Plataran Puncak Residences

When we visited, some areas were still under construction or renovation, so a few views were not yet perfect.
However, the service was truly outstanding. The staff were communicative and informative, even starting from one day before our stay.
We stayed on weekdays, so the hotel felt peaceful and not crowded.
The room layout was great, especially with the toilet and shower separated — definitely a plus point.
The amenities were complete and had a calming fragrance.
There were many kids’ activities available as well.
We also tried the massage, and it was incredibly relaxing.
The swimming pool used the naturally cold mountain water of Puncak, which felt very refreshing.
There was even an activity trip to the Gunung Mas tea plantation.
It was a memorable first experience and created wonderful memories for our family.
Overall, our family was very satisfied with our stay.
And one more thing — the gemblong is a must-try! Truly unique and different from the others!

A very pleasant stay. The staff was very helpful, especially asep our butler was the best. Thank you so much for your hospitality plataran ❤️

Loves the room (big bed, sofa and private access) the Restaurant & hospitality, we enjoy our stay so much, the food is as nice as requested, thanks to Plataran team from Pak Didi & Chefs, Team Butler, Field team (really amazed by the garden and birds, iguana, rabbits, fish), wish to have visit again soon. Again, thanks Plataran for having us.

Our family had a really great time during our stay at Plataran Puncak, I contacted them before our arrival and by the time we reached the suites it was a very smooth process. We loved the hospitality, service and experience that we had. Our 2 YO boy loved the mini zoo as well as the glasshouse, he spent most of his mornings feeding the animals. Our view from the suites was exceptional. We had 0 expectations as we experienced less memorable time in other places during our holidays, but this one, was awesome! Thumbs up for Plataran! Please maintain your best hospitality and we look forward staying in next time.

From the early dawn pick-up to the ride home, everything was seamless and incredibly comfortable. The hospitality was warm, the itinerary was beautifully curated, and our kids were happy the entire time. Celebrating my birthday there made the experience even more special—truly an unforgettable family “core memory. ” Highly recommended!

The hotel is great place for healing relaxation with family. Staff are friendly and helpfull.
The foods taste good. Especially the tahu tempe bacem at breakfast. Staff restaurant and butlers are great. Good service.
Try the pilates with Ama, super cool and very attentive coach.
Definitely will come back!

The staffs are so helpfull and welcome us with so many surprised touching items. Super duper large room and very clean! The view is so green nature with the water river flows sound made us so relaxing as if live in the forest far from city noisy and polution. We fall in love and have a dream to have such a comfort bedroom.

Everything they've done here is remarkable. Plataran's top notch standard is second to none. Service, hospitality, amenities, food is worth every dimes.
No photos nor videos are able to judge what plataran has to offer. You should just stop by and do one of those impulsive buy and end up having one of the best stay ever.
A stay everyone should experience at least once in their lifetime and my next stay is just a matter of time.
Until then, terimakasih dan sampai jumpa.

An exceptional stay — every detail was thoughtfully taken care of. It felt like coming home, but in a more luxurious way! Everyone was so kind and welcoming. From check-in to check-out, everything was seamless. Thank you for such a memorable stay!

I truly appreciated the early check-in at 10 AM, which was one of the main reasons I chose this hotel. It allowed my family to rest and enjoy the room earlier than usual. I was also pleasantly surprised by the thoughtful birthday gesture during breakfast—thank you to Mr. Arib and the team for making my day special. The food quality was excellent, and I really enjoyed the taste of the dishes.
There are, however, a few areas that could be improved. For example, when I requested an additional welcome snack for my children, it was politely declined. Also, when I inquired about an extra bed, I did not receive a follow-up. The restaurant service could also be more attentive, though the staff were always polite.
Overall, I feel that the experience could be enhanced to better reflect the price point. In comparison, I’ve found other hotels in the Puncak area offering more facilities and more consistent service at a lower cost. With some improvements, I believe Plataran Puncak has the potential to provide a truly memorable experience.

The temperature is a lot much fresher and chiller than Lembang Bandung. This resort was just in operation for about 6 month. The program of morning breakfast in Gn Mas tea plantation is worth to be included. The only complaint is the hot water pressure is not stable.

Newest hotel in cisarua Puncak, all suite room, resort hotel great massage, need to improve the breakfast service and more variety options. The hotel is just open in May so give them time to adjust.

This place is awesome. Everything is near perfect, the venue is great, food delicious, service excellent. All my family are all satisfied with all of these. We are looking forward to coming to this place again. I heard the resort is going to open for public next month and there will be a 7-room villa to be renovated. We like to be informed early on regard these.

Amazing place with amazing service. Room was great, neat, clean, amazing smell, well equipped with entertainment (karaoke) and lift was also great. You’ll get private butler to help you with your needs. I don’t see any flaws in the vila.

I really love staying in one of Villa by Plataran. I have incredible night with the team, the food (lunch and dinner) was delicious, the breakfast by the restaurant was also delicious. It was like eating with the view (in restaurant). I am delighted by the experience, ambience, and how fast&helpful our buttler during our stay. Also thanks for the thea walk, it was so refreshing.
Kuddos Plataran 🫶🫶🫶

Place is stunningly beautiful and comfortable. We had a very chill and relaxing holiday! Crew was really attentive, responded within minutes everytime we needed something. Place is clean and felt like home away from home. A very big plus point — it's pet friendly! Brought our lil pups and it was such a bliss!

We are a groupof 9 people. The place is amazing and service is excelent. They help us arranged our transportation from and to Jakarta for our group. They also arrange us to have dinner and breakfast at the villa. Worth every penny. Very recommended.