Del Carmen Concept Hotel Boutique by Chai

Hotel

"Cueva" room is located on 1st flor next to kitchen and eating tables, it will be noisy from 4am to 11pm. CHIA restaurant, sunday breakfast buffet for 99 pesos is a great deal, but you get what you pay in regards to quality, you can eat outside next the park and church and hear the water fountain. Proximity to cathedral and other point of interest is a walking distance under 1km. Lots of car traffic so be parient, hotel has no parking but do have a discount with a parking lot called "mundo nuevo" 2.5 blocks away (5min walking), prepare to spend around 300 pesos per day. "Cueva" room is ok, woody decor, Wi-Fi is worst than 3G speed, AC works fine. Shower area could use more lighting and the door is rubbing against wall.

Excelent hotel! Great food, loved our room! The staff escpecially Raquel and Jairo more than remarkable, so personable, we were treated like Royalty. Excelente servicio. No hay palabras para agradecer la atencion espectacular que nos brindaron. Una atencion tan personalizado, desde abrir nuestra habitacion desde las 6am porque nuestro vuelo llego de madrugada, conseguir una maquillista y agendar todo, decorar la habitacion por el cumpleaños de mi esposo, una viaje expectacular a Tequila, hasta imprimir mis boletos de abordaje. Mas que una estancia cualquiera fue sentir que estabamos en casa en familia. Su restaurante delicioso y sus jugos naturales una delicia. Gracias Raquel y Jairo por siempre una amabilidad estupenda. Saludos desde la frontera de Mexicali BC/El Centro Ca… Karla y Juan Alfonso.

I made a atrave reservation of issued for 4 nights with cash payment in hotel, the first night I arrived the hotel room had the air conditioning decomposed, go down to reception and they said they would send a technician, the technician never came, come back and request Room change, I moved to another that did not work either the air conditioner, the next day I was warned that they needed to move because the room was already booked so I cancelled my next 2 nights, the receptionist is on the defensive and I He said that as I made the reservation I went through the issue I had wanted to call for what I called and they said there was no problem, I returned to the hotel and the receptionist refused to cancel the other 2 nights, thank God I made my reservation with payment in hotel, pay and the receptionist charged me 219 DLLs that because if I went I had to pay at regular price the room they had assigned me, and by the way the dollar is grabbed to 16 when it is 17.50, and very much about it the receptionist did not return my change, do not recommend do not go lousy service.

Incredible! The rooms each with their unique personality. Romantic and eclectic atmosphere. And his cappuccino delicious.

Pesimo service, the waiter takes 40 min to take the order, not the score and obvious brought her wrong, when I brought my drink, was mistaken for the size and I did the observation to the person who brought it to me to answer "there I do not know so I bring" as if he was lying! The waiter never appeared again, we asked for the account and it was seen that between them they were debordering the table, the account also bad and the staff zero attitude of service! Zero! Don't go! Save your Courage.

I love hacing brealfast at the sundays bufete, they have plenty of options and unlimited café de olla.

It had details, it is very hipster and all nice, but the bathroom door did not work, when receiving the room the bathroom had hair, small details and the telephone line 20 calls and none could answer for the reservation. It has potential, but it has details.
The good thing is that you can order at reception food from Chai and take it to your room.

The restaurant. He's very comfortable. Good service and good atmosphere.

Great place to stay, food was good service was excellent. Chairs were a little dusty so was the bed other than that.

The rooms are very parents but the service can improve.

Nice, comfortable but very noisy, you can not rest early or wake up late as the employees of the restaurant turn on the radio at full volume as they arrive (7 am), plus our room was dirty and we moved to another almost midnight, very bad Experience.

Great place to stay. Very slow service but the fact they have such a great person as the lady in charge of cleaning the rooms. She is amazing.

Great individual suites with comfortable king sized beds. Only negative is the hot water is never really hot, warm water was about tge best you could get.

At first I had a couple of problems with the customer service during my stay. The hotel manager got in touch with me directly and my opinion on customer service changed. During my stay the hotel had many guests. I booked one night and did not stay much in the room. I think the problems I had would have been solved immediately if I had noticed before. I would stay at the hotel again but would only stay in one of the large rooms.

Gorgeous hotel with historical views and perfectly located. One of the best brunches in the city as well.

The Staff if just amazing starting from the maintenance crew to the general manager. Is not a big branch with a ton of rooms you will get a people to people feel. On bottom there is an amazing restaurant that has a wide range of foods all day long. As far as the location regards I would say it is a 10 out of 5 very very very nice. Is an old building that makes part of historic architecture that goes back to the 1860s which makes it look so much better. The rooms have very modern style touch. You will not feel like you are at a regular hotel it will feel more like HOME.

We have enjoyed our stay here for 4 nights. The rooms are well designed by local artists. The staff are very attentive. It is a convenient location to explore the City. The downstairs restaurant is good and we ate there several times. One complaint is the toilet bowl cleaner that is the initial smell as you enter the room.