Pullman Ciawi Vimala Hills Resort

Overall our stay was very good. Warm welcome from Mr. Yosua, he was helpful and accomodating. We also got a nice service during breakfast with Nike, she was nice, polite, and helpful. And I want to mention "Bapak Jamu" at the breafast area, he was the most warm person on Pullman Ciawi, very excited to explain a lot about Jamu. But I think his stall should be located more center, since not many people realized that there is a Jamu stall.

We’ve stayed at Pullman many times, and it’s always our go-to choice. The service has consistently been excellent, which is why we keep coming back.
A special thank you to Selly, who has taken care of us several times during breakfast. She is always warm, friendly, attentive, and makes us feel genuinely welcomed. It’s always nice to see a familiar face who remembers guests and provides such great service.
Thank you, Selly, for making our mornings even more enjoyable. Looking forward to our next stay at Pullman! 😊

We had a fantastic experience at Pullman Vimala Hills. The property itself is incredibly relaxing, but the food and the hospitality truly stood out. The breakfast in DAMAR was outstanding with plenty of delicious choices, and Mba Nike made our dining experience even better with her attentive and friendly service.
​A very special mention goes to Mas Haikal, from the Guest Relation Officer, who went out of his way to make our stay so memorable. He was so accommodating and genuinely cared about our comfort. It’s rare to find such personalized service. We will definitely be coming back!

We had a wonderful short stay at the Pullman Ciawi Vimala Hills Resort Spa & Convention. The property is beautiful, well-maintained, and surrounded by stunning mountain views that create a relaxing atmosphere from the moment you arrive.
The room was clean, comfortable, and thoughtfully equipped, while the staff were consistently warm, attentive, and professional throughout our stay. The facilities were excellent, making it easy to unwind even during a brief visit.
One of the highlights was the complimentary photo session offered by the hotel. It was a lovely surprise and a great way to capture special memories of our stay. The photographer was friendly and made the experience enjoyable and effortless.
Overall, Pullman Vimala exceeded our expectations and provided a perfect getaway. We left feeling refreshed and would gladly return for another stay in the future. Highly recommended for couples, families, and anyone looking for a relaxing escape close to Jakarta.

Nice hotel with lots of activities, especially for kids. The breakfast was good with a variety of choices. It’s a quiet and peaceful place, perfect for a getaway.
The breakfast was enjoyable although there was a slight delay with the coffee probably due to the large number of guests. However the team responded to the feedback promptly.
Rico and Raihan were excellent. They served us with politeness, professionalism and great hospitality. Thank you for the wonderful service! 😊

This was the first time I have ever chosen to leave a hotel before the end of a stay.
What makes this particularly remarkable is that the issues below occurred during a stay of less than 48 hours.
The resort itself is beautiful. The rooms are spacious and comfortable, the grounds are well maintained, and the spa was excellent. In particular, my massage therapist provided one of the best deep tissue massages I have received in a hotel spa.
Unfortunately, the stay was overshadowed by repeated communication failures and operational shortcomings that fell well below what I would expect from an international five-star Pullman resort.
The most concerning issue involved a food allergy I had disclosed. Despite this, I was later offered food containing that allergen by the chef, suggesting the information had not been properly communicated to the kitchen.
Throughout our stay there were numerous service failures, including housekeeping failing to replenish bottled water, multiple food order errors, significant portions of the restaurant menu being unavailable, slow restaurant service, and repeated situations where requests required multiple follow-ups before being actioned.
The most uncomfortable incident involved privacy. Shortly after interacting with a member of staff, I received a LinkedIn notification showing that an employee of the hotel had viewed my profile.

The Hotel is luxurious, elegant, comfortable, aesthetic, and exclusive. The Hotel provided Excellent service. This Hotel is My Favorite Family Kids Hotel at Bogor. All of menu at Damar Restaurant are delicious, authentic, and variatif. All of Employee are Friendly, Helpful, and Fast Responses especially Mr. Joshua (GRO Manager), Mrs. Jannie (FO staff), Mr. Haikal, Mrs. Amalia (GRO Staff), Zahra, Nike, Regita, Glory, Revan (Damar Restaurant staff), and All of Employee Entertainment Team especially Ara, Ucup, Risa, Indra, Yosti, Alfi, Adi, Irfan, Tiara, dan Dina. Thank You for your best hospitality. It is my family favorite hotel with variatif and completed facility for suitable all ages start from kids, teens, and adults. We wana come back again at school holiday.

Real 5-star experience! I stayed for 1 night, last week. They gave me a complimentary early check-in before 12pm and upgraded my room to the Executive room with an amazing pool view! WOW! I didn't know what the reason is, since I didn't ask and they didn't tell me, either, but I'm quite confident that it was because of my birthday (LOL :D)!
I really love the service from staffs, the room, the Padi and infinity pool, the jogging track, the game room, and the hotel surroundings which makes you feel like so close to nature.
Breakfast and dinner at Damar Restaurant was good, but not so special.
Overall, it was a memorable stay and I'm looking forward for the next!

We had an amazing honeymoon stay at Pullman Ciawi Vimala Hills. The hotel atmosphere was beautiful, relaxing, and perfect for couples. One of the best parts was the breakfast buffet it was so massive with so many choices from local to international dishes. Everything we tried was fresh and very tasty.
What made our stay even more special was the excellent service from all the staff. Everyone was warm, friendly, and attentive throughout our stay. A special thank you to Pak Pino, Shelly from the breakfast service for outstanding hospitality and kindness. Shelly was very attentive and made our mornings even more enjoyable. We also want to thank Lina at Salak Bar for her friendly service and welcoming attitude. Both of them truly made our honeymoon experience more memorable.
Thank you for making our honeymoon unforgettable. We would definitely love to come back again!

