Mayfair Heritage

Irecently attended a wedding at Mayfair Waves, Puri, and it was a thoroughly disappointing experience.
The vegetarian food served during the wedding functions was extremely poor — completely tasteless, bland, and lacking even basic seasoning. For a property that positions itself as a premium brand, the food quality was shockingly below standard. At a wedding, food is one of the most important aspects, and this was a major letdown.
The property itself is not very large and feels quite underwhelming. There are too many stairs, which makes movement difficult, especially for elderly guests. It certainly does not feel like a luxury resort in terms of layout or convenience.
We were allotted rooms on the Heritage side, but had to walk over to the Waves side every single time for beach access and breakfast. The constant back-and-forth between the two sections was extremely inconvenient and poorly managed.
Most importantly, this property does not live up to the standards of other Mayfair properties in the state. I have experienced much better hospitality, maintenance, and overall quality at other Mayfair resorts. This one falls significantly short of the brand’s reputation.
There are several better properties nearby in Puri that offer superior service, better food, and more convenience. Unfortunately, this stay did not justify the brand name at all.

Had an amazing 6day trip at this beautiful luxurious property. I will like to come back again and again… The room is extraordinary, the property is amazing, the service is brilliant. Special mention to Ashok (food staff) amazing behavyand service, he was always with us and helped us through everything. Archana (food staff) was extremely kind. Prasanta was very helpful and his service was too good. Prabhanjan is an artist his room service was overwhelming… Thank you over-all 10/10 experience.

Not at all value for Money, quality has drastically gone down!
Starting with Cons first…
Mayfair heritage use to be a prestigious name in hospitality specially in Puri, an epitome of luxury and impeccable service, but were utterly disappointed once we got into the room.
Room looked old and the bathroom didn't give the vibe of 15k per night room.
Drainage system was bad, water stagnation after 5 mind bath and floor looked like 2 star hotel bathroom. Fittings were rusted!
Fan regulator not working properly, tissue box was broken, Sofa cover stained etc etc.
High tea same menu everyday tea coffee and masala muri. Not expected from a brand like Mayfair.
No child menu.
In room dining takes 40-50 mins. Expect your soup to be cold!
Food was the worst part, exorbitantly charged, quality and quantity not justified! Too oily, cold soup, cold chapati.
After reporting to Dm Mr. Khageshwar, we were offered a room change, and a service staff Mr.
Prashant to take care of our food order.
A night prior to our check out we ordered very simple food Kadai Paneer and Chapatis and khichri, it was prepared as per our instruction, but next day we all had food indigestion. Specially my 5 year old daughter, who had vomiting & continuous loose motion and diarrhoea like state. And it was a nightmare entire night and travelling with a child from Bhuvaneshwar to Tirupati in such state.
My 71 year old father vomited and motions in train Enroute to Kolkata.

Mayfair excels with its Grandeur Artistry and decor. Always a pleasure to relax & stay here. Its one among the most Beautiful Property on Puri Beach.
Rooms are very clean, comfortable & big.
Hotel Staff are polite & always in greeting and welcome mode.
Food is awesome & fresh but it takes them little longer to serve, its not before 25-30mts that food comes on the table, But No complaints!
Hotel GM Mr Roy is very kind, cooperative, considerate and takes very good care of their customers.
Spa services are noteworthy and a must do, its located in Mayfair Waves hotel opposite to Heritage property.
Must Stay here while visiting Puri.
All the Best.

Had a pleasant stay. Nice Property near to beach. Quiet and calm atmosphere. Staff are really good. Especially Mr. Ashok provided an awesome dining experience. Loved his smiling and happy to help attitude.

Wonderful hotel. And close to a clean and safe beach. They arranged a priest to pick me up at the hotel for darshan at the Jagannath Temple. This was a deeply spiritual experience.
The hotel staff is very respectful and friendly. The morning breakfast was exceptional.
A special thanks to Archana and Ashok for their hospitality and customer service.

We had a very pleasant stay in Mayfair Puri from 26th to 27th Nov. Enjoyed the warm hospitality and quality service as always at all places, delicious food, everything was no nice and customised for us. We felt like home away from home. Service of Mr Anish is appreciable. Mr Somnath Sanyal was quick in arranging the booking. We're visiting this place from the year 2000, may be at least 10 times till date. Still it's service and warmth are at the highest level. There's a private beach supported by beach staff from the hotel as safety.

Amazing location with a private beach that is very cleanly maintained. Amazing support of lifeguards raju and team for when you want to get into the waters. Also the food and service by the kitchen staff Ashok, Saujanya and Archana was impeccable. Thank you for catering to all our no onion no garlic needs. The housekeeping staff too were very thorough with their jobs and ensured rooms were always spick and span. Many thanks to the housekeeping staff. The manager Mr Devaraj — a very kind and thorough professional. He made sure our stay was very comfortable, and ensured we were well taken care of even with the Darshan of Lord Jagannath. Thank you to all the staff for everything truly!

