Review of Sandos Caracol Eco Resort 4*

I was in my room, ready to pack after a really great stay. I had the deadbolt and upper-latch in their locked positions. An employee came to the door, without knocking, and tried to open my door. Because it was locked, it did not open for them. They proceeded to tug and pull on the door while I got up to see who would dare try to break and enter in broad daylight. I saw, through my peep hole, they were wearing the apparel of the Sandos employees. I unlocked my door, and attempted to open it to ask what was so urgent that they felt they needed to come in without knocking first… but my door would not open. I was locked in from the outside. I tried calling the front desk, and no one was answering. Finally someone picked up, said "one moment please" in Spanish, and before I could ask for help, she put me on hold. It felt like an eternity. I hung up, as the man was still at my door, and he was shortly joined by another employee, who opened my door from the outside. I asked what on Earth they needed, and neither of them spoke English, but they communicated to me that they wanted to restock my fridge/mini bar. FOR REAL!?!? I looked at the door, and the handle was pulled away from the wood by about 2 inches on the outside. The men left, and I called security, who thankfully answered. A security guard came up and fixed my door, and as he spoke some English, I tried to tell him what happened. He seemed unbothered that I was sobbing my eyes out from being scared to death. My safety is important to me. And as a woman travelling alone in a foreign country, I did not feel safe today. I am not satisfied with how the situation was handled. I would not recommend any solo travellers to stay here. Unprofessional, and not worth the risk!