Herloom Hotel & Residence BSD Tangerang

I stayed at Herloom Hotel BSD, Jakarta, which is conveniently located next to Cartenz Shopping Mall.
The hotel is situated in an area surrounded by various shopping and dining options, making it very easy to explore and find good food nearby.
Within the same hotel complex, there is Roemah Koffie, a cozy spot offering good food and drinks. The hotel is also directly connected to a mall with several dining outlets and shopping areas.
The hotel offers good-quality products and services, with a comfortable and welcoming lobby area that is connected to Aroomq Asian Bistro, which also serves delicious food and drinks. The restaurant is conveniently attached to the lobby.
The hotel features a gym, as well as semi-indoor and outdoor swimming pools located on different floors at the top of the building.
Breakfast offers a wide variety of options, and the food is delicious. The hotel also provides a convenience store and a new parking area, which adds to the overall convenience.
The rooms are spacious and well designed. I especially loved the shower gel and shampoo with a refreshing fragrance. The room features are modern and beautifully designed, adding to the overall comfort.
All staff members were friendly, professional, and very helpful throughout my stay.
I highly recommend Herloom Hotel BSD for both business and leisure stays.
Thank you,
Yeni.

Herloom Hotel & Residence BSD is a fun and family-friendly staycation spot that feels like a mini playground and waterpark. The One Bedroom Premiere was cozy and fully equipped with a mini kitchen and washing machine, perfect for longer stays. The rooftop pool with foam party setup, arcade games, playground, gym, and sauna make it enjoyable for both kids and adults. With great dining at Arooma Asian Bistro and even pet-friendly room options, it’s a convenient and memorable getaway close to Jakarta.

Had a meeting at Herloom BSD and was very satisfied with the experience. The place is comfortable, not too noisy, and has a great ambience for discussions. The staff were helpful and attentive. The food and beverages were well presented and delicious. Strategic location and easy to access. Recommended for meetings and working.

I really enjoyed the room — cozy, comfortable, and the bed was super comfy.
The staff were very friendly and helpful.
Special thanks to Pak Indra for the warm welcome during check-in, and to Ranti for her cheerful smile and greetings every time I was at Arooma.
Definitely recommended.

We spent one night on a staycation with our family and it was totally worth it! The location is great, and the room cleanliness was top-notch. Breakfast was good, and my son enjoyed the Indomie rebus so much — definitely a highlight for him.
The coffee was also good. I also really loved the soap and shampoo provided in the room — the amenities smell so good and are of very high quality. Unfortunately, it was rainy during our stay so we couldn’t use the swimming pool. Still, we had a pleasant experience overall.
I will definitely come back again and explore more of the kids’ activities they offer — they look really nice!

A very lovely stay at Herloom because I can bring my 2 dogs to staycation here too. All staffs are amazingly friendly and helpful, also the food at Arooma Asian Bistro when we took bfast and lunch were super delicious. Surely will come back and recommend it to our friends and family.

I recently stayed at Herloom BSD and had such a comfortable experience. The room felt modern and well-designed minimalistic, clean, and everything smelled fresh. Its was super functional too. I love that they provide a washing machine, microwave, and stove, so it’s really convenient whether you’re staying for a night or a week. The bed was super cozy, with soft pillows that made it hard to get up in the morning 😌
I also loved how quiet it was at night, even though the hotel is close to the mall and restaurants.

⭐️⭐️⭐️⭐️⭐️
Staying at Herloom is a reminder of what true hospitality feels like. The team went above and beyond to make both me, my husband and my cat, Mr Puss, feel completely at home.
Special thanks to Deni, Yan, and Eliana, your kindness and attention to detail made our stay unforgettable. The way you welcomed Puss with so much love, treated him like part of the family, and made sure we had everything we needed really touched my heart.
The room was spotless, beautifully designed, with existing kitchen set (electric stove, microwave, cooking utensils) big refrigerator, & washing machine. The room smelled so fresh, you can tell cleanliness is a top priority here. The bed was incredibly comfortable; we both had the best sleep! And the food… at Arooma restaurant absolutely delicious, from breakfast to dinner, every dish was full of flavor and beautifully presented.
Herloom isn’t just a hotel, it’s a place where you’re genuinely cared for. Thank you for always going the extra mile and making our stay feel so special. We can’t wait to come back again soon! 💛
I highly recommend this place for pet parents and family who’s looking for staycation at BSD Jakarta.

My one-night stay at the Herloom JGL Hotel was truly a delight, and it was made exceptional by the wonderful service from the Front Office team.
From the moment I arrived until my quick departure, the service was exemplary—especially from Tania and Syfa. They both provided such a good and warm welcome, making the check-in and check-out process seamless, efficient, and genuinely pleasant. It’s rare to encounter such a high level of sincere hospitality, and their professionalism and cheerful demeanor really set a positive tone for the entire visit. They are a true asset to the hotel.
Beyond the front desk, the hotel itself was comfortable and provided everything needed for a relaxing stopover. The facilities were clean, and the overall atmosphere felt welcoming and stylish.
I highly recommend Herloom JGL Hotel for anyone looking for a comfortable stay, and particularly for the top-notch service you'll receive from the excellent staff. Thank you, Tania and Syfa, for the fantastic service!

