Facade Hotel by Azana

The hotel has its own parking available in several areas: in front of the building, in the basement, and on the upper level. Guests note that the parking is quite spacious and convenient. During peak seasons, security staff assist with parking vehicles in the area adjacent to the hotel if internal spaces are limited.

Most guests describe the staff as very friendly, welcoming, and helpful, with particular praise for a staff member named Eris. Generally, employees respond promptly to requests, such as quickly fixing air conditioner leaks. However, some negative reviews exist: some guests complained about slow administrative work during booking, incorrect information regarding the availability of adjacent rooms, and long wait times for luggage trolleys upon checkout.

Opinions on the hotel's breakfast are mixed. Many guests are satisfied with the taste of the dishes, noting the availability of omelets, fried rice, noodles, and even Indomie, and they praise the desserts. Depending on the day of the week, the format may vary from a buffet to individual room delivery. On the other hand, some visitors complain about a lack of variety in protein options (predominantly fish) and that food and coffee may run out during peak hours without timely replenishment.

The restaurant's cuisine is generally well-liked by guests, with dishes described as tasty and varied. The prices for food ordered via room service are considered affordable (ranging from 20 to 35 thousand). However, there have been complaints regarding the room service delivery: one guest encountered a closed service despite the administrator's promise of 24-hour availability, and they were dissatisfied with the quality of the pizza.

Reviews regarding the Wi-Fi are contradictory. Some guests note that the connection is available and quite helpful during their trip. Others complain about a very poor signal in the rooms, which is almost non-existent even when using major mobile operators such as Telkomsel and Indosat.

Soundproofing is one of the hotel's weak points. Guests report that the rooms are not soundproof: conversations from neighboring rooms, footsteps in the corridor, and traffic noise from the main street are audible. Additionally, evening live music may disturb those who prefer silence.

The room design is described as modern, aesthetic, and minimalist, with many considering them spacious and clean. Beds and mattresses are mostly rated as high-quality and comfortable for resting. Nevertheless, there are complaints about discrepancies between the photos and reality: some guests received rooms without a balcony despite booking an option with one. Issues with clogged sinks and unstable hot water temperatures in the shower were also mentioned.

Most guests are very satisfied with the cleanliness, noting fresh linens, clean towels, and the well-maintained condition of the common areas, lobby, and restaurant. However, some reviews mention unpleasant sewage smells in the bathrooms that were not resolved even after informing the staff.

The rooms are equipped with air conditioners that generally provide comfort, although a few reviews mentioned technical issues such as AC leaks or dead batteries in the remote controls. Overall, the temperature in the rooms is maintained at a pleasant level.

Standard toiletries and towels are provided in the rooms. In certain room categories (e.g., Premier), free Netflix is available for entertainment. Hairdryers are available in the bathrooms; however, one guest noted that the fixed hairdryer was broken, and the portable one provided as a replacement was too weak.

The hotel features a swimming pool divided into adult and children's zones (the children's area is approximately 0.5m deep), making it safe for kids. Guests highlight the warm water jacuzzi as a special plus, which is excellent for relaxation. The water in both the pool and the jacuzzi is rated as very clean.

The hotel offers a wide range of activities, including billiards, table tennis, badminton, archery, and a gaming zone with PlayStation. For adults, there is a sky bar (sky lounge) with a panoramic view of Mount Lawu. Jeep tour services around the Tawangmangu area are also available.

The hotel is very kids-friendly. There is an open children's playground on the second floor, as well as a pool and various games. Some guests suggest adding a canopy over the playground so children can play in the shade during hot weather. Morning activities for children, such as batik lessons during peak season, were also mentioned.

Villas are available (e.g., Magnolia or Bougainville), offering a more private and peaceful atmosphere. Some villas are equipped with their own private pool, have spacious rooms, and allow guests to order breakfast directly to the room. Guests note a high level of service in the villas, including the possibility of calling a chef to prepare meals.