Pesona Alam Resort & Spa

I'm absolutely blown away by the exceptional service and stunning amenities at this hotel! From the warm and welcoming staff to the luxurious rooms and breathtaking views, everything exceeded my expectations. The hotel's attention to detail and commitment to excellence are truly impressive. A big thumbs up and a huge thank you to the entire team for making my stay so unforgettable! highly recommended! " 😊👏

Overall, I was satisfied with my stay here. I booked a mountain-view room and the scenery was beautiful. The food was varied and delicious, and the staff were friendly and helpful. If the swimming pool had heated water, it would have been even better, especially since the hotel is located in a highland area where the air and the pool water can be quite cold.

⭐️⭐️⭐️⭐️⭐️ 5/5
We had such a wonderful family stay at Hotel Pesona Alam! 🌿✨
The view was absolutely stunning — surrounded by fresh mountain air and peaceful greenery, it truly lived up to its name. Our room was clean, cozy, and well-maintained, with a balcony that overlooked the beautiful landscape.
The staff were very friendly and helpful, always greeting us with warm smiles. My kids loved the swimming pool and outdoor activities, while we enjoyed relaxing at the café with its delicious food and scenic atmosphere.
It was the perfect place to unwind and spend quality time with family. We’ll definitely come back again for another memorable stay! 💚

I really liked the staff's treatment, quick to respond and solve problems. I had a problem with the safty box and it was solved by the engineer in a few minutes. As for the service staff in the food hall, they were polite in their treatment and took good care of me. I thank Ms. Naila and Shifa for their great interest in my request despite the crowding and severe pressure. As for the second day, I liked the smile on her face and the welcome of Ms. Ira, which made my day more beautiful. I am grateful and appreciative of her for her polite treatment. She deserves all appreciation for her dedication to work.

Located in the Puncak Cisarua area, with its fresh, cool air and green views, we thoroughly enjoyed it.
The staff were very helpful from check-in to check-out, room was clean, recreation staff, buggy driver was amazing and at the breakfast time the team helped us to set up tables as the restaurant was full. Overall I got an Excellent Service.
We would like to thank to entire Pesona Alam team for their help and service during our stay.
We would highly recommend Pesona Alam Resort & Spa.
Regards.
DK.

Beautiful hotel & resort, we stayed at the villas with very good deal in price as it was reasonable and yet it was really worthed to bring the family for vacation here. All facilities are available with stunning swimming pool at our backyard and beatiful forest landscape surrounding it. They have activities such as pony horse rides, ATV ride, archery, paintball and we can simply just walk in the complex to enjoy the freshness of air within the pinus tree forrest. Room service was very good and fast response, all the staff were really nice and helpful. Obviously one of the best place option for staycation.

The hotel location is strategic close to Taman Safari Indonesia, the room is clean and cozy, the hotel view is fantastic, there's a lot of activities especially if you come with your kids. Food and beverage is great with various choices. The reception is friendly and all the staff is very helpful for all your needs. Great place to stay…

A comfortable hotel for families. Although it is slightly hidden inside a housing complex, the location is still easy to find. The kids' facilities are quite complete, and the children's pool uses warm water, making it safe for swimming in the cold afternoon weather. The breakfast menu has many options, including Arabic dishes, and the taste is satisfying.
We stayed in a connecting room, but it was a bit small and the connecting door did not fit well, making the room feel tighter. The service was very friendly and helpful. It would be great if certain room types had a bathtub. It would be better if guests were allowed to change their reservation up to 2 times without cancellation.
Overall, we have a good time spending time in this hotel and surely will stay again. Recommended.

It’s really a great resort. It’s full of everything. There’s a beautiful restaurant there and the views there is just unimaginable. Beautiful rooms, clean bathroom. Everything is feel luxurious. The only bad thing there is no way there of transportation. You have to get a driver with you or Rent-A-Car rather than this grab and gojek is bad choices.

