Hotel Ciputra World Surabaya managed by Swiss-Belhotel International

Hotel Ciputra World Surabaya is definitely my new go-to hotel in the city. My room was spacious and pristine, offering a quiet and comfortable sanctuary after a long day. I absolutely loved using the facilities, especially the beautiful outdoor area. The location is super convenient, but it's the warm and friendly services from the staff that really set this hotel apart. They made sure my every need was met with a smile. Highly recommend for a lovely and relaxing stay.

Excellent stay! The hotel offers great value with its strategic location, clean and spacious rooms, and friendly staff. The best part? It’s directly connected to Ciputra World Mall — super convenient for dining, shopping, or catching a movie. Highly recommended!

I stayed at this hotel for 3 days with my family and my three kids. I used the sauna every day, and Mr. Unggul was very responsive, provided friendly service and really polite as well. The food was delicious, and the service was great. Overall, I had a really good experience here. The only thing is that the room cleaner often came to clean while my kids were still sleeping. But it was nice that they didn’t get upset when I declined the cleaning. The jacuzzi was great too—thumbs up!

I recently stayed at Hotel Ciputra World Surabaya and was truly impressed. The hotel’s location is unbeatable—strategically connected to Ciputra World Mall, which made it very convenient to access shopping, restaurants, and entertainment. It really added value to my overall experience.
The service was excellent from the moment I arrived. The staff were courteous, professional, and always ready to assist with a smile. My room was spotlessly clean, spacious, and well-maintained, providing a comfortable place to rest after a long day.
Breakfast was a highlight of my stay. The buffet had a wide selection of Indonesian and international dishes, all delicious and freshly prepared. I especially enjoyed the traditional Indonesian corner and the variety of pastries.
Overall, I believe this hotel offers great value for money. Whether you're here for business or leisure, Hotel Ciputra World Surabaya is a solid choice. Highly recommended!

I stayed at Hotel Ciputra World Surabaya and had a really pleasant experience. The location is amazing—right next to the mall, so everything I needed was just a few steps away.
The staff were friendly and helpful throughout my stay. My room was very clean, cozy, and well-equipped. I especially loved the Breakfast—lots of delicious choices and fresh options every day.
Definitely a great place to stay for both business and leisure. I would stay here again for sure!

Had an excellent stay here for two days. We went through all facilities including restaurants and swimming pool. The staff was great. Unggul was one who well performed when we played around at the swimming pool. Overall was great.
Definitely will come back in the future for another staycation.

I liked staying here!
Lovely room, staff, facilities and a great breakfast.
I saw a review that said the artwork at the hotel is creepy. How ridiculous!
It's great to see interesting unique art instead of the same old traditional staid format that conforms to not offending or piquing interest in anyone.
Anyway it's a great place and we'll stay again next time we're in Surabaya.

Hotel Ciputra Surabaya is perfectly located, making it super convenient for both business and leisure stays. I spent six nights here and overall had a great experience.
Check-in was quick and smooth, thanks to the friendly and professional front office team. The rooms were comfortable, though they could use a bit of updating—adding smart TVs would be a nice touch.
Breakfast was definitely a highlight. There were plenty of food options, and everything I tried was delicious. I also met Erina, one of the staff during breakfast, who was so lovely and attentive—it really made the mornings even better.
All in all, it was a fantastic stay. With its great location, excellent service, and amazing breakfast, I’d happily recommend Hotel Ciputra Surabaya to anyone visiting the area.

Many thanks to Gofur 5 star for the room service — very clean and he see that I drink coffee and he give me a pad more. This is service — have a view on the customer. Breakfast very good and service to. Reception helps you in all cases — the luggage service all time a smiley and a „hello good day“

The Hotel service was perfectly 5 stars, They gave me additional drinking water just because they saw me ordering drinking water from outside, and they sensed that I really liked drinking. Dear Mas Aqil, your service is outstanding. Thank you very much Mas Aqil, you complete my comfort in this hotel.

I forgot how much I liked staying here!
Lovely room, staff, facilities and a great breakfast.
I saw a review that said the artwork at the hotel is creepy. How ridiculous!
It's great to see interesting unique art instead of the same old traditional staid format that conforms to not offending or piquing interest in anyone.
Anyway it's a great place and we'll stay again next time we're in Surabuya.
And by the way, the staff very polite shotout to Juan… well done to the team Front Office.

I had a great stay at Ciputra World Hotel Surabaya. The location is super convenient, directly connected to Ciputra World Mall, which makes shopping and dining a breeze.
The room was clean, modern, and very comfortable, with a fantastic view of the city. I especially loved the rooftop infinity pool—it’s perfect for relaxing and enjoying the skyline.
The breakfast buffet was excellent, with plenty of options for all tastes. The staff were friendly and attentive, making me feel welcome throughout my stay.
If you’re visiting Surabaya, this hotel is a fantastic choice for both comfort and convenience. Highly recommend!
Rating: 9/10

I forgot how much I liked staying here!
Lovely room, staff, facilities and a great breakfast.
I saw a review that said the artwork at the hotel is creepy. How ridiculous!
It's great to see interesting unique art instead of the same old traditional staid format that conforms to not offending or piquing interest in anyone.
Anyway it's a great place and we'll stay again next time we're in Surabuya.
And by the way, the staff are 6 stars… well done to the team!

Best experience to stay here. I was enjoyed of service in here. The staff friendly and also helpful, the breafast has many varians and so delicious especially with rawon the taste is really good. The facilities here complete, I like to enjoyed in the swimmig pool because they have a pretty view of Surabaya.

Spacious, clean room it's nice to stay but TV is old standard (can't watch YouTube nor Netflix).
Breakfast probably the best in town, with a lot of choice and also tasty.
(You can see my review in Google maps)

I would like to express my heartfelt gratitude to Devin at the hotel for his incredible assistance in handling my lost passport situation. His patience and professionalism were truly remarkable. Devin approached the matter with a calm demeanor and a genuine willingness to help, making a stressful situation much more manageable. Thank you, Devin, for your outstanding service and support!

I came with my family and stay for 2 days, it was nice atmosphere and I like the food and the room also very clean. Next time I will come again with my family. This hotel is recommended, profesional employees around us. This stay made our day. All the best Ciputra world surabaya!