Sandos Caracol Eco Resort Sandos Caracol Eco Resort All Inclusive
Resort

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Average rating by guests Sandos Caracol Eco Resort: 7.6/10 Good
Reviews 195
Free Wi-Fi

Availability

Online Reservation:

Available Rooms

Room booked 5 times today.

Room size 39 m²

This air-conditioned room comes with either a queen-size bed or king-size bed. It features a cable TV, a minibar, a safety-deposit box and a balcony or terrace with views of the garden, pool or jungle.

Room facilities: Minibar, Shower, Safety Deposit Box, TV, Telephone, Air conditioning, Hairdryer, Iron, Balcony, Bathrobe, Desk, Free toiletries, Fan, Toilet, Private bathroom, Slippers, Satellite Channels, Flat-screen TV, View, Wake-up service, Towels, Outdoor furniture, Toilet paper

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Room booked 2 times today.

Room size 39 m²

This air-conditioned room comes with either a queen-size bed or king-size bed. It features a cable TV, a minibar, a safety-deposit box and a balcony or terrace with views of the garden, pool or jungle.

Room facilities: Tea/Coffee Maker, Minibar, Shower, Safety Deposit Box, TV, Telephone, Air conditioning, Hairdryer, Iron, Balcony, Bathrobe, Desk, Free toiletries, Fan, Toilet, Private bathroom, Slippers, Satellite Channels, Flat-screen TV, View, Wake-up service, Towels, Outdoor furniture, Toilet paper

Read more

Room booked 1 times today.

Room size 39 m²

This air-conditioned room comes with either a queen-size bed or king-size bed. It features a cable TV, a minibar, a safety-deposit box and a balcony or terrace with views of the garden, pool or jungle.

Room facilities: Tea/Coffee Maker, Minibar, Shower, Safety Deposit Box, TV, Telephone, Air conditioning, Hairdryer, Iron, Balcony, Bathrobe, Desk, Free toiletries, Fan, Toilet, Private bathroom, Slippers, Satellite Channels, Flat-screen TV, View, Wake-up service, Towels, Outdoor furniture, Toilet paper

Read more

This property is located on the beachfront. Featuring a spa, 9 restaurants and 2 outdoor pools and an water park with 29 water slides for kids and adults, Sandos Caracol Eco Resort is set on Playa del Carmen Beach, overlooking Cozumel Island. Some of the rooms have balconies overlooking the Caribbean Sea. Sandos Caracol Eco Resort is in beautiful gardens and features bright accommodations. All rooms have flat-screen TVs, air conditioning and a minibar. Wi-Fi is available for free in public areas. Sandos Caracol Eco Resort features lessons, including yoga and scuba diving. There is also a water sports center, evening entertainment, and children's and teen's activities. Spa facilities include a sauna, hot tub and gym. There are 3 buffetes including international and itialian, plus 6 a la carte restaurants (Oriental, Mexican Brazilian, Italian, Mediterranean and stake house), we also have a 24 hour snack bar available. There are ecological activities for the whole family. The Sandos Caracol Eco Resort is 3.2 km from the Church of Guadalupe and a 45-minute drive from Cancún Airport. The Gran Coral Golf Riviera Maya is located within the same estate as the Sandos.

Phone: +(52) 984 873 44 44 / 873 11 69

Address: Carretera Cancún Chetumal Km 295, 77710 Playa del Carmen, Mexico

E-mail: reservas1@sandos.com

Number of rooms: 956

Video of Sandos Caracol Eco Resort

Hotel Sandos Caracol Eco Resort Playa del Carmen10/22/2019 23:42

Playa De Carmen 2019! Sandos Caracol eco resort08/13/2019 07:15

Reviews of Sandos Caracol Eco Resort 4*

Steven T.

08/28/2022

Respond
4/10

The wait at the restaurants are ridiculous and there is no communication. Twice we have waited over an hour to be told they are full or closed! The frustration is that they repeatedly let people in before us simply because the complained loud enough whilst in the queue. Being polite doesn't get you anywhere in the resort 😡

Marco D. V.

07/22/2022

Respond
8/10

Nice hotel, lot's of animals, very kind and friendly personel, lovely cocktails.

Joanne M.

