Maribaya Glamping Tent

Opinions regarding the staff are divided. Many guests praise the employees for their friendliness, politeness, and excellent service, noting the porter's assistance with luggage and the staff's willingness to answer any questions. On the other hand, there are serious complaints about the front office staff, who are described as unfriendly, abrupt in communication, and even discussing guests. Overall, the majority of employees are described as helpful and welcoming.

Breakfast is delivered directly to the tents and is described as very hearty and varied. The menu features American, Eastern, and Indonesian cuisine, including rice, porridges (such as bubur ayam), vegetable salads, various egg options, fried snacks, fresh fruit, juices, tea, and coffee. Guests note that the portions are large and the food quality is high.

Yes, bottles of mineral water and an electric kettle for preparing drinks are provided in the tents.

Televisions are installed in the rooms; however, there are complaints regarding the unstable performance of the internet and the Netflix application. In some instances, guests noted that network access did not function correctly.

The beds are described as clean and fragrant, with various sleeping arrangements available in family tents (queen-size and single beds). However, some guests noticed that the tents themselves appear old. Due to high humidity, bed surfaces can feel damp, and one review mentioned leaks in the tent during heavy rain. Large zippers are used instead of conventional doors, which raises security concerns for some guests.

Guests generally rate the cleanliness of the rooms and bathrooms as high, noting that the rooms are clean and cozy. Nevertheless, one issue mentioned by several visitors is the presence of flies, and it is recommended that the campsite improve its pest control.

The tents are not equipped with air conditioning, but thanks to the cool climate of Lembang, the interiors remain sufficiently fresh. A hot water system is functional in the bathrooms.

Towels, slippers, and toiletries are provided in the bathroom.

Guests have access to jacuzzis with different water temperatures (one cooler for children and one hotter for adults). There is also access to VIP hot spring pools, which help relieve joint pain. Some guests mention that access to the VIP pools is free, although others encountered a need for confirmation or confusion regarding the rules of use.

The location is suitable for family vacations, as there are spacious family tents for up to 10 people and children's play areas near the hot springs. However, one guest does not recommend visiting with infants or very young children due to potential noise from group tourists, which may continue until late in the evening.

The atmosphere is predominantly calm, peaceful, and immersed in nature, making it an ideal place for retreats and family trips. However, the tranquility can be disrupted by noisy groups of guests with speakers or the sound of passing traffic.

Upon check-in, guests are provided with welcome drinks (such as juice or tea) and light snacks, such as fruit platters and mini-sandwiches. Additionally, around 4 PM, guests may be offered hot tea served with boiled corn and sweet potato.