Amaris Hotel Ponorogo

Parking is provided for hotel guests; it is free of charge and quite spacious. However, it should be noted that the parking area is shared with shopping mall visitors. Consequently, it may be difficult to find a vacant spot near the hotel entrance during weekends or during major events.

The staff at Amaris Hotel Ponorogo are described as very friendly, helpful, and efficient. The reception desk operates even at night; guests have noted a warm welcome during check-ins at midnight and 2 AM. The employees, including security, assist with navigation and are very polite. However, there were isolated complaints regarding one front office employee who was less communicative and initially refused a late check-out, although this was later coordinated through the administration.

The hotel offers a diverse breakfast featuring a buffet with items such as rice, soups, fruits, pastries, omelets, and even an instant noodle corner. Many guests praise the taste of the food, especially highlighting traditional snacks such as kue pancong and mendoan. At the same time, some negative reviews exist: some guests complained that the chicken was tough, and the rice porridge (bubur ayam) and mung bean porridge were not hot or soft enough. Additionally, one guest noted rude behavior from a restaurant staff member who rushed them to finish breakfast by turning off the lights.

Bottled water is provided in the rooms, which can be refilled for free at water dispensers located in the hotel corridors. However, many guests pointed out the absence of an electric kettle, coffee, tea, and sugar in the rooms. In some cases, this was explained by the selection of a standard room.

Overall, the internet is described as sufficiently stable for basic needs, such as using social networks or light remote work. Nevertheless, some visitors experienced periodic slowdowns in the connection and requested that the administration improve the connection quality.

The soundproofing in the hotel has drawn serious criticism from a number of guests. The walls allow sound from the corridor and neighboring rooms to pass through, which may disturb sensitive individuals. Strong noise from the external air conditioning units mounted on the outside walls is frequently mentioned, causing discomfort and hindering a restful stay.

The rooms are described as clean, compact, and designed in a minimalist modern style, which matches the photographs. The beds and pillows are generally rated positively, with many finding them comfortable. However, some guests complained about limited space when carrying a large amount of luggage and an insufficient number of clothes hangers. Cases of stains on the sheets and general wear and tear of the building were also noted.

The air conditioners in most rooms work effectively and provide a pleasant cool temperature. However, some reviews mention technical issues: one guest reported an air conditioner leak, causing water to drip into the room. Additionally, as mentioned previously, the external noise from the operating AC units can be very loud.

The hotel provides a standard set of toiletries: soap, shampoo, a toothbrush, and toothpaste, as well as two towels per room. Some guests noted the absence of liquid hand soap in the bathroom.

Most guests rate the cleanliness of the rooms, bathrooms, and common areas as high. However, there are some critical remarks: one guest discovered an unpleasant smell (resembling animal waste) in a hidden area of the room, which the staff were unable to fully remove after being called. It was also mentioned that the view of the garden from the window looks unkempt.

The hotel has an elevator, as it is located on the first two floors of the shopping mall. Access to the hotel is through the shopping center (LG floor), which makes moving with luggage possible, although some guests feel the hotel should have a separate entrance to avoid depending on the flow of mall visitors.