Novotel Tangerang

My overall experience is just wow. The overall manager is doing something right that everyone in the hotel is so dedicated and nice to their guest. The rooms are always cleanest. The breakfast is amazing with so many options in The square resturant. Super impressed by resturant staff and front desk staff members, Few of the names I remember are Levina (Front office), Eka (Restuarant), Vero (Resturant), Jennifer, Rani and sakenha. The gym is 24 hours and its amazing.

Another great stay! This was our second visit, and the experience remains excellent. Our Platinum membership was well recognized with lounge access (5–7 PM), free breakfast, extra amenities, and a late checkout.
​The hotel is a winner for families. My 6 year old had a blast with the weekend activities, including making milkshakes, cooking French toast, and the scavenger hunt.
​Highly recommended! we’ll definitely be back for a third time!

Normally I don’t like to stay in Accor hotel branch cause of personal reason. And the first time I stayed here because the company I work with arranged the stay in this hotel. I love how they break my perception about Accor (or maybe only this hotel). The staff were very helpful and kind. Room was very clean and location is perfect (attached to the mall). Not even single time they disappoint me :)

Having a pleasant stay at this hotel. Located in the middle of tangerang city, being a strategic place to have a staycation with family.
Thankyou front office team Ibu Vina and Pak Agung. Having a greatest experience from check in to check out.
My daughter feel surprised with the welcome setup at room, with chcolate and fruits. And the best hospitality in the premiere lounge. Well done team ✨

Comfortable stay at Novotel Tangerang. The hotel is very convenient, with direct access to a shopping mall connected to the property. Facilities are complete and it has everything you need for a short stay.
Cleanliness was generally okay, although not 100% perfect in some areas. However, the staff provided excellent service — very caring, friendly, and helpful throughout my stay.

We had planned an end of holiday 2 day layover at Novotel Tangarang as it was close to the airport, but found that the hotel exceeded our expectations. The pool and garden were superb, lush, well maintained and tidy, perfect for relaxing. Breakfast was great. The hotel and staff were relaxed, and the location above a mall was a fun distraction. Overall a great experience that I would do again without hesitation.

A place that truly feels like home. Excellent service from Jehan, Nur, and Arif at the Front Office — attentive, warm, and professional throughout the stay. Hari from Housekeeping Team is also very details when it comes to cleanliness. The breakfast was good, the location is great and easily accessible, and the overall experience was very memorable. I would absolutely stay at this hotel again whenever I visit Tangerang. Keep up the great service and facilities!

Have been a regular guest at this hotel for the past five years, and it continues to be one of my favorite places to stay. The location is excellent, with direct access to the mall where you can find everything you need. The hotel offers all the essential facilities, including a pool and bar, and taxis are always easy to find.
Breakfast is a highlight of my stay — the variety of food is impressive, and the restaurant staff are consistently polite and quick to respond. This year, I had the pleasure of meeting Vero, who manages the breakfast area. She pays close attention to every guest and ensures everyone feels comfortable, even during busy conference periods when the hotel is fully booked.
The only area that could use improvement is housekeeping. At times, I’ve noticed small items missing from the room, such as towels, tissues, coffee spoons, soap, or shampoo, and I’ve had to call to request them. A more thorough check before guests arrive would make the experience even better.
Aside from that, the staff are always welcoming and friendly. I’ve also noticed a big improvement at the front desk — service used to be slow, but now it’s fast and efficient.
Overall, this hotel continues to deliver a wonderful experience, and I look forward to returning again soon!

I stayed at Novotel Tangerang last week for a family staycation, and it was an excellent experience. The hotel is very kids friendly on Sunday morning they had a special kids’ activity, and my children were so happy participating in it.
The hotel feels spacious and comfortable, perfect for families. Breakfast was delicious with a great variety of options. The check in experience was also impressive. The staff were very warm, welcoming, and genuinely friendly.
The room view was beautiful and my kids absolutely enjoyed the stay. They didn’t even want to leave!

An exceptionally elegant hotel with outstanding service. The staff were remarkably friendly, especially Ms. Mutia at the front desk, who was professional, gracious, efficient, and genuinely helpful. The room was prepared with impeccable attention to detail, spotless in every way. A delicious piece of cake and a handwritten personal welcome note awaited me—an elegant and thoughtful touch that made me feel truly valued as a guest and ALL Accor memeber.

I stayed at Novotel Tangerang for about a month, and I was very impressed with how well the hotel, rooms, and facilities have been maintained. I can confidently say this because I also stayed here for a month back in 2018, and now in 2025, the quality remains excellent.
A special appreciation to the breakfast restaurant team — Bu Vero (thank you for always bringing Cappuccino! ), Pak Deden, Mbak Putu, Mbak Anjani, Mbak Linda, Mbak Cecilia, Mbak Dahlia (thank you for always bringing oranges! ), Mbak Lala, Mas Farel, and the staff at the Premier Lounge. Your warm hospitality truly made my stay memorable.
Thank you very much for your kindness and exceptional service. Overall, it was an unforgettable experience, and I highly recommend Novotel Tangerang, especially for business travelers like myself.

First time staying at Novotel Tangerang. The experience has been wonderful. As an Accor member I’ve been upgraded to the suite without extra cost. And this was offered to me at their own accord. The room is huge and comes with a view.
Breakfast comes with an abundance choice and the team member by the name of Cecillia was very welcoming, aiding with my coffee request.
Overall great experience.

Stayed overnight at the hotel near airport. Very good fitness center with swimming pool allowed me to work out nicely. Food in executive lounge on top floor was okayish. Next day elaborate breakfast spread in main restaurant spoilt me with choices but most dishes were very well prepared.
Room was cozy and nice, temperature control worked well.

Staying at Novotel Tangerang was a very pleasant experience. The room was clean, modern, and comfortable, with a beautiful city view from the upper floors. The staff were friendly and always ready to help. Breakfast offered a wide variety of tasty options to suit all preferences. The location is also strategic—connected to Tangcity Mall, making it easy to find food or do some shopping. A great choice for both family vacations and business trips.

One of the best hotels in the greater Jakarta region. The pool and garden make it feel like you're in an oasis and not in a high rise. The mall is great and if you book an executive suite you may get lounge access with food and beer from 6pm.

It's very good the view and the food is very delicious. The room it's fine I like everything at all. Soaps are to close together in shower and bathroom. Gym and sauna good swimming pool small breakfast and in room dining excellent u used VIP premier lounge on a free up grade voucher on 20th floor food on lounge as excellent and replenished well little entertainment no screen sports news channels staff very well mannered polite agreeable and helpful.

Room : very clean and and very comfortable and also there is free amenities in the bathroom.
Hospitality : THE NICEST HOSPITALITY WORKERS in the world no exaggeration, very understanding very helpful.
Room service : very quick and super delicious.
Cherry on top it is near the best mall.