Kapal Garden Hotel at Rekreasi Sengkaling

Yes, the hotel has a spacious free parking area located in front of the entrance. Some guests note that there are sufficient parking spaces. However, one visitor expressed dissatisfaction that they had to leave their car under a tree and that the security guard asked them not to wait for the car in the lobby, which was inconvenient with small children and luggage.

Most guests describe the staff as very friendly, polite, and efficient. The honesty of the employees, who returned forgotten items in full, is particularly praised. Nevertheless, there are complaints regarding poor coordination between departments: delays during checkout, errors in dining bills, and inflexibility regarding early check-in. There was also a recorded instance of rude behavior by a security staff member.

Breakfast is served in the rooftop restaurant. Guest opinions are divided: some find the menu delicious and diverse, while others complain about a limited selection of dishes on weekdays, a lack of food replenishment, and insufficient quality (for example, undercooked rice or cold omelets). It is also noted that the dining area can be crowded during peak hours, and guests may have to wait for a free table.

The hotel features a unique cruise ship-style design, which is very popular with both children and adults. Family rooms are equipped with spacious bunk beds. Guests appreciate the availability of prayer mats and the Quran in the rooms. On the negative side, some note the wear and tear of certain furniture elements (e.g., shaky glass cabinets), non-functional iron elements on the windows, and the absence of a hairdryer.

The soundproofing in the hotel is rated as poor. Many guests complain that the walls are not made of concrete, resulting in conversations from neighbors, noise from the hallway, and street sounds being audible in the room. In rooms with bunk beds, the movements of a person on the top bunk are also audible.

Most guests consider the rooms to be clean and fragrant. However, there are complaints about insufficient cleaning in corners and under beds. Plumbing issues are also mentioned, such as clogged sinks and dirty air conditioner filters, which cause the units to stop cooling the air.

Rooms are provided with slippers, tea, coffee, sugar, creamer, bottled water, and a standard set of toiletries (shampoo, soap, toothbrush, and toothpaste). Some rooms include prayer mats and the Quran. Some guests noted a lack of refrigerators and sofas in certain room categories.

The hotel has an elevator, but guests note that it is very small, making it cramped when traveling with luggage and children. The restaurant is located on the roof, and access may be difficult for elderly people, as it requires climbing relatively high and sometimes steep stairs, which can be slippery during rain.

The hotel provides vouchers for free entry to the Sengkaling Park pool for two people. However, access to the water park (waterboom) is paid separately (approximately 15,000 rupiahs). Many guests are disappointed with the condition of the pool and water park, describing them as outdated, dirty, and in need of renovation. It is also noted that booking site descriptions do not always clearly state that the pool is not part of the hotel building itself.

The hotel is very popular with families due to its unique ship design and bunk beds, which children enjoy. There is a playground on the premises; however, some guests note that it is poorly maintained and non-functional. Additionally, a service to rent an in-room tent for children is available for an extra fee.

Reviews regarding the Wi-Fi are contradictory: some guests experienced no issues, while others complain about slow internet speeds.