Swiss-Belexpress Jemursari

Yes, the hotel provides parking, including an underground parking garage in the basement. Guests have noted the assistance of security staff with parking and the availability of a complimentary valet parking service. Some visitors mention that parking spaces may be limited.

The hotel staff, including the receptionists, security, and restaurant employees, are described as very friendly, professional, and helpful. The check-in process is generally fast, although one guest complained about a long wait and a lack of strict adherence to the queue. During the renovation period, the front desk was temporarily moved to the first floor.

Breakfasts at the hotel are generally viewed positively, with guests describing them as tasty and varied, specifically highlighting the fried rice and Lapis Surabaya. However, opinions are divided: some guests were dissatisfied with the limited selection of dishes, the fact that food runs out quickly by 7:30 AM, and that hot dishes are sometimes served barely warm. A rule prohibiting taking bread from the breakfast area to the room was also mentioned.

Yes, the hotel provides a convenient water supply system. There are large glass bottles in the rooms, and the hotel has installed dispensers for complimentary water refills.

Rooms are described as clean, spacious, and tidy, especially the new rooms following the renovation. In most cases, the beds and mattresses are comfortable, though there have been complaints regarding sagging sofas and deflated pillows. In some rooms, guests noticed the smell of cigarettes or the use of cheap sprays to mask odors. Housekeeping is performed effectively, including the bathrooms, although one guest recommended paying more attention to corners and spaces under the furniture.

The air conditioning system generally works well, and guests appreciate the built-in units. However, there was one recorded instance of an air conditioner leaking in one of the rooms.

Standard amenities are available in the rooms: air conditioning, a television (Smart TVs are installed in the new rooms), hot water, and a hairdryer. Regarding toiletries, toothpaste and a toothbrush are provided, though one guest noted that they were provided in insufficient quantities. Rooms feature electrical outlets and ample space; certain room types include armchairs and desks.

The hotel has an elevator; however, one guest reported that during renovations, only one elevator was operational, meaning wait times and the trip to the lobby could take between 5 to 10 minutes. The hotel lobby is described in some reviews as being very fragrant, although it may have looked untidy during the renovation period.

The hotel features a recently launched gym and swimming pool, both of which have received positive reviews. Additionally, guests can utilize laundry services or order food to their room via room service.

The hotel is located near a main road, so guests warn of potential noise from motorcycles and city traffic, especially during the night.