The resort’s grounds themselves are beautiful, with nice gardens, a view to the rice fields, and a lot of Javanese art and collectibles. In fact, in many parts it resembles more a museum than an actual hotel.
The staff was friendly and welcoming. Our main point of criticism would be the room (s). The first room we were assigned was on the ground floor, next to the breakfast area, very dark and very outdated. We asked for another room and were given one in a building at the other end of the resort. Despite having asked for a quiet room with a view, we ended up in another very rustic room without any views. While the other side of the building was calm and facing the rice fields, ours faced a busy main street which required us to use ear plugs at night. In combination with the dark and not very cozy room this did not match the serene atmosphere found otherwise in the resort.
In addition, the overall level of comfort was not very high, unfortunately. The breakfast offerings were rather mediocre, and the pool area offered loungers without any toppers — guests had to lay down on the hard wooden furniture. When we settled down poolside, we thought staff would take notice of the uncomfortable conditions and bring us some toppers, but in fact they were busy with themselves and did not care about guests. Throughout our 3D/2N stay, we never noticed any toppers being available, so it’s obviously not even part of their concept.
Overall, due to the unappealing rooms and the flaws in comfort and service delivery we would think twice before staying here again.
The staff was friendly and welcoming. Our main point of criticism would be the room (s). The first room we were assigned was on the ground floor, next to the breakfast area, very dark and very outdated. We asked for another room and were given one in a building at the other end of the resort. Despite having asked for a quiet room with a view, we ended up in another very rustic room without any views. While the other side of the building was calm and facing the rice fields, ours faced a busy main street which required us to use ear plugs at night. In combination with the dark and not very cozy room this did not match the serene atmosphere found otherwise in the resort.
In addition, the overall level of comfort was not very high, unfortunately. The breakfast offerings were rather mediocre, and the pool area offered loungers without any toppers — guests had to lay down on the hard wooden furniture. When we settled down poolside, we thought staff would take notice of the uncomfortable conditions and bring us some toppers, but in fact they were busy with themselves and did not care about guests. Throughout our 3D/2N stay, we never noticed any toppers being available, so it’s obviously not even part of their concept.
Overall, due to the unappealing rooms and the flaws in comfort and service delivery we would think twice before staying here again.