eL Hotel Banyuwangi

Yes, the hotel provides a large parking lot for vehicles. If the front parking area is full, guests can make use of the equally spacious backyard parking area.

The hotel staff receives exceptionally high ratings for their hospitality, friendliness, and promptness; employees across all departments, from security to the front desk, are always smiling and ready to help. Check-in is fast and professional, even during peak periods. The hotel demonstrates a high level of accountability: for instance, staff helped return a forgotten laptop to a guest in another city, and in the event of a room assignment error, they provided a complimentary gesture.

Breakfast is served buffet-style, offering a selection of Indonesian (lontong sayur, egg rice, chicken) and Western dishes (spaghetti, French fries). Guest reviews are mixed: some find the selection excellent and delicious, while others note a lack of variety for a four-star hotel and a specific taste to certain dishes. There was also a complaint regarding the quality of the sunny-side-up eggs due to a lack of cooking molds and the chef's culinary technique.

The restaurant offers diverse menus, including local Indonesian cuisine and Chinese dishes. Guests praised the taste of the promotional pizza and noted overall reasonable prices, although one visitor considered the price of a portion of white rice to be overpriced (20k IDR). Conversely, some guests felt the seasonings in the dishes were bland and lacked flavor.

Wi-Fi is available throughout the hotel, and most guests consider it quite good. However, there are occasional mentions of slow connection speeds, which guests found disappointing.

Soundproofing in some rooms leaves much to be desired. Guests reported hearing neighbors' conversations, arguments through the walls, and furniture moving in the mornings. It was also noted that rooms facing the amusement park receive outdoor music noise.

The beds are described as very cozy and comfortable, although some guests noted that the bed size in Deluxe rooms can be a bit small for two adults. The interiors and furniture look well-maintained even 10 years after construction. The rooms are spacious, clean, and often feature balconies, which adds to the comfort.

Rooms are equipped with Daikin air conditioners, which provide strong cooling. However, there have been instances of technical issues, such as an AC unit dripping for two consecutive days. Additionally, one guest mentioned poor exhaust fan performance in the bathroom, causing unpleasant odors to seep into the bedroom.

Cleanliness at the hotel is kept to a high standard, with guests describing it as "top-notch." Rooms, hallways, swimming pools, and bathrooms are kept clean, and the rooms smell pleasant. Housekeeping is done thoroughly, as reflected in numerous positive reviews.

The hotel features a large swimming pool (around 25–30 meters) with beautiful evening lighting, as well as a dedicated kids' pool area and a small playground. For recreation, a gym, a spa, and electric bicycle rentals are available. However, the spa center received a very negative review due to poor massage quality, staff incompetence, and issues with providing correct change.

The hotel is excellent for family vacations thanks to its kids' pool and play area. Guests note that staying at the hotel includes complimentary tickets to the neighboring Banyuwangi Park. Additionally, free coloring books are offered for children in the restaurant during breakfast.

There is a small convenience store on-site, and a larger shop is located directly across the street. The hotel also features its own mosque located behind the building, as well as spacious event halls for hosting functions and weddings.