Auberge Ostapé

The staff is described as exceptionally warm, attentive, professional, and friendly. Guests consistently highlight the team's hospitality, genuine smiles, and willingness to assist, noting that they are treated like VIPs. Specific praise is given to the outstanding service of the sommeliers and waitstaff, who make every stay truly memorable.

Guests rate the breakfast very highly, noting an extensive selection of high-quality, house-made products. Enjoying breakfast on the terrace with magnificent views of the mountains and estate grounds is regarded as a highlight.

The property offers two dining venues: a fine-dining restaurant awarded one Michelin star and a bistronomic option. The cuisine is recognized for its refined technique, use of local ingredients, and inventive flavors, although some guests found the main meat portions to be rather small. A dedicated children's menu and high chairs are available for younger guests. Dishes can also be tailored for those who do not eat seafood, though one guest expressed dissatisfaction with the quality of a substitution.

Guest reviews indicate that the Wi-Fi performs very poorly or is entirely unavailable both in the guest rooms and across other areas of the property, which proved to be a disappointment.

Guest feedback is divided: many describe the rooms as spacious, clean, comfortable, and even refer to them as "sublime." However, there are notable complaints regarding wear and tear, including squeaking doors, walls requiring repainting, and outdated, small televisions. Some guests mentioned that the mattresses were overly soft, and bathroom drainage issues occasionally caused water to pool around the bathtub or flood the floor during showers.

The views are described as exceptional, panoramic, and inspiring. Guests are enchanted by the scenery of the Basque mountains, the manicured grounds with vibrant flowers, the rolling clouds, and nature, all contributing to an atmosphere of "absolute paradise" and tranquility.

Select rooms feature a fireplace to create a romantic ambiance. Nevertheless, there have been complaints regarding an inconsistent or missing hot water supply in the shower over several days.

The property features a magnificent heated infinity pool offering spectacular views. However, guests noted maintenance shortcomings: several sun lounger cushions were soiled or worn, and side tables were lacking. A hot tub is also available, though one guest reported that it was not adequately cleaned prior to use.

The hotel features a wellness and spa area. Guests rate the quality of the treatments positively; in particular, one visitor expressed complete delight with a massage administered by an experienced therapist.

The hotel includes a fitness room; however, it is described as very minimalist, which leaves guests with little inclination to use it.

Yes, the hotel is family-friendly. It provides a dedicated children's menu and suitable high chairs, and children particularly enjoy the golf cart rides across the estate.

The hotel welcomes guests traveling with dogs. Pet owners appreciated the thoughtful service from staff, who provided special treats and bowls for their pets.

The staff pays close attention to special occasions, offering personalized greetings and attentive service for birthdays and anniversaries. Guests have also reported unexpected complimentary upgrades to panoramic suites.

The atmosphere is described as exceptionally serene, peaceful, "timeless," and secluded from the bustle of daily life. A distinctive feature of the estate is getting around the grounds by electric golf carts, which most guests find novel, fun, and convenient, though some find it slightly tedious during longer stays.