Review of Fairfield by Marriott Bekasi 4*

I honestly had a lovely stay here! I was initially really wary about splurging that much money to stay in Bekasi (my trip was a mix of business-pleasure) but I'm glad I did!
The best word to describe my experience is this: seamless. Everything, from check-in to check-out was designed in a way that makes it easy for me to do what I needed to do, without having to put in much extra effort on my end. When I entered the room, everything was already on; electricity, AC. All the necessary amenities including hair dryer was already in place so I don't need to call reception for extra requests. Internet was super speedy (for y'all remote workers like myself this is a godsend, and frankly my primary decision to choose this hotel over the others). Even when I requested extra water, I didn't have to ask to get more than the allotted two per day that most hotels are willing to give, they just offered four by default ✨.
There was a bit of a tiffy during breakfast since all the menus were spicy, but the chef actually came out and apologized and made me an ala carte non-spicy dish that I could actually eat… Honestly, I was so impressed by the service that I actually wanted to extend my stay but alas the whole hotel was booked for an event afterwards so I didn't get a chance to do that.
If there is one thing that could be fixed, it's probably the connection to Pakuwon Mall; this hotel shares the same space with Sheraton's Four Points and it's very easy to mix up the elevators between the two unless you look up (because the signs indicating which elevator you should take is above your head). If there's something at the eye level, it would definitely make it less likely for first time guests to take the wrong elevator. But aside from that minor issue, everything's great and I'm definitely gonna stay here again if I have the chance :)