Telegraphenamt

Wonderful and characterful hotel. The staff were helpful and friendly, and the room was very spacious and comfortable. And it's in a great location close to museum island, plenty of public transport, and some great shopping options. One small nitpick was that housekeeping made some baffling errors, like leaving a window open (in the middle of and now storm) and not refreshing a few items, but it didn't detract from how much we enjoyed our stay. The future and fittings were perfectly in keeping with the grand building. Highly recommend Hotel Telegraphenamt.

We were very disappointed with our stay at Hotel Telegraphenamt due to the condition of the room and lack of attention to basic hospitality details.
On our first day our room flooded from a problem with the shower. The entire room was flooded and our clothes and curtains were soaked. When we told the staff at the front desk they said ‘oh that’s a known issue’ and shrugged it off.
They sent someone to mop, but the floorboards were soaked with water and we had to wear shoes in the room all day. The floorboards were visibly warped from water damage and other reviews have noted this problem.
Despite this, we were not relocated, and the response felt dismissive. We requested laundry for our soaking clothes and they were unable to approve a complimentary service until later in the day, past the cutoff for same day services, so we had to sleep without pajamas.
There were also patches of missing paint on the walls, gouges in the furniture, and dusty light fixtures, all of which made the room feel poorly maintained.
The room did not resemble the photos online. It was much smaller, lacked the advertised brick walls and ceiling, and overall felt more like a motel room crossed with an IKEA showroom than a luxury hotel. A TV was jammed in one of the corners taking up a lot of space around the bed, which was already very narrow.
Basic amenities were also inconsistent. Our coffee pods and tea bags were not refilled twice, leaving us without coffee in the mornings.

This hotel could be among the best in Europe but it's a study case about poor management. We were 3 friends visiting for the week-end. We were all given handicapped rooms… ok… no problem… that being said, the person who designed the bathroom never thought about handicapped people, especially the shower. The A/C-Heater didn't work properly (for one of my friend it didn't work at all… that happens) but overall the room was nice and confortable. The soundproofing was a nightmare and when your neighbor enters his room the air displacement moves your door (at 1.30am it wakes you up). The bar was nice with a good service (we did not try the restaurants because of their poor ratings compared to other places in the area). The gym is fantastic and unique for its sheer size! The Spa area could be great if better taken care of (the hamman smelled bad). 10 min after breakfast ended, we had coffee in the lobby and my friend asked if they had a croissant left somewhere … " sorry breakfast is over"! He asked again if the kitchen had not a croissant or anything left … "sorry breakfast is over". When we checked out, the man at the reception did not even asked how was our stay (I think it's the first time this happens to me) … I did tell him " you don't want to know how was my stay? " he mumbled for 2 seconds and I told him that it did not matter.

Telegraphenamt Hotel in Berlin is a beautifully restored historic property. The architecture, the warm lighting, and the antique artefacts across the hotel make the stay truly memorable.
A special shout-out to David for his exceptional service throughout my stay — warm, attentive, and always helpful. The welcome with champagne was a lovely gesture!
The hotel’s restaurant is excellent too, adding to the overall experience.
Highly recommended for anyone visiting Berlin and looking for a luxurious, well-located stay.

Grand building with spacious rooms and extremely comfortable beds. Walking distance from Museum island. Even though it was a busy time at the lobby, David and Ada were superb, patient and very professional. Ada helped with an an adaptor and also gave nice recommendations for nearby spots. Truly a wonderful hotel with great staff.

Stayed here for 3 nights and I loved it. The service, design, location and facilities are outstanding.
The only thing I didn’t like was the room for the following reasons:
1 — Not isolated enough, you can hear everything.
2 — it’s empty, I felt that it was missing a table or at least bed chair.
Overall, I enjoyed it alot.

We loved our stay here. The staff went out of their way to make sure we had a great experience including booking reservations on our behalf, accommodating a room change and providing excellent service. The location is perfect and the breakfast is delicious as well. We’ll definitely be back!

Beauty and the beast. This hotel deserves to be the most vibrant in Berlin. Almost all is there to be comparable with Soho Grand or Bowery hotel in NYC. We had a great stay and service was excellent. However, something is a bit off (mid summer). The terrace feels as if in the Nikolai Viertel.

