I've check in on Aug 5th. Im so excited to try this property.
Their located so strategic just cross from Solo Balapan Railway for 3 minutes.
My suite room on 5th floor with great mosque Solo Balapan Railway views.
They provide sofa and chair as well and a lots of mirror, my imagination switch to this room are good for bride room, I love it.
They provide 4 pcs toot brush set and 2 towel, simple amenities, bathroom runs well.
I also order their menu for room service, and the taste is good, portion, price its great.
It's like I falling in loved with this property.
BUT the nightmare came due to I ask for additional towel to room service crew but I forgeted what's his answer.
Then I got call from FO for make sure what I request, and the FO ask to me are this room use by over than 2 pax? if there used by over than 2pax will be charge for IDR200K/pax.
I'm really sorry this matter make me give only 2 star to this property and think twice to repeat booking to this property. I know this is SOP for all hotelier properties and their staff just followed their SOP, but this is make my friends and I uncomfort.
As my experience booked for suite room in the other properties, sometimes they provides better (ex: 4 set tooth brush, 4 pcs towel, 4 pcs 600ml mineral bottle / one of them). In my opinion, Suite room provide living room design for accept guest.
My tips for good answer to serve your guest for additional towel but you just wanna to run the SOP and make sure just 2pax/ room, may be like "I'm so sorry mrs/mr we just provide 2 towel for this room"
DONE.
Cheers…
Their located so strategic just cross from Solo Balapan Railway for 3 minutes.
My suite room on 5th floor with great mosque Solo Balapan Railway views.
They provide sofa and chair as well and a lots of mirror, my imagination switch to this room are good for bride room, I love it.
They provide 4 pcs toot brush set and 2 towel, simple amenities, bathroom runs well.
I also order their menu for room service, and the taste is good, portion, price its great.
It's like I falling in loved with this property.
BUT the nightmare came due to I ask for additional towel to room service crew but I forgeted what's his answer.
Then I got call from FO for make sure what I request, and the FO ask to me are this room use by over than 2 pax? if there used by over than 2pax will be charge for IDR200K/pax.
I'm really sorry this matter make me give only 2 star to this property and think twice to repeat booking to this property. I know this is SOP for all hotelier properties and their staff just followed their SOP, but this is make my friends and I uncomfort.
As my experience booked for suite room in the other properties, sometimes they provides better (ex: 4 set tooth brush, 4 pcs towel, 4 pcs 600ml mineral bottle / one of them). In my opinion, Suite room provide living room design for accept guest.
My tips for good answer to serve your guest for additional towel but you just wanna to run the SOP and make sure just 2pax/ room, may be like "I'm so sorry mrs/mr we just provide 2 towel for this room"
DONE.
Cheers…