Horison Resort Tulip Puncak

Most guests describe the staff as very friendly, helpful, and welcoming. Employees respond quickly to requests; for example, promptly delivering prayer mats or assisting with mattress issues. Specific praise was given to staff members named Salva, Samira, Dikri, Rahmana, and Shifa for their excellent service. However, one guest noted slowness during the check-in process and a lack of discipline in the queues for children's activities.

Yes, a deposit of 100,000 is collected upon check-in at the hotel.

Breakfast and the Sahur/Iftar menus are rated as diverse and tasty, with dishes being replenished quickly when they run out. The tender chicken and Javanese fried noodles were particularly praised. However, there are some negative reviews: some guests complained about the lack of variety in children's dishes, the absence of sausages for breakfast, and instances where main courses had a slightly sour taste. During peak seasons, queues may form in the dining area, and certain items, such as omelets, may run out.

Yes, the hotel provides a room service delivery. Guests note a high speed of service, with orders arriving in less than 30 minutes. Payment can be made via the QRIS system.

The Wi-Fi connection is rated as insufficient due to a weak signal, which results in some guests having to use their own mobile data.

This is one of the most contentious points: many guests complain about sagging mattresses that "sink" in the middle and can cause back pain. Some visitors describe sleeping on such beds as agonizing. At the same time, the hotel management responds promptly to such complaints and strives to resolve the issue as quickly as possible.

The rooms have balconies offering a beautiful view of the mountains and fresh, cool air. However, the view depends on the room's location: some guests had a view of the parking lot, which was accompanied by road noise. A problem with cigarette smoke drifting into the room from neighbors' balconies was also noted.

The hotel offers both rooms with and without air conditioning. Guests note that due to the local climate, the rooms are already very cold, so air conditioning is not always necessary. Meanwhile, some visitors noticed that even when set to 16 degrees, the AC does not operate efficiently enough.

The hotel does not have an elevator, despite having only three floors. This creates significant inconvenience for people with limited mobility and elderly guests, as they must carry luggage up and down the stairs.

The hotel has a large pool with many slides of various heights and a separate warm-water pool for children. However, reviews regarding cleanliness are mixed: some guests are satisfied, while others complain about dirty water, debris, and moss at the bottom. It was also mentioned that water in some slides may be turned off, rendering them merely decorative.

Yes, the hotel is very child-friendly. There are spacious indoor and outdoor playgrounds, a mini-zoo, a rope park, a pool with slides, and free activities such as cooking lessons, tree planting, and fire safety classes. Additionally, a paid horse-riding service is available on the grounds (approximately 50,000 per lap).

For active leisure, the hotel is equipped with a full gym, billiards, a tennis court, and a ping-pong table.