SIMPANG 7 RESIDENCE

The hotel does have parking; however, it is rather limited and narrow. Some guests describe parking their car as difficult and recommend expanding the parking area. Nevertheless, the security staff assists guests with guidance when pulling in.

Reviews regarding the staff are quite mixed. Many guests praise the front desk and security teams for being friendly, prompt, and helpful. However, there are serious complaints about certain staff members: one of the night receptionists was described as rude, arrogant, and even accused of being intoxicated. There are also complaints about overly intrusive security guards and a lack of politeness from some employees.

The hotel features an on-site restaurant offering an affordable menu. Guests praise the quality of the food, especially highlighting the delicious fried rice (nasgor). Prices for food and drinks are considered lower compared to other similar accommodations.

Some rooms do not have electric kettles or water heaters for drinking water. Guests have to leave their rooms to get water from the common areas.

Opinions on room conditions vary. Some guests find them clean, spacious, and cozy. Others complain of mold and dampness on walls and ceilings, dirty stains on bedsheets, and worn flooring in the bedrooms and bathrooms. It is also mentioned that curtains may be too short, compromising privacy, and that TVs do not work in some rooms.

Overall, guests are satisfied with the air conditioning, noting that the rooms stay cool. The hot water system functions well with consistent flow. However, plumbing issues have been reported in some rooms, such as excessive water pressure in the bidet spray or a malfunctioning shower.

The hotel provides standard amenity sets: towels, toothbrushes, and other basic bathroom toiletries. Guests note that the towels are typically fresh and free of unpleasant odors.

There is no elevator in the hotel. Guests assigned rooms on the third floor have to use the stairs, which can be inconvenient for individuals with limited mobility or heavy luggage.