InterContinental Bandung Dago Pakar by IHG

Service level become worst.
I stay at hotels frequently, but this Christmas stay was by far the worst experience I’ve ever had here. The hospitality was unacceptable for a 5‑star hotel—especially the unprofessional response from the receptionist on December 23rd.
I booked 2 premium twin rooms. The floor was uneven, and shockingly, my father’s foot was injured by a nail sticking out of the room floor. I had already requested a room change before the incident, but the receptionist showed zero empathy and simply said other rooms were “upgrades” or “fully booked. ”
After the nail incident, I called 3 times asking for an update, yet no one bothered to follow up.
We were forced to stay in that room and wait for a technician to remove the nail.
During checkout on the 24th, the same receptionist offered nothing but a meaningless “sorry, ” with no responsibility taken at all.
After years of staying here with nice experience, this has now become the worst hotel experience my family and I have ever had.
We will not be returning.

Our New Year holiday with the family was truly delightful. The check-in process was quick and seamless, and the room overlooking the golf course set the perfect tone for a joyful start to our vacation.
At night, the breathtaking view of Bandung city lights created a memorable atmosphere, especially while enjoying my favorite book.
I highly recommend having dinner at TIAN JING LOU Restaurant. The stunning view from the 18th floor, the delicious food, and the excellent service completed our holiday experience. Special thanks to Ms. Ratna and Ms. Tia for their wonderful hospitality—their recommendations were always spot on. Great job!

Perfect destination for family staycation and short relaxing getaways. Awesome view from room and practically all around the hotel. All the staff are also very friendly and overall provided great service. Room and facilities are superb, including gym and spa. Will definitely come back again.
Another recommended to-do is the photography service from Lyfe Photography inside the hotel. Great photo session resulting in lovely family photos. Tips: plan and prepare matching family outfits for the session.

We had a truly wonderful staycation with my wife and our 5-year-old daughter. From the moment we arrived, everything exceeded our expectations. The room was incredibly spacious with a beautiful view, and the bathroom featured a bathtub, which was a big highlight for our daughter and made her stay even more enjoyable.
The hotel is very family-friendly, offering plenty of kids’ activities, a well-equipped playroom, and a spacious outdoor playground. Our daughter had an amazing time exploring and playing, which allowed my wife and me to relax and fully enjoy the experience as well.
Breakfast was another highlight, with a wide variety of options and taste good.
Special thanks to Fauzan & Monicha at Front Desk, Carla at the Restaurant and Arka from Housekeeping for their warm hospitality and excellent service.
We will definitely return and highly recommend this hotel for families looking for a relaxing and enjoyable staycation.

An excellent place for a getaway with family and children. I had a fantastic stay at this hotel. The room was spotless, comfortable, and thoughtfully designed. Staff members were warm, attentive, and always ready to help. The location made it easy to explore the area, and the breakfast each morning was fresh and delicious. Overall, it was a relaxing, hassle-free experience—highly recommend.

We were welcome with friendly and helpful staffs. The room was spacious and luxurious. Breakfast was good too. And surprisingly the pool is not cold despite the cooling weather here. Mostly, we love the nature location. Enjoying the green view and the sound of birds chirping in the morning by the pool was so relaxing.

The receptionist named Dandy was very friendly and extremely helpful. For the lady working at the restaurant (whoever she is) your service was excellent. It was also unexpected and impressive that when we were heading out around 11 PM, a buggy driver approached us and asked if we needed a ride to the hotel lobby. Unfortunately, I forgot your name, but your initiative truly deserves appreciation. 0
Overall, everything was great except for the toilet area. When I first entered/ the room and checked the bathroom, there were tissues left behind and the glass door was dirty. It was quite disappointing, considering the service provided was very good, but the cleanliness did not meet the same standard.

Great hospitality, lots of kids activities. Got kids club, on the weekends there's ATV and horse riding. The room is huge and clean. The restaurant staff are nice especially ms. Kayla who helps us alot and entertain the kids. Overall will come back again when we visit bandung!

