Hotel Dafam Pacific Caesar Surabaya

The hotel has its own spacious on-site parking, which is outdoors. Guests have noted a lack of covers for cars and motorcycles, meaning helmets and vehicles can get wet during rain. Some visitors recommend using motorcycle covers or bringing spare keys. That said, the security of the parking area is rated positively, and belongings remain safe even without the use of parking tickets.

Opinions regarding the staff are divided. Many guests praise the employees for their friendliness, responsiveness, and efficiency, specifically mentioning staff members by name (Iron, Andry, Yuniar, Mega, Novan). Excellent service during check-in, luggage assistance for guests in wheelchairs, and even the provision of an operational vehicle for trips to the mosque have been noted. On the other hand, there are complaints about the rudeness of security and receptionists, who reportedly shouted at visitors and refused to accept a package for a guest, as well as indifference from staff when asked for assistance with an umbrella during rain.

Breakfasts primarily consist of standard Indonesian cuisine (nasi goreng, soto ayam, noodles), and the variety of dishes is often described as diverse and tasty. Many recommend the Iftar menu for its flavor and affordable price. However, there are some negative reviews: some guests complained about stale or even spoiled food (rice, chicken, vegetables), a repetitive menu during long stays, and instances where the hotel ran out of eggs for omelets.

The internet in the hotel is very fast and stable. Guests note that the connection speed allows for seamless Zoom video calls, completion of academic assignments, and downloading large files, which sets this hotel apart from other establishments of a similar level in Surabaya.

The soundproofing in the hotel leaves much to be desired. Guests complain about noise from traffic on the main road, as well as internal noises: sounds of doors slamming and chairs being moved in the corridors are audible. In some cases, significant noise from groups of young people shouting loudly in rooms on the 9th floor was mentioned, which disturbed other guests' rest.

Most guests describe the beds as very comfortable, soft, and conducive to deep sleep. However, there are complaints regarding sagging mattresses in some rooms. As for the furnishings, rooms are generally rated as clean and spacious, but damages were noted in individual rooms: a cracked washbasin, malfunctioning door locks, and worn, discolored towels.

Many guests are satisfied with the cleanliness, describing the rooms as very clean and fragrant. Nevertheless, there are serious complaints regarding hygiene in some rooms: mentions of dirty toilets with black residue, hair left by previous guests, and even the presence of mosquitoes in the rooms. Guests also noted that towels are occasionally forgotten during cleaning.

The air conditioning system works well; guests note that a comfortable coolness is maintained in the rooms and the air conditioners operate efficiently.

Rooms are equipped with a hairdryer (in the bathroom), small bottles of shampoo and soap, and a small refrigerator. Some guests complain that the hygiene product bottles are too small, necessitating requests for daily replacements.

Yes, the hotel provides access for people with disabilities. Guests note the availability of special wheelchair access and assistance from security personnel when unloading belongings from vehicles.

There is a small children's playground in the hotel lobby. Additionally, live music is periodically organized in the restaurant.