El Morgan Hotel

The condition of the rooms is inconsistent and depends heavily on the category of accommodation. Standard rooms are rated as acceptable but in need of renovation and more thorough cleaning. Chalets and villas are in poor condition and urgently require modernization. Guests report worn-out furniture, old and non-functional televisions, as well as a mix of both new and severely deteriorated air conditioning units.

Many visitors complain about the lack of cleanliness in the hotel. Reviews mention that rooms are dirty, and common areas, including the pools, are described as extremely dirty and untidy. The overall level of hygiene at the establishment is rated as very low by guests.

The air conditioning system operates inconsistently and can be hazardous. One guest reported a serious incident where an air conditioner fell on them while they were sleeping. There is also a significant disparity in equipment quality: some rooms are equipped with new air conditioners, while others have old and dilapidated units.

The service at the hotel is rated as very poor or completely nonexistent. Guests complain about staff rudeness and a lack of pricing control. There have been documented cases where the price quoted over the phone changed upon arrival, and staff inflated room rental costs, reducing them only after the guest began to bargain.

There are three pools on the premises: one for children and two for adults. A positive aspect is that there are usually no long queues or crowds at the pools and the beach. The beach is divided into three sections and is described as beautiful and peaceful. However, some guests note a general decline in the level of service at the beach and pool areas.