Overall a great stay in Gading Serpong area. Room was very spacious (we booked the 2BR and 1BR). Both rooms were clean, location is very strategic adjacent to a shopping mall, and breakfast was okay too.
We encounter one problem during check-in but the hotel staff was quick to solve. The hotel was packed with guests during our weekend stay, but would recommend if you don’t mind a crowd. Special shout out to the staff who helped us during our stay: Tania, Indra, and Adin.

We had a very pleasant stay at Herloom Hotel BSD. The ambience and location are excellent, breakfast is quite varied and delicious, and a big thanks to Mba Meta who assisted us during breakfast and made the experience even more enjoyable. A nice touch as well—there’s popcorn provided for the kids, which they loved!
On the other side, I would like to kindly share a few points for improvement. Since we came with two cars, unfortunately only one could be claimed for parking. I booked a Premier type room, and apparently two-car parking claims are only allowed for the Executive type. In our experience staying at many hotels, most usually allow flexibility on this. Hopefully this can be reconsidered for the future.
During our stay, the hot water suddenly stopped in the middle of shower time, which was a bit uncomfortable especially since we had to rinse our little one with cold water at the end. The bathroom mat also had quite a few stains.
Other than these small details, the hotel is spacious, comfortable, and clean. Overall, we really enjoyed our stay and would highly recommend Herloom Hotel BSD.
Looking forward to staying here again!

This place is great for a large family stay. I stayed for two nights with my family. The room amenities are complete, including a washing machine, microwave, stove, double-door refrigerator, and even cooking utensils. The swimming pool is also a comfortable place to relax. The staff are also friendly. Lots of greeting and directing. Thank you Nia for cleaning the room, she is friendly.

Nice hotel although the size of the bedroom is limited but I like the interior decoration, comfy bed and sofa. But I think they can improve the cleanliness of the carpet/floor. We found a needle on the carpet. Thankfully none of us stepped on it. I also suggest to not put that long drappery and small pillows on the bed (I'm not sure they wash them between guests)
We love that there is washing machine in the unit along with the liquid detergent, it will be very convenient if they provide more clothes hangers in the wardrobe to dry the clothes.
My kid like the pool, it's so cool that we can watch movie while we're swimming!
For the breakfast, I think they need some more space and seats to serve all the guests 😅 the resto is so small.

We have stayed here a few times as we are family with kids hence the 2 bedroom suite is perfect for us, it’s compact but sufficient for 4 of us and having 2 bathrooms is great. The buffet breakfast at Aroma is pretty decent too despite the restaurant being on the smaller scale vs other large hotels, and my kid loves the cotton candy too! Finally, Check in and check out was also pretty smooth (Ms Inti helped with check out) and then concierge staffs (Romi) was also very helpful with our luggages was very. All good and will definitely come back.

We experienced a lovely stay at Herloom hotel. The room we stayed at was spacious and the interior was lovely. The hotel is clean and we love that every spot is cozy with aromatherapy too. Great breakfast and nice staff! Kak Isti and Mega helped us during checkin and checkout and we had a smooth one. Thanks and keep it up!

Overall, the hotel is incredible. The room is very comfortable and spacious.
But I think there is still room for improvement. Especially on breakfast.
I have no idea, how come the airconditioner connect to the mall. AC in arooma resto is off when the mall is not open yet. The ambient Temprature while having breakfast was hot. I dont how they manage on designing HVAC systems.
I've spent 5 days in this hotel. And they dont have any choco jam at all. You can also see the tag of pain au chocolate in pastry area but no pain au chocolate is available.
Since I am in love with this kind of pastry. I asked the reasons why pain au chocolate wasnt available. And I found that, they had ordered but havent received yet. But for 5 days? really? Did they order it directly from 🇫🇷.
One more thing. Dont expect the table was served with tissue or napkin on it. And the salt wasnt available at every table as well.
IMHO.
For the room Is incredible. But for breakfast is…
Yeah you can conclude by yourself.

I stayed at Herloom BSD for a 1-night family vacation and was genuinely impressed. The place was comfort and perfect for someone who wants more than just a hotel room.
I booked a One Bedroom Deluxe, and it was spacious and modern. The room had a fully equipped kitchenette, a washing machine, and a smart TV which made evenings super relaxing. There's refrigator as well.
I like staying there and recommend to you all for staying there too.
There's also kid activity on Sunday. My daughter loved it. Thank you Ms. Angellica.