Wyndham Garden Aguascalientes Hotel & Casino

First of all I will not be saying anything good about this hotel first of all we had to change different rooms because the bathroom room was a mess and in our first room the light on the wall was been held by ONE screw I bet if you polled it a bit I will come of the wall now on to the next room next the little rack we’re you put the soap guess what it was broken they tried to fix it with caulk but they did a poor job even with the caulk you can still see the inside of the wall and when people walk in the hallway you can hear every single foot step. If there is one thing I will say about this hotel is DO NOT STAY HERE!

First room we got to the bathroom was dirty. So we got changed to a different room, better than the first one but still not a clean room. The window didn’t close all the way, outdated tv, the ac was rattling. If I wasn’t so late when we checked it I would’ve been ok with losing the money and going somewhere else.

Terrible experience! Do not stay here, bed bugs everywhere! We left that night to a different place. Plus, spent 2500 pesos for urgent care as wife developed rashes. Claim with Orbitz is in progress.

I am Really very unhappy, at This time of this place. After three times of using this hotel, unfortunately l can say nothing good. My stay was for Two weeks May 8th through May 22nd and was unacceptable noise over night so loudly people in Rooms yelling Droping and hitting The walls loud music and screaming very bad. And the worsted thinking was personal of the Hotel don’t put any restrictions on that. Three yaars ago it was nice, but l don’t know what happen at this time. I will not come Back any more Really. My last Days in this place was too long night with out sleep because that were no control for the last whole week! l sorry but is the truth! Thank you any way’s Administration but really l can’t say nothing good about this time. Bedside that my name is Francisco J Araujo unhappy of my staying!

People in front desk is so rude, they don’t try to explain the amenities in the hotel.
The cleaning staff needs improve service. I do not going to take this hotel again.

It is highly overrated hotel without even basic amenities. No hot water, no coffee machine, no hand towel, no bathroom slippers, faulty and loose wash basin tap. Very poor not even 2 star Hotel rating. I had breakfast included but since I had to catch early morning flight they denied to even give small take away for my breakfast which I paid for. During check out the guy at reception denied to give invoice.
Worst experience in the hotel. Won't recommend this ever.

The room was old, they only renovated the master suites which of course are more expensive but there is a big difference between the master suites and the standard suites. The furniture was old, the TV was old so it had a loud noise coming from the speakers and the blinds were so dirty.
There was no lamp on the night table so you had to go all the way to the entrance to turn it on and off and it was a big room (which size was great). There was a small lamp on top of the desk; however, it was blinking all the time so we didn't use it. We mentioned this to the reception but they never fixed it. I even asked if they had a spare lamp I could put in the night table but they didn't have one. We ended up using the flashlights in our cellphones.
The hairdryer was also not working and they never fixed it or changed it.
We had an incident at the restaurant. We were asked if we didn't get bracelets at the time of check in. We said no as we didn't get them.
Then the waitress asked for our room number and she said the buffet was included. As we were surprised, we asked again if she was sure. She said I will check.
She came back and confirmed that the buffet was included. I asked one more time if she was sure as I didn't want my kids and husband to take food and later was told that was not included. She again confirmed it was included.
We then took breakfast from the buffet and 5 minutes later she came back with a worried face saying that the buffet was not included.

The room service in the morning is very noisy (loud laughing and talking on the hallway), so don't expect to be able to sleep long. There is a coffee maker in the room, but no cups — when asking they give you the feeling you are asking them a huge favour. Not too impressed.

Thr Lobby looks great but the rooms looks like a $25 motel. The towels were broken and tear down like they were used for 100 years. They put you coffee bag to be used in their coffee machine with sugar and napkin but no cups at all so you should maybe drink it directly from the pot, even I asked they cleaning lady and she said that they do not have cups and I should ask in Reception. While using the bathroom I saw a little cockroach which I killed of course and the next day before going to sleep I found another one dancing on my pillow. For sure I do not recommend this hotel.

Consider one of the many boutique hotels or airbnbs, this is a last resort type of stay. On the website this hotel is seemingly nice but half the rooms are in the basement and therefore have no windows with proper airflow making the rooms musky and damp.
Adding insult to injury, the check-in staff remains completely unbothered.