I stayed with my little family at Pesona Alam Resorts and Spa during the public holiday. Warm welcome from all staff there, started from the security guards to room services.
I would say that the room decoration is not like modern hotels nowadays, but it is understandable because as far as I know this hotel was built quite a long time ago. The room I stayed in was clean, the hot water worked well, the amenities were complete, there’s smart TV + TV cables, and there was an iron! (plus points). My family and I got a room with a view of the mountains and forest. I got a breathtaking view at night and in the morning. Love it!
I also had a birthday while on vacation here. And surprisingly, my husband worked together with the supervisor on duty at that time, Mr. Denni. Mr. Denni & team, thank you for the birthday surprise during breakfast at the restaurant. The GM also came to the table to wish me a happy birthday. This was a very memorable experience. ❤️
Overall, I had a pleasant experience and if I have a chance I will come here with my extended family. Thank you for your hospitality.

Exceptional Service!
We've just returned from an incredible stay at Pesona Alam Resort & Spa! The service provided by the Front Office (FO) team was truly exceptional. They were extremely friendly and helpful, especially when we needed assistance with storing breastmilk. They were very understanding and accommodating.
Furthermore, we were impressed by the warm welcome from the FO team from day one until checkout. The Housekeeping (HK) team was also very attentive, replenishing bath gel and replacing towels as needed.
Additionally, we were delighted by the creativity of the Guest Experience team, who created mirror art in our room. This was a lovely personal touch that made us feel special.
Thank you to the entire team at Pesona Alam Resort & Spa for your exceptional service! We thoroughly enjoyed our stay and can't wait to return.

Should have stayed at the Botanical Sanctuary, but the room availability data on the 3rd party apps somehow did not sync properly, so the management of Pesona Alam replaced and even upgraded it with a bigger and better room in Pesona Alam Resort and also gave us a gift/souvenir as their apology.
Staff is very friendly, complete facilities and services, clean and tidy, the food provided in the restaurant taste good. The scenery and the surrounding environment are nice and clean. Suitable for a vacation with your loved ones, family, and friends. Definitely will stay here again someday. Recommended. Keep it up Pesona Alam Resort👍

I stayed in 2018, I returned in 2025. Nothing’s changed other than it’s managed by Ascott. The warmth and hospitality of staff were outstanding. Tolerant, hospitable, warm and always smiling. Service is indeed their top priority.
Room is in good shape, remote control for aircon wasn’t working, TV a tad small, no bath tub, sometimes door doesn’t lock properly, fridge not very cold. But all these are nothing in comparison to clean room, clean cups, clean flasks, large beds, clean bed sheets, nice silky soft bedsheets, clean towel, nice toilet amenities, sparking clean toilet bowl, bidets that work well, clean balcony, clean pools, clean restaurant area and plenty of nice local food options.
I will definitely come back, and I shall also give Botanica a try next time.

One of the best place to spent during the weekend with your loved ones. The hotel provided comforting room and beautiful scenery near their lobby and the restaurant. Absolutely will come again in the near future.

We stayed at Botanica just next door but the breakfast and dinner at Pesona Alam too. The food is delicious and our waitress Cleo is very friendly and gives us such a warm welcome from the moment we sat down on the table. I totally recommend it! Especially during the off-peak season.
P. S apparently I heard they are upgrading from 4 star to 5 star hotel. Can't wait to come back to visit.

An amazing hotel with a great view of the mountains. Do take the room with the mountain view if you wanna wake up to an amazing view. The amenities were great, the bed was super comfy and the staff were very accommodating. I recommend staying here especially if you're coming with your family as it even has a mini zoo as well as plenty of games to play (badminton, football, ping pong etc. ). Would definitely come back here again!

Recently stayed at Pesona Alam Resort and had a fantastic experience. From the moment I arrived, the staff went above and beyond to make me feel welcome. The check-in process was smooth, and the front desk team greeted me with genuine smiles.
Throughout my stay, every staff member I encountered was incredibly polite, helpful, and attentive. Wheter it was housekeeping, restaurant servers, or the concierge even the mini zoo staff… everyone made sure my needs were met. The staff member from the restaurant Syiffa, Ibnu and Jojo even took the time to recommend some great local spots to visit and recommend another amazing food from the restaurant, which I truly appreciated.
The hotel itself was clean and comfortable, but the friendliness of the staff truly stood out. Their warmth and professionalism made this stay unforgettable. Def will comeback!