Review of H4 Hotel Berlin Alexanderplatz 4*

In the first day when we arrived we went to the reception to check in. The staff was very kind until the moment they asked for the credit card as guarantee. We didn't had a credit card so we gave them a debit card. In that moment, everything changed. They changed our room giving us a very small room with a terrible view. We figured it out when I saw the envelope in which we found our access cards. The room number was covered with correction fluid and over the correction fluid was written by hand with a blue pen the room number. The rest of the informations were written by computer. I didn't said nothing, and we went to the room. When I opened the room our adventure started. We had a construction site right in front of our room, both of us being condemned to hear jack hammers, cranes, workers shouting and concrete mixers the whole week. More than that, the bed was very small. After the problems during the flight, I was very close to a nervous breakdown. So I went to the reception and I asked to change the room. Because I refused the room, they gave us another room, with a slightly bigger bed, but was a room for smokers. We don't smoke, so we immediately felt the hard smell of tobacco which was impregnated in the sheets and carpet. That was the moment when I snapped. More than that, the room had a terrible view also, to a 'interior garden' which was full of rocks and bushes. But this is not all! The building is a giant hollow square and the room was placed in the interior of the square, so the only view we had was three huge walls full of windows. This time we were condemned to watch in other people rooms and other people to watch in our room. Sounds revolting, but in the second day I caught not one, but two people watching me while I changed my clothes. When they realised I saw them, they hid after the blinds. After a while, deeply disappointed I accepted the situation. I kept the room… But shortly after that, I went to buy a Febreeze and sprayed the whole room to get rid of the horrible smell. The second day, we went to visit the city and asked to clean our room. The rule was to place the used towels which you want to be changed on the floor. We did that. But when we returned, we found our used towels placed on the sink. How we recognised our used towels? Simple… were dirty because was placed on the floor (yes the bathroom floor was dirty), were wet and I could see the lines on the towels because I folded them in a specific way. If the unchanged towels wasn't enough, this blew my mind off. One of the glasses from the bathroom was cracked. I was very lucky to spot the crack, because I was about to use it when I brushed my teeth. I could have easily cut one of my lips. Another problem was with the internet connection. We found that the free hotspot was available only in the lobby which was overcrowded because of that. It's for the first time in my life when I have to go to a overcrowded lobby to 'enjoy' very slow internet connection or to PAY to have internet connection IN THE ROOM. My luck was that when I booked the room, I paed for the internet too, but without knowing. So, those from reception gave us a plastic card with details to access the PAID hotspot but ONLY AFTER we complained about this horrible situation. They didn't told us we already paid for the internet connection when we checked in. If we wouldn't asked them, they wouldn't told us about the service we paid for. Finally, when I thought our problems ended, another problem occurred which infuriated me. To the PAID hotspot you could connect ONLY ONE device, which made us fight over the internet connection because we had two laptops, one tablet and two smartphones. How we figured it out? Well, when one of us connected to the hotspot, the other one lost his connection. Simple, isn't it? But that's not all! The internet connection was intermittent despite that only one device was connected to the hotspot. Our problems seemed endless!