We had a very comfortable and enjoyable time at Pullman Ciawi. The variety of food was incredible there were so many delicious options to choose from. My daughter was especially happy during our visit, which made the experience even more special for us.
We also received the warmest welcome from Ms. Sandra at the Front Office. She was very kind and made us feel truly welcomed. My daughter was very happy to be there.
A special thank you as well to Chef Rosi for the excellent service.

I have stayed at Pullman Vimala Hills several times, and as always, the experience has been consistently pleasant and satisfying.
One of the main reasons we keep coming back is the wonderful environment. The surroundings are peaceful, green, and very relaxing — perfect for a short escape from the busy routine. The fresh air and beautiful scenery truly make every stay enjoyable. The facilities are also well maintained and provide great comfort for families.
I would like to extend my sincere appreciation to several staff members who made this stay even more memorable.
Special thanks to *Stefanny* for the warm welcome and for arranging a priority check-in, which made our arrival smooth and comfortable.
Thank you as well to *Jillian, Amanda, Evelyn, Jannie and Aldya* for their warm greetings and excellent hospitality throughout our stay. Their kindness and attentive service made us feel truly valued as guests.
And also thank you to *Yudi* for assisting us with the room access process in a professional and helpful manner.
The consistent service, friendly staff, and relaxing atmosphere are the reasons we will definitely return again. Looking forward to our next stay!

One of the best buffet breakfast I’ve ever experienced. All the staff were excellent made sure everything was perfect and went above and beyond to ensure guests felt comfortable and taken care of. Special shout out for their outstanding hospitality from Salvira, Najwa and Pakde at the Jamu station in Damar restaurant. They made it even more memorable and unique experience. Their warm smiles and professionalism really stood out. The variety of food was impressive, with plenty of delicious options to start the day. Everything was fresh, well-presented, and constantly replenished, which made the whole experience very enjoyable. Also I really like the concept of informing the guest the benefit of the food/ drinks. Just like jamu station and healthy juice corner. Well done Pullman Ciawi team 👍

I had a really lovely iftar experience at Damar Restaurant, Pullman Ciawi Vimala Hills Resort Spa & Convention.
From the reservation process until the end, Ms. Aya was very helpful, friendly, and responsive. She made sure everything was well prepared and comfortable, which made the experience even more enjoyable.
The food selection was diverse and delicious, and the atmosphere was elegant yet relaxing, perfect for breaking the fast with family or friends. Thank you for the warm hospitality.
I’d definitely love to come back again…

Had a wonderful dining experience at Jade River! The food was absolutely delicious — every dish was flavorful and beautifully prepared. You can really taste the quality in every bite.
The service was truly excellent — warm, attentive, and very professional. Special thanks to Mr. Christian, Mr. Budi, and Ms. Livia for their outstanding hospitality. They made our visit even more enjoyable and memorable.
Will definitely come back again. Highly recommended! ⭐⭐⭐⭐⭐

An unforgettable 3D2N at Pullman Vimala Hills 🤍
From arrival to departure, the hospitality was truly impeccable. I was graciously upgraded to an Executive Suite — elegant, spacious, and beyond comfortable. Every detail felt thoughtfully curated.
What made it even more special was the exceptional service. A takeaway breakfast was prepared for my departure morning — such a refined and considerate touch.
Heartfelt thanks to Ms. Evelyn and Ms. Dea & Ms. Nike for your warmth and professionalism. You are truly outstanding. Definitely our top favorite hotel in Ciawi thus We will be back as always.

We had a truly fantastic experience staying at Pullman Ciawi. The ambiance of the hotel is absolutely beautiful, surrounded by lush greenery and fresh mountain air that creates a peaceful and relaxing atmosphere — perfect for a family getaway.
The breakfast was amazing with a wide variety of delicious options, from local Indonesian specialties to international dishes. Everything was fresh, well-prepared, and very tasty. The breakfast ambiance was warm and comfortable, making it a wonderful way to start each morning.
We would also like to give special appreciation to the Pak De Jamu at breakfast, who always welcomed our family with such great hospitality and a warm smile. His friendliness and positive energy made our mornings even more special.
And a big thank you to the wonderful staff — Raden, Yusuf, and Asep — who made our children’s experience unforgettable. They organized fun and engaging games, and their enthusiasm, kindness, and genuine care truly stood out. Our kids were so happy and excited every day because of them.
Overall, it was a memorable stay with excellent service, great food, and a relaxing environment. Highly recommended for families looking for a fun and comfortable getaway. We will definitely come back!

My extended family had an amazing stay of 5 nights at Pullman Bogor. While the rooms were abit dated, but the bed and pillows were probably one of the most comfortable I have slept on. Room was spacious and comfortable.
All the staff at this hotel are super! From reception to Concierge, F&B, Housekeeping & Spa.
Quick shoutout to Chef Adesta & Mursin from Dining who helped me with the food for my son that was suffering from severe food poisoning on his last day. Their attention to customer service is impeccable.
Thumbs up to all the staff at Pullman Bogor & Thank You for having us!