InterContinental Bandung Dago Pakar by IHG

Ms Levinia who work at front office 5*
Welcoming us with friendly gesture, feels warm.
All staff & server at lounge is doing great job.
Their service is reflecting Intercontinental brand.
The pool is not warm enough (for me). But still okay.
Dinner on Saturday night, the variaty didnt meet my expectation. Taste is fine. Service was good.

Our stay at InterContinental Hotel Bandung was truly impressive—from check-in to check-out.
Check-in.
The reception team, especially Mbak Rafika, was incredibly helpful and informative. The process was smooth and efficient, taking only a few minutes. Even though it wasn’t yet 3:00 PM, our room was already ready. We were also pleasantly surprised with an upgrade to a villa—an unexpected touch that truly made our day. A heartfelt thank you to Mbak Rafika for making our holiday more memorable, and please keep that genuine smile!
Gift Shop.
We purchased Tutu and Titi from the gift shop, and everything went smoothly.
Villa.
The villa was spacious, comfortable, and well-appointed—everything we needed was available. The only downside was that the floor was slightly dirty, but it was minor.
Buggy Service.
The buggy drivers were all polite, friendly, and drove carefully. However, there was one driver who drove a bit too fast and also accidentally hit the wall, which made me feel slightly uneasy.
Swimming Pool.
The pool temperature was perfect—not cold at all. We could comfortably spend hours there without feeling chilled.
Dinner.
Our room package included both breakfast and dinner. The selection wasn’t the largest, but the food was excellent—high quality, delicious, and consistently satisfying. The black pepper beef was exceptional.
Breakfast.
The breakfast spread was impressive and busy. The food tasted amazing, and nothing disappointed.

⭐⭐⭐⭐⭐ Exceptional Family Holiday Experience at InterContinental Bandung Dago Pakar.
We had a truly wonderful family vacation at InterContinental Bandung Dago Pakar. The hotel offers a perfect combination of luxury, comfort, and exclusivity, making it an ideal destination for families traveling with children.
The property is beautifully maintained, surrounded by stunning natural scenery, and provides a peaceful atmosphere away from the busy city. Our children especially enjoyed the various holiday activities organized by the hotel, which kept them entertained throughout our stay.
What made our experience even more memorable was the outstanding hospitality from the hotel staff. A special thank you to Kang Daffa at the reception desk, who welcomed us during check-in. He was exceptionally friendly, professional, and attentive. He took the time to explain all the hotel facilities in detail and informed us about the children's holiday programs and activities available during our stay. His warm and genuine service made us feel welcomed from the very first moment.
The facilities are excellent, the rooms are comfortable, and the overall service exceeded our expectations. It is rare to find a hotel that successfully combines a luxurious experience with a family-friendly environment.
We highly recommend InterContinental Bandung Dago Pakar to families looking for a relaxing, enjoyable, and exclusive getaway in Bandung. We look forward to returning in the future.

A special thank you to Erik for his outstanding professionalism and kindness. His service was exceptional from the moment we arrived. He was always helpful, respectful, and made sure everything was perfect during our stay.
The hotel staff were also incredibly friendly, welcoming, and professional. Everyone treated us with genuine respect and made us feel comfortable and valued. This level of hospitality made our experience truly memorable.
Thank you, Erik, and thank you to the entire hotel team for such excellent service. We will definitely remember this wonderful experience.

Basically average. I’ve stayed at InterContinental Jakarta and had an amazing experience there, regularly have dinner/lunch at one of their restaurants also, even though it’s near my house and I had zero expectations. I’ve also stayed at a few other InterContinental properties overseas, so I had high expectations based on their usual service standards.
Stayed here for 3 days, 2 nights.
Unfortunately, this hotel was definitely below what I’d expect from a 5 star hotel. The room was quite mid, and it wasn’t particularly clean. I noticed a few brown stains on the glass desk table and the sink countertop (yikes! 🥹)
We also returned to the hotel one night after being out all day and found that the towels hadn’t been replaced. They were also inconsistent with the in room bottled water. On the first day, we got only three bottles, and the next day it was only one or two.
The service was nice and the staff were friendly. The location was great, I loved being surrounded by nature and the breakfast selection was quite excellent.
Overall, the hotel is very kids friendly, and that’s probably its strongest point. Just don’t expect too much 😅

We had such a wonderful stay at this hotel! The room was clean, comfortable, and beautifully designed. The staff were all very friendly and helpful throughout our visit. Special thanks to Fauzan for the excellent hospitality and kindness — he made our experience even more memorable. The atmosphere was relaxing, the food was great, and everything was well maintained. Highly recommended, and we would definitely love to come back again🫰🏻

Fantastic family staycation with great views and spacious rooms!
​We had a wonderful family stay at the InterContinental Bandung Dago Pakar. If you are traveling with kids, this hotel is an absolute gem. The outdoor area is fantastic—there is plenty of space for the children to run around, and they absolutely loved the kids' pool and the weekend activities (the inflatable slide on the lawn was a huge hit! ).
​Our room was incredibly comfortable, clean, and spacious, featuring massive floor-to-ceiling windows that offered a stunning, peaceful view of the golf course and the city layout below. The beds provided a great night's sleep, and the entire layout felt premium yet functional for a family. The staff were warm, attentive, and very welcoming to the kids. We will definitely be back for another relaxing getaway!

