Saung Balibu Hotel

The hotel features a spacious parking area. Guests particularly highlight the exceptional service provided by the security staff and valets: the team wipes down and washes guests' cars free of charge in the morning, removing dew and dust. This is one of the most highly praised service details in guest reviews.

The hotel staff is described as very friendly, welcoming, and attentive. Employees respond promptly to guest requests, such as quickly helping turn on the TV or providing an iron, or even a small screwdriver to fix glasses. Guests also appreciate their assistance with an umbrella for children during the rain and the option to leave luggage prior to check-in.

Opinions on breakfast vary: some guests describe it as simple yet delicious and reasonably priced, while others mention that breakfast was not provided. There was also an instance noted where breakfast opens too late (around 8:00 AM), forcing guests to wait. The cost of breakfast for walk-in bookings is around 50 thousand for two people.

Drinking water is provided in some rooms, and functional water dispensers are available in several locations throughout the hotel. Rooms feature working TVs, although some guests noted difficulties turning them on. Basic toiletries—soap, shampoo, toothbrushes, and towels—are also provided, though opinions on their cleanliness vary.

Wi-Fi is available at the hotel; however, some guests report that it does not work.

Soundproofing in the hotel is poor, and rooms are not soundproof. Guests complain about traffic noise from the main road, especially when buses or motorcycle convoys pass by. Overall, the atmosphere is cool and peaceful, with frequent fog.

Many guests find the beds and mattresses comfortable and the blankets soft. However, furniture in some rooms is described as outdated. Family rooms are spacious, clean, and cozy. Nevertheless, there are complaints about the toilet being positioned too close to the wall, which can be inconvenient for larger individuals.

Reviews regarding cleanliness are mixed. Some guests find the rooms very clean and pleasant-smelling, while others complain of a thick layer of dust under the bed, dirty or worn-out towels, and an unpleasant odor in the restroom. Instances of broken bathroom door locks and mold on the curtains near the sink were also mentioned.

The hotel does not have air conditioning; however, due to its location in the Lembang area, the ambient air is naturally cool, ensuring comfortable conditions both day and night. Bathrooms are equipped with a water heater, which most guests appreciate, although occasional difficulties with turning it on have been reported.

The hotel does not have an elevator, so guests must use the stairs to move around with luggage. However, the management offers luggage storage services, allowing guests to leave their bags if their room is not yet ready for check-in.

The hotel is well-suited for family stays. There is a playground on-site that children enjoy very much. However, parents advise that electrical outlets are located quite low, which may pose a safety concern for young children.