Teras Hotel Ijen Banyuwangi

The hotel provides transfer services, but guest experiences have been mixed. One visitor reported a serious issue: the hotel driver arrived 30 minutes late despite the booking being confirmed a day in advance and repeated reminders to the staff, resulting in the guests having to call a Grab independently. It is also mentioned that there is no free shuttle to the station or airport.

In most reviews, the hotel staff is described as very friendly, attentive, polite, and welcoming. However, there are significant remarks regarding English proficiency: several guests noted that the level of English spoken by reception staff and waiters was insufficient, leading to communication difficulties and errors when ordering in the restaurant.

Breakfast at the hotel is described as delicious and varied, including both Western classics and local Indonesian dishes. The serving format may vary: depending on the day, it may be a buffet or a la carte. Guests particularly praised the egg dishes. For those departing for the Ijen volcano early in the morning, the hotel can prepare breakfast in advance, for example, at 2 AM.

The restaurant offers a wide selection of Indonesian and European dishes, which many guests rate as very tasty. The lamb fried rice and the honey, orange, and ginger drink are specifically recommended. The hotel shows attentiveness to guests with celiac disease: the staff is well-acquainted with the gluten-free diet and can accurately list ingredients, including homemade sauces. However, some guests noted a limited selection of dishes for vegetarians.

Guests note that the rooms are equipped with their own Wi-Fi, providing a strong and stable signal.

The soundproofing at the hotel has received serious criticism. Guests complain that the rooms are very "audible": you can hear a neighbor switching on the light, and sounds from the corridor and restaurant are clearly audible. One visitor even had to use earplugs to get enough sleep due to noisy neighbors.

Most guests are delighted with the beds, calling them some of the most comfortable in Indonesia. The rooms are modern, spacious, and have a stylish design. However, there are some negative reviews: in the three-bedroom villas, some felt the rooms were too small for the price, and the wall finishes in some areas require updating. There were also mentions of gaps in the balcony windows, which allowed insects to enter the room.

The windows and spacious balconies offer a magnificent view of green rice fields and mountains, creating an atmosphere of tranquility. Many guests emphasize that the view of nature is one of the hotel's main features. Some noted that the balconies may be insufficiently lit at night.

Opinions on cleanliness are divided. Many guests describe the rooms as very clean, modern, and well-maintained. At the same time, other visitors complain about cobwebs in the corners, dust under the furniture, mold in the showers, and towels that were not clean enough. There were also mentions of instances where the room was not ready for check-in at the appointed time due to incomplete cleaning.

The air conditioners work excellently and keep the rooms very cool. The hot water situation is inconsistent: some guests confirm it works perfectly with comfortable pressure, while others encountered serious problems. There were complaints that hot water in the shower and jacuzzi only worked for 20 seconds or not at all, and the staff's reaction to such malfunctions was slow.

The rooms are provided with full hygiene kits, which guests rate as high-quality and pleasant-smelling. Rooms feature Smart TVs with Netflix. However, some guests noted the absence of a hairdryer in the room, which had to be requested from reception, as well as a lack of shelves by the bathroom sink for cosmetics.

The hotel has a swimming pool that guests, especially children, enjoy. However, the cleanliness of the pool has raised questions: insects in the water were mentioned due to the proximity to the fields, and a need for additional cleaning was noted. One review stated that the pool was temporarily closed for maintenance.

A spa center is available at the hotel where you can order a massage, including in-room service. Guests rate the quality of the massage as excellent, especially after long treks to the Ijen crater.

The hotel provides free rental of mountain bikes for exploring the surroundings and rice fields, although some guests noted that the equipment requires repair (for example, brakes not working). There is also a table tennis table on the premises.

Overall, the atmosphere is very calm, peaceful, and "zen," making the hotel an ideal place for healing and escaping the hustle and bustle of the city. However, some guests were dissatisfied with loud music playing at certain hours, which drowned out the sounds of nature.