Topcamp Hallingdal - Ål

Opinions regarding the staff are divided: some guests describe the employees as very friendly, smiling, and helpful, while others have encountered rudeness and unprofessionalism, particularly regarding the closure of Legoland. The reception desk does not operate 24 hours a day and may be closed during the low season, in which case check-in is carried out via instructions sent by phone. There were complaints that reception staff did not speak Norwegian. Additionally, cases of poor problem-solving were reported, such as guests not receiving assistance when unable to open the cabin door or requests for compensation being ignored.

Descriptions of the cabins vary from "beautiful and cozy" to extremely unsatisfactory. In some instances, guests found broken televisions, dirty floors, glass shards, and even insects. There were complaints about a lack of ventilation, causing the rooms to become very hot, as well as poor Wi-Fi and TV performance. In terms of equipment, cabins may lack basic items: hair dryers, matches, salt, pepper, oil, baking parchment, and kitchen utensils (for example, there may be only 3 glasses instead of 8). Issues with door locks were also mentioned.

The cleanliness situation is inconsistent. Many praise the common sanitary facilities for being clean and modern, while others note a lack of toilet paper and poor cleaning of the toilets. Inside the cabins, guests have encountered dirty floors, unwashed bathrooms upon arrival, and unpleasant smells from the sewage system. There were also mentions of food residue at the grilling areas and trash left outside by the cleaners.

The bistro offers a variety of food, which some describe as tasty and served in large portions. However, there are negative reviews: the lasagna was described as a small lump, the salad as limp, and the pizza as resembling a small pre-made product. There were complaints about the low quality of tube-based guacamole and the absence of beer for sale for an entire week. Orders can be placed via an app, although it sometimes shows dishes as unavailable when they are actually in stock.

The location is considered very suitable for families with children due to the abundance of activities. The grounds feature a large playground, Legoland (included in the price), a rope park, mini-golf, a trampoline, volleyball and footballs, as well as billiards and table tennis. However, guests noted wear and tear on some facilities: a lack of sand in the sandbox, a torn net on the football goals, and outdated attractions. There were also instances of unprofessional staff behavior in the children's area.

For motorhome and tent owners, there are spacious, flat, and well-maintained pitches separated by hedges. Most plots are equipped with individual water and electricity connections. The sanitary zones and common kitchen are rated as excellent and even luxurious. Nevertheless, one tourist noted the high cost of a tent pitch given the absence of a proper electrical outlet and a malfunctioning water tap.

Yes, dogs are permitted in the cabins, which guests viewed positively.