Capital O 175 K-60 Residence

The hotel provides parking spaces for cars. For motorcycle owners, parking is secure as the premises are enclosed by a gate that is locked at midnight and reopens around 8:00–9:00 AM. However, one guest noted that the parking area is somewhat narrow.

Guest reviews regarding the staff are mixed. Many guests praise the team for their friendliness, responsiveness, and assistance with reservations. However, there are notable complaints regarding the rudeness of certain staff members, an unwelcoming attitude, and poor customer service from the supervisor. The front desk does not operate 24/7 (closed from 00:00 to 09:00), which caused difficulties for guests needing an early morning check-out. In cases of check-in or booking issues, some guests experienced a lack of initiative and support.

Problem resolution at Capital O 175 K-60 Residence has received considerable criticism. Guests reported instances where, despite holding confirmed bookings via Agoda or OYO, they were denied check-in due to overbooking or a broken bed and were advised to request a refund on their own. Difficulties with processing refunds (taking up to 18 days) and a lack of flexibility regarding room upgrades were also mentioned, with guests required to pay full price for a new reservation rather than simply paying the price difference.

Certain rooms are equipped with water dispenser gallons that can provide hot water. However, several guests noted the absence of bottled water or electric kettles in the rooms and recommended bringing your own beverages, as there is no communal kitchen available.

The hotel provides complimentary Wi-Fi, which has been rated positively by guests.

Guests report that the rooms are quite spacious and the beds are generally comfortable. The Family Suites offer ample space for larger groups, including additional rollaway/folding beds. However, there are complaints regarding wear and tear: one guest reported a broken bed, while another noted that the bed linen was wrinkled and stained.

Many rooms offer a pleasant view of lush greenery, creating a relaxing atmosphere. The rooms have windows, preventing the spaces from feeling stuffy. Additionally, clothes drying racks are provided in some rooms.

Cleanliness reviews are mixed. Many guests note that the rooms are very clean, fresh-smelling, and well-maintained. On the other hand, there are complaints about dust on furniture and beds, ants in the bathroom, and one guest found stains on a towel. It is also mentioned that guests sometimes need to explicitly ask the staff to have their room cleaned.

Most guests are satisfied with the air conditioning, noting that it cools the rooms effectively. However, there are isolated complaints about air conditioning units underperforming or leaking.

Rooms are equipped with water heaters, and most guests confirm the consistent availability of hot water. Toiletries are typically limited to soap and towels. Guests noted the absence of toothbrushes, toothpaste, and other personal care items, recommending that you bring your own.

Yes, the hotel is equipped with an elevator, making it convenient to transport luggage and easily accessible for elderly guests.

The hotel is well-suited for family stays thanks to its spacious Family Suites, which comfortably accommodate both adults and children. Guests appreciate that these suites provide ample room for the entire family.