The Astana Resort and Leisure

The staff is generally described as very friendly, responsive, and professional, with special praise for the night receptionist's hospitality skills. However, there were complaints regarding a severe staff shortage during high-demand periods (long weekends), when the receptionist had to juggle front desk duties with cooking breakfast, leaving the reception unattended. Some guests also noted a lack of consistency in information among team members, such as regarding smoking policies.

Breakfast can be delivered directly to the room with a choice of dishes and even the option to request seconds. Opinions on food quality are divided: some guests were delighted and called the food delicious, while others found the breakfast "ordinary" and were disappointed by the limited portion sizes for a resort of this caliber. At the same time, meals ordered from the à la carte room service menu received very high ratings.

The hotel is very child-friendly: the property features a playground, rabbit feeding activities, and complimentary bicycle rentals. Guests appreciate the dedicated children's areas in the pool, as well as convenient bathroom fixtures (bidet spray) that facilitate potty training. As a pleasant bonus, children may be treated to complimentary ice cream or a birthday cake.

The rooms are described as spacious, clean, modern, and very cozy, equipped with high-quality bed linens and pleasant-smelling pillows. The beds are comfortable, and two single beds can be joined into one large bed upon request. Among the downsides, some guests noted an unpleasant odor from the septic system or sink, which is only partially masked by a lemongrass fragrance.

The rooms are stocked with high-quality toiletries from the Sensatia Botanica brand. Pool towels are readily available for guests right in the room. The villas include a kitchen; however, some guests encountered a lack of basic utensils, such as a bread knife, as well as a limited number of hairdryers (only one for a 4-bedroom, 3-bathroom villa).

The hotel features swimming pools, including options with direct room access that create a sense of privacy. The pools are clean, with depths suitable for children. The property boasts a tranquil and lush green atmosphere, ideal for honeymooning couples. However, some guests were dissatisfied with the smoking area being located right next to the children's playground.

Yes, the hotel is attentive to special occasions. Guests have noted receiving complimentary cakes and ice cream for children's birthdays, which left a very positive impression.