ITC Grand Central, a Luxury Collection Hotel, Mumbai

Hotel

The overall experience of the hotel was very good. I had visited this hotel for official purpose. The destination of the hotel was very good. The location of the hotel was nice. The appearance of the hotel was beautiful. The food quality was nice in the hotel. The activity was arranged by the hotel. The internet facility was provided in the room. The service was good in the hotel.

Nice place to stay, close to downtown. The property is dated however they have been renovating the rooms to offer upgrades. The cafe on first floor where breakfast I served is usually over crowded. Try making it early for breakfast to avoid the rush.

Very good ambiance and quite place with responsive and helping staff. Comfortable room. Also centralized place with all thing available around.

Traffic at location. Otherwise one of the poshest locations in Mumbai. Well connected by taxi and local. Rooms are comfy and spacious. Room service is very smooth and prompt. Multiple food options serving different cuisines in the hotel itself ensure you get the food of your dreams. Overall, an amazing experience.

Rich yet not on your face ambience. Excellent courtesy of staff. Glad to see that some local Marathi people are working here as waiters/ attendants. Front desk staff was very aware and forthcoming. Plush appearance overall to the hotel. But Mumbai being the place it is, the area the hotel can occupy is finally limited. Can't obviously see vast stretches of lawns! Located right in the middle of hep part of the city, in Lower Parel. Has many pubs and bars in vicinity too…

The service here is quite good. Their all day breakfast menu at the pavilion is quite elaborate. Their French toast is one of the best I've tasted.

Great service, food, staff, breakfast, rooms… Small swimming pool but ok… Gym is good… Had a real comfortable stay… The team to good care of Mrs and my colleagues… Wonderful experience.

Very good location Great rooms and good restaurants.

Superb 5 star hotel. Excellent place for verious type of conferences and seminars. They made a fantastic arrangements. The ambience as well as food here is awesome. The cleanliness is very perfect. One can have a pleasant time here. The staff here very polite and helpful.

Old but reasonably maintained property. Spacious… Situated in the heart of the city. Food quality is above average. Security and Front office have a laid back attitude. No sufficient parking space and driver amenities.

Luxury in true sense. Rooms are spacious and up to the mark. The best part about this hotel is the amazing quality of service. You ask for any type of service, and it's there! Staffs are quite well behaved and always smiling. Buffet breakfast is sumptuous and lavish in true sense. Don't afford to miss out South Indian delicacies in breakfast.

Grand colonial building with luxurious feel, spacious rooms, good spread of menus for breakfast buffet. Excellent service by the staff is definitely its strongest point. Right from the entrance, from the doormen to the front desk staff are very helpful. The receptionists/greeting ladies roaming around in front of the reception counter are very helpful, trying to approach you even before arriving to the reception counter. The staff are courteous enough to entertain questions asking for suggestion regarding the local places of interest.

Really nice hotel only thing it lacks is a view. Like all ITC hotels the Grand Central also has great ambience. The rooms are really nice and service is prompt. The breakfast menu offers really nice Indian spread along with the usual American and English breakfast options. There is an awesome kebas restaurant which make some lovely kebabs. The honey almond tart is my all time favorite.

Beautiful architecture building, right on the highway and with easy access. The roof tops have one of the best views of the nearby societies, specially at night. But what is special about ITC is the food. Best indian food-specially the Dal Bukhara! Hospitality and comfort are of course a given. Overall, if you are travelling to Mumbai with an intent to exploring the city and need quick access to prime location, this may be a good choice amongst 5 star hotels.

Good rooms. The people working there are very very courteous and always greet you with a smile. The doorman is also a very sweet and helpful person. The concierge was also very helpful. I needed a document printed and they asked me to email it to them and they printed it and got it to my room. Phenomenal stay experience, very happy.

It is a great place for those who can afford. Food (Buffet breakfast and dinner) is extremely good. The chefs include a South-Indian Master chef who prepares the Dosas so well. He prepares South Indian filter coffee with the classic aroma. Rooms and other facilities are on par with any 5-star hotel.

It is a great place. Located at the centre of the city, that is Parel, it's easily accessible, and easy to find. This place has a great view. The rooms are magnificent and the service is great. The staff is very Friendly and co-operative. Well trained staff. The service is great. Food is good. I didn't get to have any beverage so I don't know much about it. But overall a great place.

