Moonlight Hotel

Idk whether it's good or not they keep playing Ai music's nonstop, rather than that great customer service and calm n cozy place it is even to work.

I won’t stay at this hotel, I was I gust last week they charged me $100.00 birr for food order from other restaurant, and today I’m at the hotel restaurant waiting took 2 hours they don’t have the food I want to eat.
I won’t stay at moonlight hotel or give it 1 star if there’s 0 star I will give it.

The room was dirty, with stains on the sheets and hair on the floor. Additionally, the staff, particularly the manager and finance manager, were discourteous and unhelpful, not addressing our concerns.

The most unhygienic room I have ever seen the sheets were full of hair strands and the blankets full of stain🤢 it is disgusting fyi thy dont laundrythe blankets 😬. Also the finace head is in charge of supervision lik thy don't have a manager to address compliant and she is so unprofessional. They make u fill compliant form then play hide and seek😡Worst experience ever! Very disappointing Don't ever step afoot in.

Over the past two years, I have been a frequent guest at this Hotel returning regularly due to my travels. Despite various challenges, I often chose to overlook many of the hotel's shortcomings, hoping for improvements that, unfortunately, never came. However, after much consideration, I feel it’s important to share my experiences to help others make an informed decision.
LANGUAGE BARRIER AND COMMUNICATION ISSUES: If you do not speak Amharic, I strongly advise against staying at this hotel. The staff’s inability to communicate in English led to numerous misunderstandings during my stays. Requests were often mishandled or completely ignored, and the staff would frequently blame these errors on "miscommunication. " This language barrier significantly diminishes the quality of service you receive and leaves you feeling frustrated and underserved. AGING FACILITIES: The hotel's furniture and bedding are in dire need of an upgrade. The mattresses are uncomfortable, making it difficult to get a good night's sleep, and the blankets and other furniture are clearly aged and worn. It’s quite disappointing to see a hotel neglect such fundamental aspects of guest comfort.
UNRELIABLE SHUTTLE SERVICE: The shuttle service at this hotel is another major issue. Despite being a customer for two years, I could only use the shuttle service twice. On multiple occasions, I was instructed to take a taxi or find another mode of transportation because the shuttle was supposedly "in the garage.

After two years of frequent stays, I can no longer recommend this hotel. The language barrier is a major issue; if you don't speak Amharic, expect constant misunderstandings, as the staff struggles with English. The rooms are outdated, with uncomfortable mattresses and worn furniture, making it hard to relax. The shuttle service is unreliable—rarely available when needed, especially for early flights. Additionally, the staff lacks basic customer service skills, which only adds to the frustration. It's clear that management doesn't prioritize guest experience or maintain the property well. Despite my loyalty, I've seen no improvements, and it's time to look elsewhere.

Basic hotel — no problems — but you may find better in a better area.

I never met the manager, but this person is very intelligent and takes notice of details. This is an excellent hotel with decent and intelligent guests. Breakfast is great, clean spaces, good decor. Genset is on standby. No strange and coercive fasting rules. An oasis of psychological freedom in an ever diminishing beacon of light, Ethiopia.

Very rude owner. No hot water, no towel, no pillow case.
Wanted me to pay more for a different room.
In the booking, they mention free shuttle but when tried to arrange they said yes then ignored me, hung up the phone, left me stranded in the airport.
Check in took 2h.

Service was good except when requests for toilet items and change of sheets were concerned. I stayed for 8 days and they served alternate breakfast with 2-3 kinds lf dishes. The receptionists can answer most questions and will gladly assist, if they know the information.

Breakfast, Lunch, and dinner are amazing meals. Living space is huge and quite.
Receptionist needs abit more training instead of trying to be cute and sassy. I had a situation with security violation involving strange person, or cheap laborer watching and following people to their rooms. I didnt like the open shower, wheras the entirr bathroom floor floods, toliet gets wet, and water flowing from under bathroom into bedroom.

Nice place to relax and get your peace of mind. The rooms are clean and spacious. The area is quite. Water pressure is great. The food is good. The area is in a quite location close to shops and restaurants.

Home away from Home. Tourist Friendly. You can get almost anything you want. Receptionists are always ready to make you happy. Cleaners are very efficient. Kitchen is always open. As a Nigerian visiting for the 1st time. I felt so secured. And rooms are not expensive. I recommend.