EXCOTEL Design Hotel Surabaya

Parking at the hotel has drawn significant complaints from guests. It is reported that vehicles are parked directly on the shoulder of the main road, obstructing other traffic. During peak hours, particularly on Fridays, cars double-park, indicating poor parking space management.

The hotel staff is described as very friendly, warm, and responsive, with special mentions for team members Lady, Dita, and Maria. The team shows great care for guests by helping locate lost items (a charger, a tumbler, and a bag) using CCTV and arranging delivery to other cities. Guests also appreciate thoughtful gestures, such as celebrating a child's birthday with cake and gifts. However, there are complaints regarding security staff not being attentive enough with luggage assistance and a slow check-out process, where guests are kept waiting in the lobby for a long time without being informed when the room check is complete.

Breakfast at the hotel generally receives positive reviews: many guests describe it as delicious, highlighting a wide variety of visually appealing dishes. Nevertheless, some visitors feel the selection is not extensive enough. It is also worth noting that the hotel's on-site restaurant, The Ramoe, offers buffet services; however, one guest was extremely dissatisfied with the Iftar offering, describing the food as bland and the fruit as not fresh.

The rooms feature a modern, aesthetic, and vibrant design, and they are both spacious and clean. Guests praise the comfortable beds, quality Smart TVs, and the availability of essential amenities: a small refrigerator, a safe, and an electric kettle. However, there are some shortcomings: certain guests complained of poor sound insulation (hearing neighbors and housekeeping on the floor above) and issues with key cards that occasionally malfunctioned. Mentions were also made of an unpleasant damp smell in some rooms and an inconvenient air conditioning placement directly above the bed, making temperature regulation challenging.

The rooms are equipped with a full set of essential, high-quality amenities. Guests note the availability of a safe, an electric kettle, as well as tea and coffee sets. Select rooms are provided with complimentary snacks, though this is not available to all guests. For smoking rooms, it is recommended to improve the exhaust ventilation system, as smoke odors currently linger in the room.

The Wi-Fi at the hotel works very well, with guests describing it as \"super fast\" and stable, without any delays.

An infinity pool offering scenic city views is located on the 10th floor and is especially popular during sunset. There is also a rooftop bar, which is considered a great photo spot. However, guests note that the bar and café close relatively early (around 10:00 PM), which does not match the café's name, \"After Dark.\" During holidays, the pool can get overcrowded, leading to issues with water cleanliness.

Yes, the hotel is positioned as family-friendly and is well-suited for a staycation with children. Guests note the welcoming atmosphere as well as the staff's special attention to children, particularly in arranging birthday surprises.

Upon check-in, guests receive unique tokens (similar to casino chips) that can be redeemed for welcome drinks at the lobby café. The hotel also provides celebratory cakes and gifts for children on their birthdays.