The Capital Hotel Surabaya

Name: The Capital Hotel Surabaya 3*
Price range: Prices for upcoming dates start at 1 150 000 Rp per night
Rating: 8.6

Hotel

Hotels in Central Tenggilis Mejoyo, Hotel rooms in Surabaya

Photos and descriptions provided by a third party, may contain errors or inaccuracies and not checked by service.

Average rating by guests The Capital Hotel Surabaya: 8.6/10 Excellent

Reviews 128 →

Free Wi-Fi All inclusive

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shared bathroom

bathroom Shared bathroom

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Standard room with balcony The Capital Hotel Surabaya

lock Safe bathroom Private bathroom tv TV

coffee Coffee kitchen Fridge airwave Hairdryer

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Standard Double room The Capital Hotel Surabaya

ac_unit Air conditioning lock Safe bathroom Private bathroom tv TV

Free Wi-Fi

Beds: full double bed or twin beds

coffee Coffee kitchen Fridge airwave Hairdryer

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5 km. Gubeng Train Station

Seeking a tranquil retreat after a busy day? Hotel Santika Jemursari in Surabaya offers a convenient base for exploring the region. Situated 8 kilometers from the city’s core, this hotel provides a comfortable and accessible setting for travelers. It’s a place designed to provide a respite, blending practical amenities with thoughtful touches for a pleasant stay. The establishment caters to both leisure and business guests, ensuring a seamless experience.

The hotel’s location in Tenggilis Mejoyo provides easy access to key transportation hubs. Just 2.27 kilometers from Wonokromo Station, it’s convenient for those arriving by rail. Furthermore, it’s within a short distance of landmarks such as the Sura and Baya Statue (2.73 km) and Gelora 10 November Stadium (6.84 km), offering opportunities for local exploration.

Dining options are readily available. The hotel cafe serves as a welcome spot for a quick refreshment. Guests can also enjoy the services of the hotel restaurant. The bar provides a relaxed atmosphere for evening enjoyment.

Convenience is prioritized with complimentary parking available for vehicles. Guests traveling by car will appreciate the designated parking zone. In addition to these, the hotel’s offerings include a massage room, a spa center, and a medical professional, catering to wellness needs. A fitness center allows guests to maintain their workout routines. For those involved in professional activities, a business center and conference hall are available, along with event facilities.

The hotel facilitates travel arrangements with a tour desk assisting in excursion bookings. A transfer service is available, streamlining arrival and departure. Accessibility for guests with mobility challenges is ensured through an elevator servicing all floors. Additional service offerings include laundry, dry cleaning, an on-site ATM, ironing, press services, car rental assistance, a secure safe-deposit box, and the dedicated support of a concierge. The hotel staff are proficient in English, ensuring effective communication.

Rooms are thoughtfully designed, creating a warm and inviting atmosphere. Each room offers a shower, a television, and a mini-bar. Room amenities vary based on the particular category selected.

The Capital Hotel Surabaya, situated in Tenggilis Mejoyo, provides a well-appointed setting for exploring Surabaya. It’s a convenient 2.27 kilometers from Wonokromo Station. The area is characterized by proximity to cultural attractions, including the Sura and Baya Statue, and recreational spaces like Gelora 10 November Stadium.

This venue caters to both business and leisure travelers. It features a spacious function room suitable for a variety of events, from corporate gatherings to special celebrations. Families will appreciate the recreational facilities, creating a pleasurable experience for all. Long-term stays are accommodated with a comprehensive range of amenities and excellent service.

A 24-hour front desk ensures attentive service, from check-in procedures to immediate assistance. Guests can readily request additional support, recognizing a dedication to personalized care. Culinary experiences are enhanced by specially crafted dishes, reflecting the hotel’s commitment to exceptional dining. Free Wi-Fi is available in public areas, allowing guests to stay connected.

The Capital Hotel Surabaya invites you to create enduring memories. Couples especially value the location, indicating a strong preference for two-person trips. Consider an unforgettable stay at The Capital Hotel Surabaya, where every detail contributes to a truly special experience.

Discover your ideal stay at Hotel Santika Jemursari. Plan your visit today.

Nightly rates from $64.40

Phone: +62 31 8438881

Address: Jl. Jemursari No. 258, Surabaya, Surabaya, 60237

E-mail: [email protected]

Number of rooms: 105

Year built: 2011

Hotel Santika Jemursari

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The Capital Hotel Surabaya in Q&A

Information is provided based on reviews and may contain inaccuracies.

Where is Hotel Santika Jemursari located and what is nearby?

The hotel is situated in a strategically convenient location, close to the railway station and the bus terminal. There are many dining options, cafes, and well-known establishments in the immediate vicinity, such as Yoshinoya, Burger King, Lawson, and Soto SSB. Guests note that it is easy to reach various points across the city of Surabaya from the hotel.

How does the hotel parking work?

The hotel provides parking, and a valet service is available when the lot is full. However, some guests have noted that spaces are limited and the parking staff can occasionally be slow in assisting with directing vehicles, particularly during the evening hours.

How polite and responsive is the staff?

The hotel staff are described as very friendly, polite, and helpful. Guests particularly highlight the performance of the reception staff, the restaurant team (especially Debbie, Laura, and Risma), and the housekeeping service. The staff responds quickly to requests, such as promptly fixing television issues. However, there was a recorded instance of a conflict during check-out, where guests were unfairly accused of a missing pillow and were made to wait for four hours while their belongings and vehicle were searched.

