ac_unit Air conditioning lock Safe bathroom Private bathroom tv TV
Free Wi-Fi
desk Desk kitchen Fridge airwave Hairdryer iron Ironing facilities cooking Kitchen microwave_gen Microwave footprint Slippers emoji_food_beverage Tea self_care Toiletries dry_cleaning Towels checkroom Wardrobe local_laundry_service Washing machine water_bottle Bottled water






















This hotel has a weird breakfast time. I went down for checkout and breakfast at 8:45AM but informed that the breakfast has ended at 8:30AM and no other option (not even leftover bread, fruits, or coffee). The Manager on Duty, a Japanese person, was not present at 9AM, I’ve been asked to wait but he didn’t show up. He contacted me later to (sound) apologize but no compensation (not even a small token of bread and coffee for a hungry customer). He said that he’s not authorized to offer any compensation (weird, an MOD that have no authority to provide bread and coffee? ), although I clearly have evidence the hotel was at fault that the information of breakfast time was not presented to me during check-in.
This 4-Star hotel really has no sense of customer satisfaction orientation, and cannot do anything small to resolve this trivial thing. It is clear for me that I will not return to stay here, and not recommending anyone to experience what I have encountered here.