Review of Quest Prime Pemuda - Semarang 4*

Start with things I appreciate: the location is perfect (at the heart of the city), the Bellboy and staff are helpful (but can be better, prevent rather than fixing), and the shower has a sufficient stream of water.
Let's talk about what went wrong:
— Can't get an early check-in, even 30 minutes earlier (newly established hotel with same stars will try to fulfill, I could get 1 hour earlier check-in)
— Book a non-smoking room but I got a room that has a strong smoking odor. They said it is a non-smoking floor, but I don't care. All I know I got the opposite room type than what I ordered. They offer treatment but it's too late considering they can't fulfill early check-in and I'm in a rush to catch up on my meeting.
— Initially, we could not get 2nd card for the substituted room, but later they gave it (please be consistent or communicate better)
— Around 10 PM, we went back to the hotel after dinner, but we could not enter our room. It turned out the door lock ran out of battery (so unfortunate). The new room also has a slight smoke odor, but it is still tolerable (we don't have any energy to complain anymore)
— AC is not as cold as other hotels with the same stars.
— The bed was not as expected (single bed queen size), what we got seems like double beds merged together (you can feel the gap between beds). The pillow, bed cover, and towel color are not bright clean white.
— Breakfast, is not bad but has a limited variant.
— Parking slots are limited, the exit lane has too tight u-turn, and valet service needs to respect the car owner's setting (my AC was turned off and the air circulation is open)
— The toilet is outside the lobby area and is too hot.
— Check-out time is not consistent, I asked the staff at reception the night before check-out. They said 12:30 PM is the limit. On the day of check-out they called to remind 12 PM is the limit.
I hope you can address all the points above so your next guest will have a more comfortable stay. Personally, I don't consider ourself coming back.