12 — 16 November.
We arrived at the hotel at Las13:3pm. We met a receptionist cooler than ice, a hello with all dryness and one: the room will be at 14:00. Normal thing, his antipathy doesn't. Anyway, we left the suitcases right there, I pointed them out and she told me we could leave them.
We came back at 14:00. The suitcases we found in the room, a detail if it did that lady.
The room was very small and the bed was very nice. The bath Paqueñisimo, to sit in WC. There was one boxed in between the sink and wall, overwhelming. That yes the cleanliness was well made in general. A towel on the first day was broken, thankless they changed them daily. The beds harsh like rocks, the pillows are the same, we woke up every day with back pain, the worst certainly the beds. As for breakfast I asked the lady receptionist who put as they took him to the room without being able to choose, his answer as no, dry: normal, good normal for me is what it is, normal in another country and people with customs sure different, I don't know what it is, seen his attitude, I didn't ask him anything. The breakfast tray came loaded, if but we did not like anything, a thirteen year old girl can not bring you a coffee, for example… I can not eat according to what things for a health problem, and I did not have the opportunity or the desire to communicate, in horrible end, and brought us breakfast the same young lady who misreceived us. We didn't have breakfast almost any day, just the last day they put a cup of milk I didn't coffee, we drank the milk. Breakfast in this way without choice, being able to have problems as it is my case, and like many others (I see it daily in my work) is very bad. As for the other two receptionists, they were friendly, though, coming from Florence and in a hotel with an unbeatable attention and feeling at home, the difference was abysmal.
As far as the location, it is good and a good neighborhood. To 15 m. From Termini station. It was the best thing about the stay. In short I would definitely not choose this hotel if I go back to Rome.
My work is precisely in a hotel and reception and I the same as my colleagues do everything possible to make our customers feel welcomed, safe and comfortable, that is our work and obligation, and also thanks to them we have a job, in short I was able to go on vacation thanks to them and will continue to take care of them always. I had to say it.
We arrived at the hotel at Las13:3pm. We met a receptionist cooler than ice, a hello with all dryness and one: the room will be at 14:00. Normal thing, his antipathy doesn't. Anyway, we left the suitcases right there, I pointed them out and she told me we could leave them.
We came back at 14:00. The suitcases we found in the room, a detail if it did that lady.
The room was very small and the bed was very nice. The bath Paqueñisimo, to sit in WC. There was one boxed in between the sink and wall, overwhelming. That yes the cleanliness was well made in general. A towel on the first day was broken, thankless they changed them daily. The beds harsh like rocks, the pillows are the same, we woke up every day with back pain, the worst certainly the beds. As for breakfast I asked the lady receptionist who put as they took him to the room without being able to choose, his answer as no, dry: normal, good normal for me is what it is, normal in another country and people with customs sure different, I don't know what it is, seen his attitude, I didn't ask him anything. The breakfast tray came loaded, if but we did not like anything, a thirteen year old girl can not bring you a coffee, for example… I can not eat according to what things for a health problem, and I did not have the opportunity or the desire to communicate, in horrible end, and brought us breakfast the same young lady who misreceived us. We didn't have breakfast almost any day, just the last day they put a cup of milk I didn't coffee, we drank the milk. Breakfast in this way without choice, being able to have problems as it is my case, and like many others (I see it daily in my work) is very bad. As for the other two receptionists, they were friendly, though, coming from Florence and in a hotel with an unbeatable attention and feeling at home, the difference was abysmal.
As far as the location, it is good and a good neighborhood. To 15 m. From Termini station. It was the best thing about the stay. In short I would definitely not choose this hotel if I go back to Rome.
My work is precisely in a hotel and reception and I the same as my colleagues do everything possible to make our customers feel welcomed, safe and comfortable, that is our work and obligation, and also thanks to them we have a job, in short I was able to go on vacation thanks to them and will continue to take care of them always. I had to say it.