Review of Camino Real Antigua 4*

Upon arriving to this hotel, I was very impressed, but before the first night was up… I was more than disappointed. 1. Went to use their famous "largest jacuzzi in Guatemala and it wasn't even hot. We told the staff and they seemed to have just reset the Brewster for the bubbles then never confirmed that the issue was fix — which it wasn't. 2. They put us in a room right next to a ballroom with a party that had loud music until midnight. I called three times to find out when the party was ending as my friend and I were exhausted from a long day of travel and just wanted to sleep. The guys spoke to progressively seemed to know less and less English each time I called even though the first time he seemed to understand what I had said. On top of it, each time he put me on hold he actually just hung up on me. 3. Our a/c was broken so it was super warm. We stayed at a place nowhere near as expensive as this place and their a/c worked perfectly so this is rather disappointing. 4. There must have been repairs going on in another area or room because a strong paint or paint thinner odor was coming through our vents which kept me up due to vomiting all night from the headache the strong odor was causing. I didn't get any sleep which was unfortunate especially because the beds are super comfortable 5. I can hear repairs or vacuuming or something from our room. Also at 6am, I am hearing a bunch of noise as the staff gets the event space just outside our door prepared. This is insane. 6.6:50am addition to my original review from around 5am: ARE YOU KIDDING ME! The event space is now playing very loud music before 7am! This is insane! Irony is that the song is "Silent Night" This is me up right now as I'm staying in my room currently. Night one. So not good. I spent a lot for this room and I'm super disappointed. I will be talking to the front desk to be moved and hopefully they will remedy this with some free breakfast or something in order to get a higher rating and my negative review reversed on all the sites I post this on. The one positive I can say is that arrivals and everyone at the front desk has been super helpful, so I'm hoping they will fix this and I can fix my review.