Our wonderful experience began the moment we checked in, thanks to the warm welcome and exceptional hospitality from InterContinental Bandung Dago Pakar staff, especially Monicha. She was incredibly helpful throughout our stay, and to make my birthday even more special, we were pleasantly surprised with an upgrade to a Junior Suite — which I absolutely loved! This was actually our third stay here, and every visit has consistently been a pleasant and memorable experience.
The room was spotless, cozy, and thoughtfully equipped with everything we could possibly need — and even more. From complete toiletries to a coffee machine with capsules and a selection of tea, every detail made our stay extra comfortable. Honestly, the room and hotel facilities were so enjoyable that we barely felt the need to go outside.
Breakfast was another highlight of our stay. The selection was extensive and delicious, offering both Indonesian and Western dishes. We also appreciated that there were two egg stations, which kept the queues manageable. Every staff member we encountered was polite, attentive, and genuinely caring, always making sure we were comfortable and had everything we needed.
Because of the consistently outstanding service and overall experience, InterContinental Bandung Dago Pakar remains our top choice whenever we visit Bandung, even with so many new hotels emerging in the city.

I had a wonderful stay at InterContinental Bandung Dago Pakar. The room was spacious, clean, and very comfortable, with a beautiful view that made the experience even more enjoyable.
The service was excellent staff were polite, attentive, and always ready to help, making us feel genuinely welcomed throughout our stay.
The location is also a big advantage, offering a peaceful atmosphere with stunning scenery while still being accessible. It’s a perfect place for both relaxation and quality family time.
Highly recommended for anyone looking for comfort, great service, and a memorable stay in Bandung.
Love it…

An exceptional luxury hotel with breathtaking views of Bandung from the hills. The room is spacious, clean, and very comfortable, with large windows overlooking the city and nature—perfect for relaxation. The ambiance is calm and exclusive, ideal for a getaway or special occasion.
The staff are extremely professional, warm, and attentive, making the stay feel truly five-star from check-in to check-out. Breakfast offers a wide variety of high-quality options with great taste. The facilities, including the pool and spa, are well-maintained and add to the overall experience.
The location in Dago Pakar is peaceful and refreshing, away from the city crowd but still accessible. Overall, a memorable stay with excellent service, stunning views, and top-tier comfort. Worth every moment.

This hotel is very decent, proper, and perfect for a family trip. I went there with my husband and child for a weekend getaway and felt very satisfied — we will definitely come back. It’s located in the Dago Pakar area, which is quiet, and offers many facilities that support family activities, especially for children, making our stay very comfortable. The staff are all extremely friendly, especially with our child. A luxurious yet comfortable experience here. 💯

Service level become worst.
I stay at hotels frequently, but this Christmas stay was by far the worst experience I’ve ever had here. The hospitality was unacceptable for a 5‑star hotel—especially the unprofessional response from the receptionist on December 23rd.
I booked 2 premium twin rooms. The floor was uneven, and shockingly, my father’s foot was injured by a nail sticking out of the room floor. I had already requested a room change before the incident, but the receptionist showed zero empathy and simply said other rooms were “upgrades” or “fully booked. ”
After the nail incident, I called 3 times asking for an update, yet no one bothered to follow up.
We were forced to stay in that room and wait for a technician to remove the nail.
During checkout on the 24th, the same receptionist offered nothing but a meaningless “sorry, ” with no responsibility taken at all.
After years of staying here with nice experience, this has now become the worst hotel experience my family and I have ever had.
We will not be returning.

Our New Year holiday with the family was truly delightful. The check-in process was quick and seamless, and the room overlooking the golf course set the perfect tone for a joyful start to our vacation.
At night, the breathtaking view of Bandung city lights created a memorable atmosphere, especially while enjoying my favorite book.
I highly recommend having dinner at TIAN JING LOU Restaurant. The stunning view from the 18th floor, the delicious food, and the excellent service completed our holiday experience. Special thanks to Ms. Ratna and Ms. Tia for their wonderful hospitality—their recommendations were always spot on. Great job!

Perfect destination for family staycation and short relaxing getaways. Awesome view from room and practically all around the hotel. All the staff are also very friendly and overall provided great service. Room and facilities are superb, including gym and spa. Will definitely come back again.
Another recommended to-do is the photography service from Lyfe Photography inside the hotel. Great photo session resulting in lovely family photos. Tips: plan and prepare matching family outfits for the session.

We had a truly wonderful staycation with my wife and our 5-year-old daughter. From the moment we arrived, everything exceeded our expectations. The room was incredibly spacious with a beautiful view, and the bathroom featured a bathtub, which was a big highlight for our daughter and made her stay even more enjoyable.
The hotel is very family-friendly, offering plenty of kids’ activities, a well-equipped playroom, and a spacious outdoor playground. Our daughter had an amazing time exploring and playing, which allowed my wife and me to relax and fully enjoy the experience as well.
Breakfast was another highlight, with a wide variety of options and taste good.
Special thanks to Fauzan & Monicha at Front Desk, Carla at the Restaurant and Arka from Housekeeping for their warm hospitality and excellent service.
We will definitely return and highly recommend this hotel for families looking for a relaxing and enjoyable staycation.

An excellent place for a getaway with family and children. I had a fantastic stay at this hotel. The room was spotless, comfortable, and thoughtfully designed. Staff members were warm, attentive, and always ready to help. The location made it easy to explore the area, and the breakfast each morning was fresh and delicious. Overall, it was a relaxing, hassle-free experience—highly recommend.

We were welcome with friendly and helpful staffs. The room was spacious and luxurious. Breakfast was good too. And surprisingly the pool is not cold despite the cooling weather here. Mostly, we love the nature location. Enjoying the green view and the sound of birds chirping in the morning by the pool was so relaxing.