Merr 57

A spacious, free parking area is available for guests, accommodating both cars and motorbikes. Security guards monitor the parking lot 24/7. Most drivers speak positively of the security and easy access. A few rare reviews mention temporary difficulties leaving the parking area due to local street incidents.

Guest opinions regarding the staff are divided. A number of guests praise the front desk staff for their 24/7 willingness to help, polite demeanor, and prompt check-in. Other guests experienced rudeness, argumentative behavior from the staff on duty, and mockery when receiving room keys. There are also complaints about management publicly reprimanding subordinates and aggressively demanding top ratings.

Upon check-in, management requires a security deposit of approximately 100,000 Indonesian Rupiah. The refund of these funds is sometimes delayed by staff. Cashless payment is often requested for the stay. In addition, some guests reported difficulties with processing refunds through online booking platforms.

The hotel features an on-site cafe with a varied selection of food and refreshing beverages. Guests can order room service delivery of prepared meals at affordable prices. Reviews about the food are mixed: while some guests were pleased with the selection of drinks, others found the cleanliness of the dining area and the taste of the dishes unsatisfactory.

There are both positive reviews regarding the cleanliness and freshness of the rooms, as well as serious complaints. Some guests point out hard, worn-out spring mattresses and stained bed linens. Occasionally, guests notice dust under furniture, broken drawer hardware, and a smell of tobacco smoke. Furthermore, some rooms had reports of dead insects accumulating after pest control treatments.

Some rooms are equipped with working water heaters providing warm water. However, many reviews contain complaints about weak water pressure in the shower and bidet spray. Guests frequently report cracked plumbing fixtures, broken toilet tanks, and unpleasant sewer odors. In isolated cases, guests found amphibians inside the bathroom.

Many guests are satisfied with the powerful air cooling, which offers relief from the local heat. However, some guests complain that it takes a long time for the room to reach the desired temperature. Certain air conditioning units produce loud extraneous noise during operation, causing discomfort during rest.

Wireless Wi-Fi internet is available in the guest rooms, with connection speeds highly rated by several guests. Rooms are equipped with TVs offering a selection of channels. However, some clients experienced network signal disruptions and difficulties turning on the TV.

There is no passenger elevator in the building, so reaching upper floors with heavy luggage is done strictly via stairs. Guests note the physical effort required when checking in with bulky suitcases. Additionally, the internal access system requires staff to open the entrance doors every time someone exits.