Mono Coliving Kencana, Surabaya

Yes, the hotel provides parking spaces. Motorbikes can be parked inside the gate, providing a sense of safety and home-like comfort. For cars, parking is available in front of the building; according to a guest, it is reasonably spacious and accommodates around 6 vehicles, although it is an open-air lot without a canopy.

Reviews regarding the staff are mixed. Many guests note that the team and front desk receptionists are very friendly, welcoming, and helpful. However, there have also been distinctly negative experiences: some guests complained about rudeness, lack of courtesy, and poor attitude, especially regarding booking issues or late check-outs. There were also instances where staff were unresponsive upon guest arrival or ignored the front desk call bell.

Upon check-in, the hotel requests a deposit, which can be provided either in cash (IDR 100,000) or as an identity document (KTP or SIM). Guests have also encountered additional charges: one guest was fined IDR 100,000 for alleged bed linen staining, and another had to pay a late check-out fee (for just 30 minutes) amounting to 50% of the room rate.

The rooms feature free Wi-Fi, which most guests describe as stable and fast, suitable for comfortable use. For entertainment, Smart TVs with Netflix access are provided. However, one guest reported being unable to connect to the network due to a mismatch between the network name in the system and the information provided at reception.

Many guests praise the rooms for their cleanliness, modern minimalist design, and pleasant scent. However, there are also complaints: some noticed stains on blankets, dust under the bed, and worn, yellowed bed linens and towels. It is also noted that the rooms are quite compact, some lack a wardrobe (only a clothes hanger is provided), and there are stains on the walls.

The air conditioning in the rooms functions well, with guests frequently noting that the rooms stay very cool and comfortable. On the other hand, unpleasant odors have been a notable issue: several guests complained of a urine odor in the bathrooms that persisted even with the exhaust fan on. There were also mentions of a strong smell of paint and thinner entering the room during renovation work.

Basic toiletries are provided in the rooms, including a toothbrush, toothpaste, soap, and shampoo, though some guests reported these were missing in their room category. Two bottles of drinking water are typically included in the rate. Towels are provided, but their quantity may be limited (one per room), and the quality sometimes leaves much to be desired, with torn or worn items occasionally reported.

Housekeeping quality ranges from excellent to unsatisfactory. While some guests are pleased with the cleanliness, others note that during longer stays (more than one night), linen and towel changes as well as water replenishment are not provided. There was also an instance where a housekeeping request made after 2:00 PM was declined.

Guests have reported various technical issues. There were occurrences of complete power outages without a backup generator, as well as water supply interruptions. Some complained about shower malfunctions (water not running unless the shower head is held) and slow water heater performance. One guest was locked inside their room for 3 hours due to a door lock issue.