RedDoorz Plus @ Bukit Sekipan Tawangmangu

Guest feedback regarding the staff is mixed. Some guests highlight the friendly and welcoming service, as well as assistance with booking rooms at favorable rates. However, others mention that property management appears superficial. There were instances where attempts were made to fix reported hot water issues, but the outcome remained unsatisfactory.

Room amenities have drawn several complaints: guests report a lack of wardrobes, clothes hangers, and trash bins. In some rooms, the furniture and layout are described as cluttered, and the TVs have poor picture quality. Discrepancies with photos on Agoda were also noted—for instance, a Premium Suite had only one bed instead of two. Some rooms feature a kitchenette with a gas stove, dishes, and a water dispenser, allowing guests to cook for themselves.

The water supply system is inconsistent. Many guests complain that hot water is either completely unavailable or only lasts for a very brief period before running out. In some cases, water pressure in the taps is very weak or the water is shut off entirely in the evening. In such situations, some guests had to use kettles or stoves in the room to heat water for bathing.

Soundproofing at the hotel is very poor. Guests report that music from the neighboring hall (such as during events featuring dangdut music) is loud enough to cause room windows to vibrate. At night, some areas can become very quiet and dark, creating an unsettling atmosphere, whereas in the morning, the grounds become quite noisy due to the large influx of tourists.

Cleanliness reviews are conflicting. Some visitors find the property clean and comfortable. Others complain about the poor condition of the rooms, noting significant numbers of ants and general untidiness, indicating a lack of proper room maintenance.

There are shortcomings regarding the provision of toiletries: guests noted the absence of soap in the kitchen and malfunctioning soap dispensers in the bathroom. However, complimentary bottled water may be provided upon request from the staff. An extra bed is available for an additional fee of 150,000 IDR.

There is no elevator at the hotel. Some rooms are located on upper levels accessible only by a spiral staircase, which can be inconvenient when carrying luggage.