Nice upscale hotel. However, the property is getting dated and needs refurbishment in the rooms. Nonetheless, the rooms are neat, clean and well maintained. Service levels are really nice — warm and friendly. Breakfast is very nice. Spread is good. Also don't miss dosas made by the old chef — he really adds a personal touch. Gym is small across 2 levels but still nice and functional. Centrally located property.

Real 5 stars. The staff were very friendly and helpful.

Hello! The staff was very friendly and helpful. And the kitchen, I think, one of the best in Mumbai! Wonderful chefs! To top it off, a great pool, two gyms, saunas and a spa. Thank you ITC!

The Best place for Indian food, thier restaurant K&K is one of my all time favourite and The Hornby's Pavilion has a good buffet spread.

My favorite weekend hotel. Good food as compared to most five stars. In the middle of nowhere sadly.

K&K has some awesome options. Food is great. Shahi tukda is must try. Try uzbeki naan with gravy.

Really nice ambience, lobby area is amazingly beautiful and has a fresh scent of spring. Hotel staff was very professional and welcoming. Rooms are well kept although the linen seems quite worn. Wifi access was an extra cost for a hotel that host a lot of business travelers this was surprising. Breakfast was at an extra cost (if you decide not to go to the buffet) which serves the same items. This also not reasonably priced. Average (USD 50) for 2 persons if you are having omelet, toast, fruit, juice n coffee… (don't get the croissants)

It is a very charming Hotel with excellent service. Location is its prime calling, being close to South Mumbai's business district. The rooms are spacious and well furnished. The variety of food / restaurant is very good.

ITC Grand Central, Lower Parel, Mumbai. Being a true blue Indian in general and a Mumbaikar in particular, I am used to writing almost all of my blog-posts in Flash Back (typical Bollywood) manner. Naturally this ITC Bloggers meet-post starts with the end. Our fussy neighbor Vanya, who refuses to eat or drink anything, grabbed this 'B Natural Jamun Joy' from the ITC-gift-hamper and finished it within minutes. Full credit to ITC Foods for satiating my dear neighbor's thirst for Healthy, Tasty drink. Now back to ITC Foods gift hamper, which I received at the 'You Ask We Answer' bloggers meet (ITC Grand Central) on 5th December. This ITC meet was aimed at introducing us about 'what all goes behind building successful food brands as well as providing an open platform to get answers for the questions related to packed foods, especially instant noodles. In today's fast and instant age, it's difficult to imagine life without ready-to-eat food. The event was packed with interesting activities, great ITC food and attractive prizes. We the bloggers created such a buzz at this meet that was trending in India. My 14 year old nephew Aamen loves noodles but until this ITC meet, noodles were just part of junk food for me. I was all ears and heart as Mr. V. L. Rajesh, CEO — ITC-foods division hold forth on the nutritious and hygienic manufacturing plant of Yippee noodles.

Good ambience, efficient and unintrusive service — excellent for quick business meetings.

Great food, wonderful place and an ever smiling staff! Proximity to Places to Visit in Mumbai as well.

You feel as in you are in a palace of Udaipur. This is one of the finest hotels I've ever been to. Food is amazing. The service quality is upto the mark. Must visit once.

Awesome service Rooms are nice and spacious Breakfast menu is amazing The dinner is pretty good With quite a choice for restaurants A must stay if staying in parel.

Best SPG hotel in Mumbai. Staff is really helpful.

Good centrally located hotel. Not much Around the property but you can reach many places easily. Good food options at the hotel; ITC hotels are known for their food and hospitality.

Room was okay but only after changing it because of the smell. Breakfast was alright with some lovely unusual things like green Thai curry, but none of the staples like decent baked beans or hash browns. Dinner was actually rather good! Lack of free internet was ridiculous in a business hotel.

Excellent structure and maintenance as they can see in photos
Excellent predisposition on the part of the staff, with any questions or concerns solved everything!
OK eaters, cleaning all the same spaces, varied breakfast.
OK, walking location arrived at several points
Council on the rooms: I stay in 1701, the rest is perfect!

Really beautiful place, nice staff and mindblowing food!