I had a wonderful stay at this hotel. The staff (speciak thanks to Mas Eka, Ahmad, and Taufik R) were exceptionally friendly and always ready to assist with a smile. Check-in was smooth, and every request was handled efficiently. The service at the restaurant was excellent, and the team made sure we felt welcomed throughout our stay. Highly recommended for anyone looking for great hospitality and comfort!

I had a wonderful stay at InterContinental Bandung Dago Pakar! The service was excellent and very professional. Special thanks to Mr. Daffa at the reception who kindly helped me get a free upgrade from Classic Room to Premium Room — it really made my stay extra special.
The room was spacious, clean, and had a stunning view. My only small feedback is that the coffee beans served at the restaurant during breakfast could be of better quality for a 5-star standard.
Other than that, everything was perfect. I’d definitely love to come back to this hotel!

This place is seriously amazing! The view from Intercontinental Bandung is next level—whether it's the mountains or the sparkling city lights, it's a total vibe. Rooms are super comfy and spacious, and the service from the staff was excellent, always helpful and friendly. Plus, the pool area is perfect for chilling. A luxurious and relaxing getaway! Definitely recommend booking it.

I had a wonderful stay at this hotel. The staff were welcoming and attentive (we were assisted by Kang Fauzan on our first day breakfast), and the room was clean, comfortable, and well-equipped. The atmosphere felt both relaxing and inviting. I would happily return and recommend it to others.

I had such a wonderful stay at InterContinental Bandung! From check-in to check-out, the staff were super friendly and attentive—special thanks to Ms Fedora for her warm hospitality.
My room was spacious, beautifully designed, and I was even upgraded to a higher category. The facilities are excellent, especially for families. The outdoor kids playground (open on weekends) is such a fun spot, and the infinity pool is simply stunning.
The highlight of my stay was definitely the view from the room—a serene golf view by day, and at night a breathtaking 180° panorama of Bandung city lights. Absolutely magical and unforgettable!
Highly recommend this hotel for anyone seeking comfort, luxury, and the best views in Bandung.

Beautiful hotel, with amazing view of Dago Bandung from above.
The hotel is a bit secluded, but the few is spectacular. Especially if you got the room overlooking the hills and lines of mountains a far.
The room is big and comfortable, the bed is also good, and I have a good sleep. The amenities in the room is complete, including safe deposit box and ironing board. Depending on the type, you can also get bath tub.
Parking lot is big so if you drive, it will be no problems to park your car here. The lobby area is grand and the restaurant is big, with outdoor sections for those who smoke and those who like to enjoy the few.
As it is located in the hills, there are many steps in different areas of the hotel. But the hotel is accessible, providing Ramps and lifts for those using wheelchairs ♿️ ✅.
Breakfast is good and there’s so many menu being offered. I love the Indonesian cuisine, and I loved it additional and local food as well.
Gym and pool are available. The gym is good and clean. The pool is nice but the water is cold.
Happy to be here!

Excellent hospitality!
My stay at InterContinental Bandung Dago Pakar was nothing short of exceptional. The room was spacious and offered stunning views that elevated the entire experience. What impressed me the most, was the personalized service — the staff anticipated my needs and went out of their way to make me feel genuinely cared for. Every staff member was professional, attentive, and genuinely dedicated to ensuring a flawless stay.
The dining options were equally impressive, with a variety of dishes that were both delicious and beautifully presented. From start to finish, everything exceeded expectations! 😆👍🏻

Stayed here for 1 night only with my families. Got upgraded from king premium room to junior suite and the room was spacious with a very modern and complete amenities.
The breakfast and dinner were very nice and delicious. All the staff were polite, some of them are Vanesa and Dwiko. Great hospitality and great smile.
Hope I can visit here again sometimes.

Stayed at InterContinental Bandung and also hosted an event there.
Both were amazing experiences. The room was spacious, clean, and comfy with a stunning golf and mountain view. The function hall was nice, the food was SO GOOD, the desserts were the real star of the night. Staff were super helpful and professional.
Only small note: the tablecloths looked a bit worn out. Overall, highly recommended for both stays and events.
Thanks.