It is 25th november 2025
I m writing this review from the hotel.
We checked in today at 12 noon. Got room no 107 and 106.
I paid through my nose 37k for 1 night for these 2 rooms to give my family a calm and luxurious stay.
But, right outside our room there was a wedding function by the pool and we suffered from loud music all day and my entire trip for parents and me is ruined it is 10 pm at night when I m writing this review. I have also recorded a video which I m unable to upload on the video.
When we went to the reception at 8 m to talk about it, they calmly told us nothing can be done and music will be on till 10 pm. It is 10.09 pm and music is in full flow.
Now coming to the service in restaurants, please have loads of patience as it takes more than 1 hr for them to serve food. Quantity is good, but we were oversold dishes by the attendant asking us to order more as the quantity won't be sufficient for us, all of the extra order went waste, pocketing me another blow.
I hope this review helps someone and their money and happy. Moments are not ruined this way.
I also hope someone from mayfair read this and reached out. You would have my details from the above mentioned I have enjoyed your other properties.

Our stay at Mayfair Waves, Puri was truly memorable! The property is beautiful, clean, and perfectly located right by the beach. What made our experience even more special was the hospitality of the staff.
A big thank you to Saujanya, Ashok Ji, Archana, and Lilima — all of them were extremely courteous, professional, and always ready to help with a smile. Their warmth and attention to detail made us feel at home throughout our stay.
From the delicious food to the peaceful ambiance and excellent service, everything was beyond our expectations. We highly recommend Mayfair Waves to anyone visiting Puri for a relaxing and luxurious experience.

The reception team was very welcoming and professional throughout our stay. Check-in and check-out were quick and hassle-free. They were always ready to assist with any queries and provided helpful local recommendations. Overall, excellent service that made our stay even more comfortable.

Wonderful experience we had during our stay. Hotel staff are incredibly welcoming. Must thank Mr. P. K. Adhikari from house keeping management. He is very helping and handled all our issues compassionately.
I must thank Mr. Dinabandhu, Achyuta and Ms. Lilima, staff of both the restaurants two states and Verandah for their exceptional service during our stay. They are truly professional and should keep up their sprit.

I recently stayed at Mayfair Heritage, Puri and it was a wonderful experience overall. Here’s a breakdown of my stay:
Rooms:
Spacious, clean, and well-maintained with a cozy heritage feel. The beach-facing rooms offer a beautiful view of the beach. Housekeeping was prompt and efficient.
Food & Dining:
Good quality food with a decent spread. Breakfast had a nice variety, and the seafood options were worth trying. Room service was timely and well-presented.
Location:
The property is right on the beach, which is its biggest advantage and it offers the private beach as well. Perfect for morning and evening walks. It’s also close to the Jagannath Temple, making it convenient for visitors.
Staff & Service:
Polite, courteous, and attentive staff. The check-in and check-out process was smooth, and the team was always ready to help with guidance and local arrangements and they provide you with a gesture which includes a letter from the housekeeping staff and a gesture gift along with the letter which makes you feel quite special.
Ambience & Facilities:
The resort has a peaceful vibe with lush gardens, a swimming pool, and well-maintained open spaces. It’s ideal for families, couples, or anyone looking to unwind by the sea.
Overall Experience:
A great stay combining comfort, good service, and a beautiful beachside setting. Highly recommended for a relaxing vacation in Puri.

It was my second visit in three months, and it was the same exquisite experience of fine dining, impeccable hospitality, and service. Dinner was so delectable and courteous service by Dinabandhu, Rushi Gautam, and Sushant at Two States restaurant. Be in Mayfair when you're in Puri, otherwise you'll miss something elegant.

Rooms are well maintained by the staff. The furniture was comfy. The appliances were functioning well except for the TV (it was very slow because of the old OS. Please update it 🙏).
Food was well cooked and served.
As for the pool I personally didn't like it (but you might have a different preference so definitely try it out).
Apart from all these you might see some monkeys in the backyard. Just keep distance from them and it's all fine.

The property is marvellous, amazing pool, spacier rooms, and the private beach makes the stay worth each penny. Personally, what makes Mayfair my choice for the trip is the service. You get greeted, pampered and treated by charming smiles of their staff. The hospitality is beyond comparison, very friendly, caring and helpful.
We were assisted by Mr. Ashok for our breakfast, he was kind and compassionate making the morning delightful.
The beach is also monitored by lifeguards and I must say they are very welcoming and alert. They assisted while swimming on the beach and also got us indulged in save water adventures.
Loved the hospitality and the service.

Excellent stay. All staff are courteous. Food quality good. Swimming pool and beach were well maintained. Enjoyed fully. There was some minimal issue with mattress. Solved promptly by Prabhanjan. Also made beautiful towel swan, which our kid loved. Ashok at the restaurant was nice.