Plataran Puncak Residences

From the early dawn pick-up to the ride home, everything was seamless and incredibly comfortable. The hospitality was warm, the itinerary was beautifully curated, and our kids were happy the entire time. Celebrating my birthday there made the experience even more special—truly an unforgettable family “core memory. ” Highly recommended!

The hotel is great place for healing relaxation with family. Staff are friendly and helpfull.
The foods taste good. Especially the tahu tempe bacem at breakfast. Staff restaurant and butlers are great. Good service.
Try the pilates with Ama, super cool and very attentive coach.
Definitely will come back!

The staffs are so helpfull and welcome us with so many surprised touching items. Super duper large room and very clean! The view is so green nature with the water river flows sound made us so relaxing as if live in the forest far from city noisy and polution. We fall in love and have a dream to have such a comfort bedroom.

Everything they've done here is remarkable. Plataran's top notch standard is second to none. Service, hospitality, amenities, food is worth every dimes.
No photos nor videos are able to judge what plataran has to offer. You should just stop by and do one of those impulsive buy and end up having one of the best stay ever.
A stay everyone should experience at least once in their lifetime and my next stay is just a matter of time.
Until then, terimakasih dan sampai jumpa.

An exceptional stay — every detail was thoughtfully taken care of. It felt like coming home, but in a more luxurious way! Everyone was so kind and welcoming. From check-in to check-out, everything was seamless. Thank you for such a memorable stay!

I truly appreciated the early check-in at 10 AM, which was one of the main reasons I chose this hotel. It allowed my family to rest and enjoy the room earlier than usual. I was also pleasantly surprised by the thoughtful birthday gesture during breakfast—thank you to Mr. Arib and the team for making my day special. The food quality was excellent, and I really enjoyed the taste of the dishes.
There are, however, a few areas that could be improved. For example, when I requested an additional welcome snack for my children, it was politely declined. Also, when I inquired about an extra bed, I did not receive a follow-up. The restaurant service could also be more attentive, though the staff were always polite.
Overall, I feel that the experience could be enhanced to better reflect the price point. In comparison, I’ve found other hotels in the Puncak area offering more facilities and more consistent service at a lower cost. With some improvements, I believe Plataran Puncak has the potential to provide a truly memorable experience.

The temperature is a lot much fresher and chiller than Lembang Bandung. This resort was just in operation for about 6 month. The program of morning breakfast in Gn Mas tea plantation is worth to be included. The only complaint is the hot water pressure is not stable.

Newest hotel in cisarua Puncak, all suite room, resort hotel great massage, need to improve the breakfast service and more variety options. The hotel is just open in May so give them time to adjust.

This place is awesome. Everything is near perfect, the venue is great, food delicious, service excellent. All my family are all satisfied with all of these. We are looking forward to coming to this place again. I heard the resort is going to open for public next month and there will be a 7-room villa to be renovated. We like to be informed early on regard these.

Amazing place with amazing service. Room was great, neat, clean, amazing smell, well equipped with entertainment (karaoke) and lift was also great. You’ll get private butler to help you with your needs. I don’t see any flaws in the vila.

I really love staying in one of Villa by Plataran. I have incredible night with the team, the food (lunch and dinner) was delicious, the breakfast by the restaurant was also delicious. It was like eating with the view (in restaurant). I am delighted by the experience, ambience, and how fast&helpful our buttler during our stay. Also thanks for the thea walk, it was so refreshing.
Kuddos Plataran 🫶🫶🫶

Place is stunningly beautiful and comfortable. We had a very chill and relaxing holiday! Crew was really attentive, responded within minutes everytime we needed something. Place is clean and felt like home away from home. A very big plus point — it's pet friendly! Brought our lil pups and it was such a bliss!

We are a groupof 9 people. The place is amazing and service is excelent. They help us arranged our transportation from and to Jakarta for our group. They also arrange us to have dinner and breakfast at the villa. Worth every penny. Very recommended.

Love the villa so much, so homey. Spent 2 nights 3 days at Kalyana Villa, the staff and butlers are very helpful and friendly. The ambience is so perfect, refreshing with nature sounds. The food also never goes out of style! Recommended for a go to with friends and families.

Love the ambience where you can hear the river sound, have a great services, it's good to spend your time with your beloved ones and of course your big family! It would be very relaxing. Try the buggy car and sit at the back row, it's fun! They have no AC, but no worries, the weather here is just good.

We had a wonderful stay at Plataran Puncak. Our family held a wedding at one of the villas there. The food was great and the staff were amazing! We stayed at the Inggrida and Kalyana Villas. The rooms were well designed and so were the landscaping. Not a single corner was an eyesore. We had a full time butler that attended to all our needs. And we also had the spa send a masseuse to our room. We are so glad we chose plataran puncak as our wedding venue, where beauty meets comfort.

The villa was clean and comfortable! Great amenities and service — Breakfast and snacks were also great. Location was pretty easy to access too. Good for old people or people with disabilities as well since there’s a lift in the villa Ingrida. We had a really good experience overall and would definitely return!