Palazzo hotel

Overall stay experience was below average. Not value for money. Surrounding area.

To be continue, the was was really bad! Like it was cooked before 2 days, so we didn’t eat in hotel but we have pay for them for breakfast and lunch,!? And water they rejected to give us more water!?!, the last and disrespectful thing! We was in 12’ floors and they have do so build up and the it was from 7 morning we are sleeping the sound of drill! Is it the right time?!. Really bad rates its even not one star 👎🏼👎🏼👎🏼.

I was kicked out for nothing because I wanted to speak up to the boss of the hotel. The room was not up to the hotel standards. The lighting did not work out and there was a hole in the window. These days the weather is unpredictable. I have informed the staff to clean my room, but they keep ignoring me. The staff were bit sluggish and slow. They didn’t anticipate my needs for the business. I paid in advance and when I was the staff to contact the boss they took personally and asked me to leave the hotel and at first they rejected to refunded. When were so disappointed and we had to contact the relevant people and they agree to do refund but with a charging me the extra night. This is a major red flag. I am naturally a friendly and good person. I have never ever in my life was treated in the manner. I have been to Europe, the USA and Asia as well as nearby countries. I was not expecting this treatment from a hotel staff. They didn’t even handle situation professionally and didn’t allow me to speak to the person of this hotel. We stayed long term and did not valued that. I feel hurt. Never ever in my life, I experience this. A hotel must treat people like their own guests and listen to their needs. It is a customer service.