Urbanview Hotel Sky Batu Malang by RedDoorz

Yes, the hotel provides parking for cars and motorcycles, which some guests describe as spacious. However, there have been complaints that the motorcycle parking is not very neatly organized and has limited cover from the sun and rain.

Opinions regarding the staff are divided: many guests describe the employees and receptionists as very friendly and helpful. At the same time, some visitors complain about a lack of hospitality, communication issues, and a lack of assistance during check-in, noting instances where staff simply open the door and leave without explaining the amenities. Additionally, a lack of decisiveness among staff in addressing noise from loud groups of guests during the night has been noted.

There is a rooftop cafe offering reasonable prices and an excellent view of the city and mountains. Guests praise the taste of the original milk and french fries, and highlight the generous portion of non-greasy red fried rice (nasi goreng merah) for 20 thousand. However, there were complaints regarding slow service (waiting over an hour and a half for an order) and food being served cold.

Rooms are equipped with an electric kettle, tea, and two bottles of drinking water. Smart TVs and air conditioners are also installed, and a hygiene kit (toothbrushes and soap) is provided. Some guests recommend bringing a power strip, as there are only two outlets in the room, which are already occupied by the television and the kettle.

The Wi-Fi at the hotel is unstable. Many guests complain about slow internet speeds, especially during peak hours or in rooms located at the back of the building. Lags have been reported when using the Smart TV in the mornings and evenings.

Beds and mattresses are generally rated as comfortable and soft. However, the condition of the finishes and furniture raises concerns: guests report dust under the beds, cobwebs in corners and behind the television, as well as mold on the walls in some rooms. Bed linens are frequently criticized for being worn, stained, and lacking a fresh scent.

The hotel is renowned for its beautiful views of Mount Arjuno and Mount Welirang, as well as the city lights at night. Rooms on the second and third floors, as well as corner rooms offering panoramic views, are particularly recommended. Nevertheless, guests on the lower floors may have a view of the motorcycle parking area.

The situation regarding cleanliness is inconsistent: some guests find their rooms clean, while others complain about dirty floors, sticky surfaces, and trash under the bed. There are serious concerns regarding the hygiene of the towels, which are described as dull, torn, or having a musty smell. There have also been reported cases where daily cleaning was not performed even when the appropriate sign was placed on the door.

The air conditioners in the rooms function properly, although they are not always necessary due to the cool climate of Batu. There are many issues with the hot water system: guests report that water is barely warm, often disappears, or does not work at all. Some note that heating only works during specific hours (for example, from 7 AM to 8 PM).

There is a rooftop swimming pool with a beautiful view of the mountains. However, many guests are extremely dissatisfied with the water cleanliness, describing it as green and murky, which made them hesitant to enter. On a positive note, the presence of a shower area next to the pool is appreciated.

The hotel has a children's playground on the second floor, which is a benefit for families. However, some guests do not recommend the hotel for those with small children due to the unstable hot water supply, as children are sensitive to the cold. Instances of loud noise from other families with children in the corridors have also been mentioned.

The atmosphere can range from peaceful to very noisy. Guests complain about poor soundproofing: shouts and noise in the corridors are audible, as is loud music from the rooftop karaoke, which operates until 10:00 PM and resembles a "concert hall," disrupting rest in the rooms.