Review of Hôtel Raphael 5*

First the good points, then I will get to the reasoning behind the low rating. The location is good and the rooms are pretty close to what you see online. An older hotel with some good character. It's too bad the good character doesn't wear off on the employees and management. We stayed in a Junior Suite. The room was clean and bed comfortable. The bathroom was in need of some repairs. The breakfast was good but nothing outstanding. Great bar area and the Terrace restaurant was excellent. My primary complaint involves the theft of items out of the room by the maids. After our 3rd day (we stayed 5 nights), my wife noticed something missing from our luggage and also that a piece of the hotel furniture was also missing. We asked management about both and were told they would look into it. Another day passed and nothing. I again asked and they said they would look into it. More silence. I finally demanded they give me some answers while I waited. They had no idea what happened to our missing/stolen item and said the missing furniture was broken and needed repair. Neither of us noticed anything that was broken. Another odd thing about the maids is each day they take all your things and rearrange them on the counters and throughout the room. A bit like they are looking through each item whether it be medication, vitamins, etc. Anyway we never got our stolen item back or even an apology. We've stayed at many 5-Star hotels but this was a new experience for us. What I've learned since from Chase Sapphire is they don't cover stolen items (unless the airline loses them) and you are responsible for the entire bill regardless if they steal one item or everything you have including jewelry and cash. Yes, there is the safe but you can't fit your entire suitcase in the safe! You have zero recourse. You can file a police report but that will not get your stuff back either. So beware. If you don't mind your property stolen while in Paris, by all means stay at Hotel Raphael. We will stay elsewhere in the future in a more safe and reputable hotel.