RedDoorz Premium @ Hotel Green Wattana Sentul

Reviews regarding the staff are mixed. Some guests describe the employees and the front desk as very friendly. Others complain of extremely poor service and unfriendliness, specifically mentioning a staff member named Fadli Setiawan. Payment issues were also noted: one guest encountered a situation where the walk-in rate was higher than the online price, and payment was required strictly in cash, with no option for bank transfer or QR payment.

Feedback regarding the dining experience is generally negative. One guest reported that breakfast consisted of only a single dish—fried rice with egg—and there was not enough food for everyone, leading to queues. Other guests stated that breakfast was not provided at all.

Information regarding these amenities varies depending on the room category. In the Family Room, mineral water, tea, coffee, and an electric kettle were provided. However, a guest staying in a VIP room reported a lack of tea, coffee, and sugar, and had to request a kettle separately.

Many guests report that the hotel does not match its promotional photos. Rooms are described as old, worn, and dirty, with stains on sheets and pillows, dust, and outdated furniture. In some cases, guests even found dead cockroaches in the bathroom. At the same time, some visitors found the rooms to be clean, tidy, and comfortable.

Guests experienced significant issues: in some rooms, the air conditioning did not cool the air, and the lighting was too dim. There were also mentions of bedside lamps that could not be switched off.

The provision of amenities is inconsistent. Family rooms were equipped with a hairdryer and a mini-freezer, but in other instances, guests complained about a complete lack of towels and toiletries (soap, shampoo). Issues with appliances were also reported, including non-functional televisions and the absence of water heaters in some rooms.

The hotel does not have an elevator. Guests must use the stairs to reach the upper floors (such as the third floor), which can be tiring.

The hotel features a swimming pool with beautiful views of the mountains and nature. However, opinions on its condition are divided: some guests found it clean and pleasant, while others complained about dirt and poor maintenance. It was also noted that the pool was closed for renovation during a certain period.

Guests describe the atmosphere in varying ways. Some find it a quiet and comfortable place for a short stay. Others characterize the environment as "creepy" and "horror-like" due to severe neglect, a dark lobby, and the absence of other visitors.