Review of Arctic SnowHotel & Glass Igloos 3*

The igloo experience is quite magical, unfortunately we didn't see the Northern Lights, but sleeping under the stars with the snow covered trees is pretty special. Unfortunately the resort itself is very confused, the staff seem poorly informed and the general communication from check in and throughout our stay was very poor. We were never sure if we could charge things to the room, so you generally pay for everything as you go, not at all relaxing, you pay for your dinners up front and staff would contradict each other regularly. The options for food and drinks are very very limited and extremely expensive; considering the price of the accommodation I was very unhappy at all the extra costs for such limited choice. For instance, lunch is €20 and the options are soup or salad and a dessert that you have no choice with. Dinners are €50+ per person and are set menus. There are very few beers, only one option for a glass of red or white wine by the glass, and and a bottle of wine starts at €40. I realise that the place is designed for people to only stay a short time, but the daytime activities options are awful, and extremely expensive for what they are, like €50 for one our of ice fishing, that's one expensive worm! We had come from a week in Finland in a different resort that had multiple options for activities every day, and some at night, Arctic Snow had basically nothing. It is not the fault of the resort that the Aurora isn't seen every day, but there is so little to do that the beauty of the place wears off after a few hours so you are left with drinking ridiculously expensive drinks in a bar/restaurant with no atmosphere. It is nice to chill in the igloo looking at the beautiful scenery, but I'm not overly happy considering the cost.