Review of Hotel De Petris 3*

Check-in: 01-06 June, 2017 ROOM 402 Location: Very near Trevi fountain and Spanish steps. Staff: All of your staff are very helpful and friendly. I have no problems with them. Even the room and lobby cleaner, and the breakfast kitchen staff are friendly. It is unfortunate that I will be giving a bad review based on your room. Room: The pictures on the website are misleading. I selected a room which says, "Standard Double Rooms or Superior Double Rooms, recently renovated with an elegant and modern design. " But the room that we got, room 402, is not. The walls of the shower are broken (see picture). The room itself/assigned to us is not modern and it looks old especially if you compare it to the pictures on your website. You should also post pictures of your elevators. The elevator leading to the breakfast looks modern and bigger. But the elevator leading to the hotel floors is old and too small. I am not sure if the hotel will be able to do something about it or if they can change the elevator and make it big. But I believe the elevator should be posted so that your guests will not be surprised. It can fit three people IF you are small. But I have seen other guests that can only fit one person plus two luggage then the other guest will have to wait until the elevator goes down or he/she will have to go up using the stairs while the other person is using it. I asked for a room change but the guy at the reception said that there is no guarantee that we will be transferred to another room that is modern and recently renovated, which I understand since they are fully booked.