Update: After staying for a week, we thoroughly enjoyed ourselves, the staff is kind and helpful. The rooms are clean and well renovated (old building, beautiful) and the food is fantastic! I normally don't like anyone's pancakes but I had theirs every morning 😊. Everything is pretty much 1 mile from the hotel, great location.
Original: Jessica, the front desk worker, is absolutely fantastic! I cannot say enough good things about her. We had some issues when we arrived (no fault of the hotel), she went above and beyond to make us feel taken care of. We haven't had much time to experience the hotel but overall it's quite nice, but everything feels nicer because of the experience we had with Jessica.

The entire experience was excellent! The staff were always friendly, warm, kind, helpful, knowledgeable and reliable.
The decor was luxurious and definitely did not exude any clinical hotel chain vibes.
All in all, I would come back to Hotel Telegraphenamt for my next Berlin visit.

Great aesthetics and location. I had a cosy courtyard room which was reasonably sized for a solo traveller. The bed passed the test and the shower had good pressure.
I had breakfast included in the booking, which came in the form of a buffet with some items prepared upon request. The food didn’t quite match the luxury feeling of the hotel, but it was by no means bad. One minor note is the staff seemed to confuse orders or forget altogether, which may be down to a new system they’d put in place.
When I return to Berlin, I’ll be booking this hotel again.

Good morning!
The truth is that I had an incredible experience with my couple.
The room was very comfortable, we had cocktails at the bar and the staff was friendly and of high quality.
We dined at DieselHouse for a three course dinner and from the first course to the last an impressive game of flavors.
Reception, bar, DieselHouse and Buffet staff super friendly and attentive.
I am grateful to have come across this beautiful place. Thank you!

The hotel is designed beautifully but the rooms are not designed for Asians and Middle Eastern who cares about hygiene, there was no bidets, and the toilet is located separately and far from the shower room (you can’t connect your own bidets). However, I really appreciate Thomas and Liam who were very accommodating and tried to make our stay comfortable by offering us accessible room which has the toilet and shower.
In the same room so we can connect our own bidet.
We paid extra to have a city view room but because of the bathroom situation, I was given the courtyard view which was kinda depressing, specially with the poor lighting in the room.
The breakfast service was very slow and they didn’t fulfill our dietary requirements and requests every time we had the breakfast at the hotel (although the place was not busy).
As well, the fire alarm went off at 1:15 AM and we had to evacuate the building (we had to figure out how to exit by ourselves) which was terrifying experience, they didn’t even give us any explanation about the situation and not even an apology as it was a mistake from the kitchen which we figured out later.

My husband and I stayed one night here and we were very sad we didn’t stay more. We were warmly welcomed at the front desk and every time we walked through the door. The rooms were beautifully decorated and the bed so comfortable. Finally, the breakfast was very good. Would highly recommend.

The hotel has some undeniable highlights, particularly the incredible gym — easily the standout feature and a dream for fitness lovers. The room itself was beautifully designed, and the breakfast spread was delicious and well-prepared. Room service was also very quick and efficient.
However, a number of frustrating issues made the stay less enjoyable. The light switches were oddly complicated, and the shower was installed far too low (at around 175? cm), making it uncomfortable to use. There were also serious lapses in privacy and service — including a random person entering the room while I was sleeping, and inconsistent (even careless) cleaning where trash was left and bottles weren’t cleared.
Breakfast service was also hit or miss; egg orders were ignored and when complained they just returned the same dish 2 minute later, and drinks didn’t match what was requested, wrong ingredients were used. The hotel bar lacked atmosphere, likely due to the low number of guests, and thin walls meant that some sounds from neighboring rooms was a present.
With a few operational improvements and better attention to detail, this hotel could be a top-tier stay — but as it stands, it’s a beautiful place with some serious issues.

A wonderful stay right in the heart of Berlin! The location is perfect for exploring the city, and we had a bolt ride to the Cathedral at night! The staff were incredibly friendly and welcoming. The breakfast was delicious with a great variety to start the day right. Highly recommended for anyone visiting Berlin!

When I arrived, there were 4 staff at the front desk, one person was helping the guests and the other 3 were chatting and didn’t even bother to greet me or say hello I had to interrupt their conversation to get help. I go to my room and the key doesn’t even work which is super frustrating. They gave me a room with accessibility function — the bathroom door never opens when I need it to or closes, super frustrating. All the of the light switches are not intuitive and also frustrating. Cherry on the top when I called in the morning to ask about breakfast, they said that I couldn’t get the discount because you can only get it at check in. Did anyone ask me about breakfast at check in? Nope. Do yourself a favor and take your money somewhere they actually want to earn it.