What breakfast and cuisine are offered in the restaurant?

The hotel breakfasts are very diverse and of high quality, featuring local, Western, Chinese, and Asian cuisines, as well as Korean dishes, sushi, and dim sum. Guests praise the taste of the food and mention the availability of unique beverages, such as kombucha, a probiotic grape drink, and cascara tea made from coffee cherries. The restaurant is described as a clean and comfortable venue with excellent service.

Is the Wi-Fi stable in the hotel?

According to guest reviews, the Wi-Fi in the hotel is stable, which makes the stay convenient.

What is the condition of the rooms and beds, and how is the overall cleanliness?

The rooms at Hotel Santika Jemursari are spacious, clean, modern, and cozy, featuring high-quality linens and comfortable mattresses. Many guests noted that the rooms became even more comfortable following a recent renovation. Some rooms are equipped with blackout curtains to ensure a good night's sleep. Overall, cleanliness in the rooms, corridors, and lobby is maintained at a high standard.

How do the air conditioning and ventilation systems work?

The air conditioners in the rooms work effectively; guests note that the rooms remain cool and comfortable.

What amenities are provided in the room?

Rooms are equipped with useful amenities such as a hairdryer, a small refrigerator, and drinking water. Guests also mention the availability of high-quality towels, which the staff sometimes fold into creative shapes.

Does the hotel have an elevator and other accessibility features?

The hotel has an elevator, making access to the rooms convenient. However, one guest noted that room 802 was located quite far from the elevator.

How well-equipped is the fitness center?

A fitness center is available, although one guest reported that the gym area was undergoing renovation at the time of their visit.

Is the hotel suitable for families with children?

The hotel is an excellent choice for families with children. The restaurant features a dedicated kids' corner where children can color pictures, making the experience more comfortable for parents.

What is the general atmosphere of the hotel and who is it suitable for?

The hotel maintains a calm, warm, and professional atmosphere. It is suitable for both family staycations and business trips, thanks to the availability of high-quality conference and meeting rooms with effective soundproofing.

Reviews of The Capital Hotel Surabaya 3*

Write a Review of Hotel Santika Jemursari

Vanessa S

05/20/2026

10/10

I recently had the absolute pleasure of staying at the Capital Hotel, and I must take a moment to highlight the exceptional service provided by Lia at the reception desk. From the very moment I walked through the doors, Lia transformed my experience with her remarkable level of care and attention to detail. She is incredibly good at what she does, managing the busy reception area with an effortless blend of genuine warmth and high efficiency that immediately puts guests at ease. What truly stands out about Lia is how remarkably responsive she is to every single request. Whether I had a quick question about the hotel amenities, needed assistance with my daily arrangements, or required some local guidance, she was always steps ahead, ready with a swift, perfect solution. She never once made me feel like an inconvenience. Furthermore, Lia maintains a deeply professional demeanor at all times. She navigates the busy moments gracefully, ensuring everyone feels acknowledged and valued without ever missing a single beat. Her communication skills are exceptionally strong, remarkably clear, and immensely courteous. It is abundantly clear that she takes immense pride in her work at the Capital Hotel. If you want outstanding service, Lia is the absolute best person around for this job!

Celine C.

05/16/2026

10/10

Had an amazing stay here past few days ago! The room was clean, comfortable, and the facilities were good. The services were helpfull at all, special thanks for Ms. Lovita who helped us during check-in. She was so helpful, responsive, and made sure everything went smoothly from check-in. Thank you Lovita for the great service! Will definitely be back. ⭐⭐

Dian D.

08/26/2025

10/10

I recently had the pleasure of staying at The Capital Hotel Surabaya during a business trip, and the experience was exceptional from start to finish.
The hospitality extended by the team was truly outstanding. In particular, I would like to highlight the excellent service provided by Mr. Wira from Housekeeping, who consistently prepared creative and thoughtful towel arrangements in my room. These gestures added a personal and welcoming touch that greatly enhanced my stay.
The hotel offers an excellent dining experience, with delicious food selections that are both well-prepared and satisfying. Its convenient location, only around 30 minutes from the airport, also makes it an ideal choice for both business and leisure travelers.
Overall, The Capital Hotel Surabaya delivered beyond expectations in terms of comfort, service quality, and attention to detail. I highly recommend this hotel and will certainly choose it again for future visits to Surabaya.

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Policies of The Capital Hotel Surabaya

Check-In:

14:00
Check-Out:

12:00
Accepted Credit Card Payments:

Visa, Mastercard, American Express
Information about the type of meals included in the price is indicated in the rate details.

Meals may be limited during Ramadan.

Couples checking into the same room must present a valid marriage certificate upon check-in. Otherwise, the property may reject the booking or request that a second room be booked.

To prevent the spread of the Mpox virus, the Indonesian Ministry of Health has resumed health screening for international travelers (both Indonesian and foreign nationals) entering Indonesia from August 27, 2024. This includes completing an electronic self-declaration form called SATUSEHAT Health Pass, which must be completed on a dedicated web platform.

Know Before You Go
- No pets and no service animals are allowed at this property.
Fees
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
- Fee for buffet breakfast: IDR 95000 per person (approximately)
- Airport shuttle fee: IDR 260000 per vehicle (one way)
- Rollaway bed fee: IDR 332500 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.