07/22/2022

Respond
8/10

Just came back from an 11 night stay here. First time in Mexico. We absolutely loved this resort. Upgraded to select club and worth every penny (a great price too). Our room 6613 was lovely. Fantastic air con. Food was really lovely. We ate at the Italian, Brazilian ever day for breakfast at two evenings. Riveier for evening steakhouse and the buffet. Could not fault it. We walked early on a morning saw lots of wild life and beautiful walks. Spent most days at the beach (which we loved) you 100 percent need swimming shoes as some rocky parts getting into the sea. We didn’t want to do any trips as we were quite happy spending time in the resort. Cocktail bar elephant is amazing. The staff in the resort are friendly and polite. We went into playa del carmen but we couldn’t wait to get back to sandos. We loved it that much we are booking again for next year x love Joanne and Neil dalziel x.

Facilities

  • Beach
  • Air conditioning
  • Shuttle service
  • Daily housekeeping
  • Concierge services
  • 24-hour front desk
  • Laundry
  • Ironing service
  • Currency exchange
  • Private beach area
  • Meeting/banquet facilities
  • Family room
  • Dry-cleaning
  • Tour assistance
  • Barber/beauty shop
  • ATM/cash machine on site
  • Sun Deck
  • Terrace
  • Smoking areas
  • Car rental
  • Airport transportation
  • Luggage storage
  • Garden
  • Accessibility features
  • Balcony
  • Room service

Internet

  • WiFi is available in all areas and is free of charge

Room Amenities

  • Flat-screen TV

Food & Drink

  • Restaurant (buffet style)
  • Buffet breakfast
  • Breakfast/lunch to go
  • Children's menu
  • Kid-friendly buffet
  • Bottled water
  • Poolside bar
  • Cafe
  • Breakfast in the room
  • Breakfast
  • Coffee/tea for guests
  • Snack bar
  • Restaurant
  • Bar

Activities

  • Kids' outdoor play equipment
  • Fishing
  • Windsurfing
  • Diving
  • Tennis court
  • Playroom
  • Snorkelling
  • Canoeing
  • Table tennis
  • Billiards
  • Indoor play area
  • Evening entertainment
  • Board games/puzzles
  • Beach
  • Golf course
  • Hiking
  • Babysitting/child services
  • Nightclub/DJ
  • Kids' club
  • Water park
  • Entertainment staff
  • Water sport facilities on site
  • Children's playground

Swimming Pool

  • Outdoor pool
  • Open all year
  • Pool/beach towels
  • Sun loungers or beach chairs
  • Poolside bar
  • Pool with view
  • Shallow end

Wellness

  • Sun umbrellas
  • Sauna
  • Fitness facilities
  • Solarium
  • Massage
  • Hot tub/jacuzzi
  • Hammam
  • Water slide
  • Sun loungers or beach chairs
  • Spa Facilities
  • Spa lounge/relaxation area
  • Spa/wellness packages
  • Fitness
  • Yoga classes
  • Fitness classes
  • Fitness/spa locker rooms
  • Spa and wellness centre

Languages Spoken

  • Multi-language staff
  • Dutch
  • Italian
  • English
  • Spanish

Policies of Sandos Caracol Eco Resort

  • Check-In:

    From 15:00

  • Check-Out:

    Until 12:00  

  • Accepted Credit Card Payments:

    Mastercard, Visa, American Express

  • Please note that for reservations done for more than 4 rooms, different policies apply, and the payment of the full reservation must be made after reservation.
    Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
    An environment fee of $28.86 MXN pesos per night is not included and must be paid at check-in.
    Please note room service is only available for "Royal Elite" guests, as well as in the Signature eco rooms.

    Please inform Sandos Caracol Eco Resort All Inclusive in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

    Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

    Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.

    The minimum age for check-in is 18

Sandos Caracol Eco Resort on map

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The Select Club is a private Adults Only section located inside Sandos Caracol, an all inclusive eco resort designed for all kinds of vacationers. Exclusively for ages 18 and up, this Adults Only section is situated in an isolated area of the resort with an exclusive reception area for private check-in and private concierge service, its own pool and jacuzzi with luxury sun loungers and free Wi-Fi access, and an exclusive a la carte restaurant for gourmet breakfast and lunch. Select guests also have access to an exclusive beach area with hammocks, loungers and bali beds, as well as the Select Club Adults Only Ocean Front Club House, where they will find towel service, lockers, showers, a reading area, a living area with TV and video games, a pool table, free Wi-Fi access and a bar with Premium liquors and snacks. In addition to all this amenities exclusively for Select Club guests, it also includes all inclusive access to the restaurants, other pools, water park, eco activities and white sand beach of Sandos Caracol Eco Resort.

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